Explore the latest Back to School techShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 272 Showing 5,421-5,440 of 18,776 reviews
  • Rated 5 out of 5 stars

    Good service.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech's set my TV and programmed it. I didn't have a care in the world. And even showed me, how to work it. Well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my tv very quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed tv stand & apps for my tv. The agent was great & I would recommend him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, got in, went to work and had it installed in no time. Looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was very helpful.

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very professional in all that they did during there visit. They made great recommendations on the items that were installed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad did a great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two installers were great... On time and were very informative. My wife was beyond impressed with all the help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice work.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grateful for Alan's patience. Took his time and did a good jobl.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick hook up with no issues. Responded efficiently to my questions and issues. Resolved everything before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative was punctual, personable, professional, and thoroughly knowledgable about the operation and capability of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was great service.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very good and very fast setting up the tv and the sound bar. Would recommend therm to anyone that need and wants the tv set up form them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service! Great experience!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech person who came to our apartment did a great job setting up our TV and syncing the remote. He was very patient with all of our questions - we had many because it was a new TV and new type of remote device - and he remained friendly, professional, and helpful throughout. It was a very positive experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up a tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These people were great. The two were extremely helpful. I’d recommend to all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did it very quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a wonderful job. They were very careful and helpful. He quickly installed the TV and hooked the cable up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did a great job and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job…the tech was very courteous, knowledgeable and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Showed up on time and did a great job.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a call the day before to confirm the setup time. The team showed up on time and finished within two hours which included cable ties on all extra excess cables.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is Great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charles Trask and Andrew Coy at the Panama City,FL Best Buy Store were great. They took out my existing tv and put it in another room then they installed my 50" Sony,and made sure everything was working properly.Showed me how to work the tv and remote.....They left their number in case I had questions later. They were fast,and took all the trash with them(They don't want the customer putting out the cardboard because it might attract thieves),and were polite. I know that not all Geek Squad employees are this way I guess it's the people they hire in some places. I believe that overall they are all great. I recommend the ones in Panama City,FL.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All questions answered

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and showed me how to work my way thru the different things that can be accomplished on the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team set up our new TV and showed us how to operate the unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new TV and did a good job and helping me with questions on the new one, and took care of the old one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad wonderful and professional.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad men were wonderful. They knew what they were doing and were very professional. They were kind and patient with us. Best Buy the best choice.

    I would recommend this to a friend