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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 303 Showing 6,041-6,060 of 18,772 reviews
  • Rated 5 out of 5 stars

    installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in set up my TV, explained how everything works. Very pleased with the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did everything and cleaned up afterwards. The coordination between delivery and the geek squad when ordering online requires attention.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what's not to like? they are competitively priced to any local installer but are so much more professional and accurate in their work. highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highy recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend Geek Squad. Person was very courteous, knowledgeable, and professional. Had lots of patience. Took time to answer questions and review functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gustavo was very professional when he delivered and connected my 75” LG TV set. He efficiently removed it from the box, making sure to put back the packing material in the box. Gustavo connected it to my cable box, and keyed in the proper settings. He was extremely polite and patient, and answered all our questions. We highly recommend him for future electronic installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation person was very patient and helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the television and helped to connect it to our various devices

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I pretty much set up the system correctly so I don

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came here are very nice but I pretty much set the system up correctly before they came so I don’t think the price was adequate for what they did but they were very professional the price was terrible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service -- fair price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the price. They knew exactly what to do and tested that everything worked before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was great. Leo very knowledgable I do think the store level Geek squad and the installers have better knowledge than the Geek squad phone line folks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came in and remove the old TV and installed the new TV. Set up the Channels and insured all was working well be fore the left

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    All was set up well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up 2 t.v.'s and programmed them for me. Only thing they didn't do was leave written instructions for all the different ways to use my DVD but I will figure all out and if I can't I'll call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV unpack and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV unpack and setup, program remote. Excellent service performed neatly and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad very good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very helpful. Gave several suggestions. showed how to zoom on new smart tv. hooked up tv etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad programmed our remote

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He knows what to do! He was able to connect the remote to control the Cable TV, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely knowledgable and professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed and connected my TV with Soundbar very efficiently and explained all the features in a very concise manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad employees were very friendly and accomplished the task perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased with Installation of Mom's New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very pleased with the Geek Squad's installation of my Mom's new 55" television. The technician was very knowledgeable, professional, courteous, and respective to both her and her property. All of the connections made worked perfectly and she was able to watch her new TV using the same cable remote that she used for her old TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech guys were polite at arrival and connected my TCL. They made sure that everything was working properly with my new TLC 4K TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The installer & Tech performed in a timely manner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV, but did not connect it to all my devices. I had to call for a geek squad technician to come out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient, knowledgeable and very pleasant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job installing and removing an old tubed TV

    I would recommend this to a friend
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