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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 10 pm
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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 272 Showing 5,421-5,440 of 18,760 reviews
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and polite installers. All business got the job done quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job unhooking our old system,something I wasn’t looking forward to doing!They connected our new tv and sound at easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was professional and polite. Did a great job with the haul away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome knowledge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They brought my TV in with care and were courteous. Patiently explained the settings and buttons on the remote. Removed my old TV along with the new TV packaging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    paid $150 for set up and delivery. worth it! two guys were competent in unwrapping and setting it all up. they took any packaging with them and were helpful with using the new smart TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sent a knowledgeable Tech to my home to explain and set up my new Sony. I enjoy TV a lot more now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all the new technology, we had Geek squad deliver and set up TV for us. Cameron did a great job. Would use him again if I have any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to have my TV connected to my sound system. That entailed taking it off the wall, not a 1 person job. The tech knew what he was doing, got it done in minimum time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the geek Squad fellow was a blessing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the gentleman spent a lot of time making sure everything worked. A true professional. He answered all my questions and made sure I understood his answers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Allen quickly installed my new 55 inch Samsung in less than 30 minuets. Showed me how to use the remote and went on his way to his next customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Quad installed my new TV very quickly!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set my new TV up and programed it for me. They also took away my old tube TV. They both were very nice and wore masks and gloves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad, well worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad hooked up my TV and connected it to all my devices quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad assisted with mounting and set up. They also went through calibration as that is a tad above my experience level. Very knowledgeable and helpful with the process. Did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed and I Am Pleased!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On installation day, I was visited by two different groups of Best Buy workers. The first group removed and took away my old television. The second one installed and set up my new 50" Samsung HDTV. I need to upgrade my access to cable from DSL in order to take advantage of all the capabilities on my new TV. I am in the process of doing this. Once completed, I plan to buy an additional HDTV to place in my master bedroom. It may be the same as I used in the living room. I am very pleased with the new television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron and Devin arrived on time, very pleasant and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians were very efficient in unpackaging and setting up the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice gentleman knew what they were doing. Went very quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys really know their stuff. Very helpful to on showing us how to use our new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This experience has been soooo helpful. I just sat there and was able to relax while they set up lol. The guys were professional and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Guy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My service geek was wonderful! He set up everything and didn’t make me feel stupid or old because I don’t understand it. He was amazing!

    I would recommend this to a friend
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