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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 274 Showing 5,461-5,480 of 18,772 reviews
  • Rated 5 out of 5 stars

    came on time (even early)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional had all the tools they needed. Told me they could use original mount so I could return themount I had purchased. They were wonderful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new tv quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cezar mounted my tv and got everything working. The tv is one inch larger than my old tv but it looks much smaller. And I noticed it does not have the ability to record.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV, great set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a phenomenal job setting up my TV. They were on time and were very professional. Cleaned up after as well. Will definitely be using this service in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice gentleman knew what they were doing. Went very quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was great, knew what he was doing, setup the tv & connected everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv with care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents unboxed my tv and set it up showing respect for my house (they even wore shoe covers).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad (Installation)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. Very professional and knowledgeable with installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our geek squad installer was on time as promised, very efficient and took the time needed to answer all our many questions about the efficient use of our high tech new tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the TV for us in very little time. I would have had trouble doing it myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got both TVs up and running again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was on time, efficient and pleasant. He explained everything and was very nice about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were amazing. Love my tv. Would definitely recommend you.!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were awesome. The setup and their explaining how everything works was a plus for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time i made a purchase of a TV and Sound bar and had Geek Squad set up everything for me. Ramon was excellent. He came first of all and covered his boots with a cover because it snowed which was quite a surprise to me. He made some adjustments and picture and sound was great. He explained everything to me how to use the functions. He did not rush, he made sure I understood, everything, I'm a senior and I appreciate him taking his time. He's a plus to your company. Thanks Ramon!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All questions were answered to our satisfaction.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was set up and placed perfectly. The Geek Squad also took their time explaining the features of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great install of our new LG TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The "Squad" team quickly and efficiently delivered, installed and set-up our new LG 65" Smart TV! Since, we already had a TV stand in place and didn't want a wall-mount, they had no problem with this install. In and out in about 45 minutes, with most of that time answering questions for us about operation of the new TV features. Top notch job by a great 2-man team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team set up our new TV and showed us how to operate the unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gets a thumbs up. Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both young men have done an outstanding job setting up the TV. They were kind and professional.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t do his job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When technician hooked up the outdoor digital antenna I didn’t have all the channels that I had on the other tv! He didn’t check to see what th issue was. He just said it must be because of the clouds and weather.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    THE geek squad agent did a super job in hooking it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent connected it up on the 12th of Dec.2022 super pic and color best one we ever had the 55in.LG

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We needed a new TV installed and operational.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time, and was very efficient and friendly in getting out TV installed and patient in showing us how to use it. Thanks much!

    I would recommend this to a friend
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