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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 283 Showing 5,641-5,660 of 18,776 reviews
  • Rated 4 out of 5 stars

    Excellent Geek Squad experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris and Nate did an excellent job with our TV install. Friendly, knowledgeable, courteous and good representatives for Best Buy. They answered all questions we had and made good suggestions for TV care/usage going forward. A very pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivered and set up my TV fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents unboxed TV, set it up, and made sure I knew how to turn it off, on, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get The Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two young men brought the TV to the house, set it up, explained everything. They were impressive. Great service. When you need help, ask for the Geeks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what's not to like? they are competitively priced to any local installer but are so much more professional and accurate in their work. highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service was provided. Guys were helpful and really were knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad deliver and set up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivery and install done by a great young man. He was professional and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job and were very pleasant to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed all my equipment quickly!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected all my equipment very efficiently… Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iT WAS FANTASTIC! WISH I COULD REMEMBER HIS NAME.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HE WENT ABOVE AND BEYOND WHAT HE WAS TO DO. MOVED A TV TO ANOTHER ROOM TO PUT THE NEW ONE IN THAT PLACE. SPENT AN EXTRA BIT OF TIME SHOWING ME HOW TO USE THE REMOTE AN EVEN HAD ME USE THE REMOTE TO BE SURE I UNDERSTOOD HIM. WHAT A GREAT GEEK! HE DID SO MUCH TO HELP ME BECAUSE THE DELIVERY PERSON OF THE WASHER AND DRYER SAIS IT WASN'T ON HIS ORDER TO SET UP THE TV. I HAD BEEN ASSURED THAT IT WAS TO WORK THAT WAY. ANYWAY ALL WENT WELL AND I WISH I HAD TIME NOW TO LOOK THROUGH RECEIPTS TO FIND HIS NAME. HE'S DUE MANY SALUTATIONS!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work done was very professional. Guys left the extra parts with me in case we ever changed out the tv that we had them mount. Very neat any tidy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have always used Geek Squad to wall mount install any large TV we’ve purchased. They are efficient and knowledgeable and get the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did everything and cleaned up afterwards. The coordination between delivery and the geek squad when ordering online requires attention.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installation was flawless and done in a timely manner. The installation technician was polite and knowkedgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super kind team showed up today..patient but quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up new tv and gave short review..and moved old tv to another room and set this one up also...very kind and patient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The kick squad agent came in got my TV home looks great nature everything was connected properly a working. Very good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable and quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were right on time. They knew just what to do. You could tell how knowledgeable they were. Worked well as a team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mary Ann

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were excellent. Very nice and considerate to two old people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agents very professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connection was done quickly and completely. Connected the VCR into system that was there .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys arrived on time and the installation was completed successfully. The Geek Squad rep's were professional, courteous, and conscientious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love these guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are always so polite and friendly. They’re efficient & knowledgeable. I don’t know what I’d do without them.

    I would recommend this to a friend