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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 296 Showing 5,901-5,920 of 18,776 reviews
  • Rated 5 out of 5 stars

    TV unpack and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV unpack and setup, program remote. Excellent service performed neatly and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely love my new tv. The picture is great and I have no complaints. I received a lot of compliments

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connections completed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent team members. Knew exactly what needed to be done and did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did a great setup and walked me through everything. Excellent job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice men and new what were doing and explain everything to us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation person was very patient and helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the television and helped to connect it to our various devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up remotes and Boze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up the TVs and set up our Boze with the components we already had saving us money. Much appreciated!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup - Samsung 43" - good service!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered and set-up my Samsung 43" Smart TV and showed me how to use it. They were considerate and patient with me and answered all questions I had. I was happy with this Customer Service experience and would recommend their assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    To hook up my tv and equipment

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad got my tv hooked up and everything was working.. I’m so goo look ad they came.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Sasung.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very knowledgeable and helpful. Answered all questions asked. Arrived as scheduled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job with installation of big screen TV. Woul

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job with installation of big screen TV. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people were professional and respectful. Happy do call on them again if needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. They two guys we had were both very professional and knowledgeable in their area of expertise. So far everything is working fantastically.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted TV and set it up' They made it operational.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    they worked fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job installing it and made it look great when they did it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV instyall

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    guys did a great job setting up and getting the TV running

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our technician was knowledgeable and patient when answering our questions and made sure we were comfortable with the remote and it's functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't have been happier with Jake's ability, efficiency, knowledge, and friendliness. Appreciated his sound advice on all things tv and soundbar related to further enhance my video, audio experience and pleasure. Geek Squad is well represented by someone of Jake's expertise and personality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value if you use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the sole reason I picked up the total coverage or whatnot as it made the installation of my oled TV and wall mount taken care of, instead of costing hundreds of dollars. Plus, it gave the perk of added warranty. The only reason I'm giving this 4 stares is that most products I buy are built well enough to where I rarely need this. But, when I did need it, it came in real real handy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was extremely helpful very informative helped move old TV

    I would recommend this to a friend