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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 283 Showing 5,641-5,660 of 18,772 reviews
  • Rated 5 out of 5 stars

    Geek Squad was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set everything up and connected everything. Did it fast and saved us the hassle. Great service and would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service no problem friendly guys that came to mount my TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tremendous service well worth the extra Svc Help

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the brightest bulb in electronics setup! And, having just had back surgery, a 65" tv would not have been a good idea! Total tech support provided me a timely need for fantastic new tv, but they were immaculate, friendly and extremely helpful with questions and tech hints for my new home theatre. You can do that or struggle and hope you are getting the most of your purchase. I took the sure bet AND purchased total tech support for add ons planned down the line. It was a great delivery, set up, and buying the tech support has lead to peace of mind!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team arrived on time and ready to work. Geek Squad did an excellent job installing my 55,43, and 29 inch television. I would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a very weird issue with the volume on my Amazon Fire TV and it was only within the Amazon app. Everyone at the store in Porter Ranch were totally pro and really worked hard to understand my strange issue. They sent out a guy with a new TV to see if that TV had the same issue. It did. But the Geek Squad guy found a setting that I search for for days. It was in a weird place. I kept my original tv. So, I am glad I bought my new TV from Best Buy because I love the Insignia TV I bought and they went above and beyond with their Geek Squad customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquadTVConnection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new TV connection and setup works very well. The agents, Angel and Gabriel, did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65'' TV and Sound System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job by the technician- very [pleased with the TV and sound system picture/sound quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great T.V.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would HIGHLY recommend geek squad service. MATT through Geek Squad was extremely helpful and even went over and beyond to get my daughters t.v. and directv syncing properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes and did a great job and was very knowledgeable and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service by Victor and assistant. Efficient and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installment quickly and made the whole

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent employees who set up our new tv they were top notch !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast delivery and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service and always helpful also on time i would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope you get himA!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Parker has installed both TV sets in the last year and we a so happy with his service. On time, explained things as he did them. Never made us feel like he was rushing or we were asking stupid questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed my TV quickly!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were fast and efficient. However, they did not rush out the door. They were able to answer any and all questions that we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Up high

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Where the television was going it was not meant for me to get up there. Geek squad did a fabulous job and they were quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected our service quickly and explained how to use our current remote with each item hooked up; blue ray, sound system and cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents who did the setup on my TV were very efficient !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the guys who installed my TV. As a newbie to a smart tv and technology challenged they didn't treat me like an idiot. Made sure I knew how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians arrived on time, were curtious, and set up my TV on no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes it was quick and they explained everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine wasn't mounted but they did an awesome job getting it set up.

    I would recommend this to a friend
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