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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 281 Showing 5,601-5,620 of 18,760 reviews
  • Rated 5 out of 5 stars

    Geek squad delivered and installed my 85in,Sony tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that work for the Greek squad that deliver more television called and they were right on time as they quote it. They were very polite very professional they installed my television. They also set it up with the programming download the apps everything that had to be needed when they left my TV was ready to watch. I highly recommend them they were an asset to Best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys who were here were great and got our tv up and running. They were the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the geek squad for my computer and now we signed up for the TVs also. They arrived on time, connected three TVs for us and answered gall our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounted my tv very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was good fast and informative. He made sure it was the height I wanted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation of my 65 inch television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went very well The men were very professional and knowledgeable at their job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were awesome. The setup and their explaining how everything works was a plus for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought I already did this. The installer was pleasant and helpful. On time, courteous, knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OVER THE TOP GOOD...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh my..GEEK SQUAD was over the top professional, quick, neat and tidy, very well informed as to ALL our electronic devices, but most of all FRIENDLY and user friendly also. Loved these guys..well worth our money spent for them. We are soooo enjoying our new 65" Samsung..Thanks Guys..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install went quickly (maybe too quickly).

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers set up my new 55" TV and hauled away the packing material at my request. (I didn't check the empty box to ensure all included hardware was removed. From reading the instructions I think there was other hardware in the discarded box.) The installation went great except user instructions was not good and I am still having problems with on screen navigation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heather was efficient and very knowledgeable. Explained accessing optional internet features )Netflix and Amazon Prime). Gave me her business card if I had any questions in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys were great, fast, and fun to deal with.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in, unboxed my TV, unhooked my old TV, reattached all wiring and assembled the TV and stand. Set it all up and voila, it was done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This old geezer still has questions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After connecting my remotes to the TV, I can't use my Dish remote to change the volume or turn off the television like I could with the previous television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job with installation. They showed us all of the features our tv had and helped set up the tv to the internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service possible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our tv and ensured that all was working and that we understood how everything works. The agents were great representatives for Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect in every way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installers were the best! very helpful & fun! will always use geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Tech came out to reset our new remote for my new Onkyo receiver. Fixed it in no time explained what happened and showed us why. No more remote control problems. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped me with downloading Netflix and Amazon Prime to my television. They also explained how easy it was for me to use these features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    32" TV and Soundbar setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 Geek Squad technician arrived an politely and thoroughly explained what they needed to do and had the TV and soundbar mounted very quickly. Cleaned up after completion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoying or new tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv and great service by the Best Buy Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring system trench support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Travis was very polite, knowledgable and on-time. He was very helpful and helped trouble-shoot a wiring issue.

    I would recommend this to a friend
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