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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 296 Showing 5,901-5,920 of 18,772 reviews
  • Rated 5 out of 5 stars

    MommaDoc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was really helpful and thorough. Very pleased with his work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv with care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my tv , and my Denon receiver , and my new blu ray player. It was a very good idea to have them install it perfectly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Basic Setup Went Well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer arrived on time and went right to work. Wasn't afraid of my dogs and took care to put booties on over his shoes. Pretty much had everything ready to go in about 30 minutes or so. No issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came to do our installations were friendly, knowledgeable and so helpful. I highly recommend them ... Especially if you are technically challenged as I am.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad friendly and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed and set up the TV and did a great job. Connected to all my equipment and Wi-Fi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and mess free install. Polite young men.Removed all packaging and broken tv to recycle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek Squad set up my 55" LG OLDE Tv and they suggested I get a new mount that will allow to TV to move which my older mount did not allow. The technician arrived on time, he called for another tech to help him get it on the wall. They set it up quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nicely Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on time, worked quickly, answered my questions and cleaned up after themselves.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy TV connect and setup!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a very good job eating up my TV and connecting all my streaming devices. They were here for an hour and 15 minutes for setup. They connected my cable and my Apple TV 4K. They also set up my sound bar. Good job overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only use if Gerk squad, don’t do 3rd party

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional job but very expensive The tv was mounted correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Heroes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Marcus and Dyllon were models of customer service and professionalism. They mounted and connected our new TV and relocated our old TV. They both helped us understand and appreciate the features of our new purchase. They both relieved us of any tech-phobia we may have had. They should be the example that every Best Buy employee should follow. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A single mom family member in another state needed a new HDTV. Since I couldn't buy them one, install it and remove the old TV I let the Geek Squad handle it. The Geek Squad delivered the new HDTV, removed the big heavy TV and installed the new HDTV on the wall. They even setup the wifi, and got everything going. Then they hauled the old one off and disposed of it. Great service that was easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys brought the TV on time and installed it quickly and synced the remote to my cable system. Very smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers very professional and courteous. Made sure I knew how to use and move through the different apps. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were Courteous, knowledgeable and efficient with getting my tv setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JerryK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs wall mounted my 85 inch tv and connected my surround sound system and set it up completely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They showed up on time & efficiently set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They programmed all my apps and gave me instructions for using the remote. They followed guidelines for social distancing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GQ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Travis and his assistant did. Great job of setting up the tv and explaining all of the details.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Patient and Knowledgeable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and courteous. Installation was probably more difficult than anticipated, but they stuck with it and finished the job.

    I would recommend this to a friend
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