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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 300 Showing 5,981-6,000 of 18,776 reviews
  • Rated 5 out of 5 stars

    Best Geek Squad Experience Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents Austin and Dustin were a HUGE help. They were extremely kind, professional, informative and friendly. I was impressed with the clear communication before, during and after the service. They made my mom feel extremely comfortable with her new TV and new functions. I could not have asked for a better experience. I am super grateful for these guys and will always ask for them by name.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Truly professional and knew what they were doing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team arrived on time, ready to go and were professional. They were pateince with me and insured I understood all the set ups.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was patient and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They got everything set up and working then took the time to explain how to efficiently navigate the systems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job installing my TV and all devices connected to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service. Techs were will knowledged with Task and Set up of equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was on time and did an excellent job!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional and knew how to set up my televisions. I was impressed with their knowledge and helpfulness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv mounted, hooked up, programmed, all without any problems. Great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does its job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad worked efficiently and slowly wa Led thru the steps on use of the. T

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad were great. Installed quickly & explained the new equipment very well. Plus, they were on time no waiting!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient, knowledgeable and very pleasant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job installing and removing an old tubed TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service Quick and very efficient We were very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55 inch LG TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional techs. Answered all my concerns with detailed explanation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my TV in living room space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was done quick and easy. Highly recommend the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I have an excelent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy have very proffessional agents to connect my tv, they perform an excelent job,and quickly connect and check that everything works fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great they really helped I highly recommend them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the geek its very professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes... the installation went without any problems!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installing my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a two man crew delivered the 65 inch Sony television, they arrived on time, set up the TV and sound bar and explained the operation as well as connecting it to my services, They were extremely efficient and friendly. the service was well worth the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up for TV and DVD player seemed easy. Detailed instructions were provided. I'm planning on using the geek squad for my computer needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great job installing the TV and setting it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived on time and set up the TV, sound bar and connected to the internet. Very knowledgeable and helpful young men.

    I would recommend this to a friend