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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 296 Showing 5,901-5,920 of 18,760 reviews
  • Rated 3 out of 5 stars

    New TV Setup - James Holley 11250 Rosemary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Technicians are suppose to come to my homw to see why my new television keeps going out and needs to be reset every two to three days.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad deliver and set up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivery and install done by a great young man. He was professional and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected all my TVs and set up apps. In addition, he helped me finish installing all my audio equipment. I am 84 and I don't have the physical ability do many things. He was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All questions answered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and showed me how to work my way thru the different things that can be accomplished on the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys were great. Prompt, efficient service in setting up the new TV, Excellent & Professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The work was done efficiently and he made sure we knew how to work everything before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed my TV quickly!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were fast and efficient. However, they did not rush out the door. They were able to answer any and all questions that we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team arrived on time and ready to work. Geek Squad did an excellent job installing my 55,43, and 29 inch television. I would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were so knowledgeable and very considerate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeked up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt expert service. Worth every penny! Installation was neat and cleanly completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    likeitalot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    called Geek squad and they came out and helped set it up and also helped me with the surround stereo hook up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick hook up with no issues. Responded efficiently to my questions and issues. Resolved everything before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tremendous service well worth the extra Svc Help

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the brightest bulb in electronics setup! And, having just had back surgery, a 65" tv would not have been a good idea! Total tech support provided me a timely need for fantastic new tv, but they were immaculate, friendly and extremely helpful with questions and tech hints for my new home theatre. You can do that or struggle and hope you are getting the most of your purchase. I took the sure bet AND purchased total tech support for add ons planned down the line. It was a great delivery, set up, and buying the tech support has lead to peace of mind!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected our service quickly and explained how to use our current remote with each item hooked up; blue ray, sound system and cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivered and set up in 1 hour

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with purchasing of set up with geek squad , would have been frustrated on own

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who delivered/installed the television knew what he was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up my TV in no time ant it works perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a very weird issue with the volume on my Amazon Fire TV and it was only within the Amazon app. Everyone at the store in Porter Ranch were totally pro and really worked hard to understand my strange issue. They sent out a guy with a new TV to see if that TV had the same issue. It did. But the Geek Squad guy found a setting that I search for for days. It was in a weird place. I kept my original tv. So, I am glad I bought my new TV from Best Buy because I love the Insignia TV I bought and they went above and beyond with their Geek Squad customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. Professionally done. Even took the time to zip-tie all the loose wires and make a neat and tidy job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my table , tv , and I was up in running in less than an hour

    I would recommend this to a friend
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