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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 307 Showing 6,121-6,140 of 18,772 reviews
  • Rated 5 out of 5 stars

    To hook up my tv and equipment

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad got my tv hooked up and everything was working.. I’m so goo look ad they came.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two 85 inch TVS were connected at our church. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad professional and quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installed our TV and connected it to all accessories flawlessly. Everything checked out and working perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent process.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation process was excellent as was the rep...except for his condescending attitude with racial overtones as he was leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installation was quick and thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were super. They set everything up and explained all the functions. Topping it off, they were friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HAPPY, HAPPY CUSTOMER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with your service. The gentleman explained things so clearly to me. I will not hesitate to call Geek Squad again if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job installing my TV and all devices connected to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service. Techs were will knowledged with Task and Set up of equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I glad I changed my tv for this bigger one great picture quality and sound overall I happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very kind and professional. They explained everything I needed to know about how to work our new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give Kevin and Mike more than 5 stars, if I could. We're a senior couple and not exactly tech-savvy these days. They were fun, informative, kind, and patient. I never had the feeling that they were in a rush to get to their next job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our technicians did an excellent job with the installation of our television and blu ray player. They took time and explained everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv mounted, hooked up, programmed, all without any problems. Great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tech was professional and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech took less time to hang two tvs on racks by himself than our AV tech took to cut one hole and move the wire. Seriously the best at what he does.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Marci S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite and knowledgable-were quick and cleaned up after themselves. would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television Mounted with Elite Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought into Elite membership because it was a cost savings for work that I had to get done upon moving into my new house. Now that I have had it for a year, I do not see myself ever getting rid of it. It has been very, VERY useful. I used my membership to get a discounted price when Best Buy mounted a new television into my bedroom. Not only was the service done well, and quickly, it was discounted due to the membership. Keep up the great work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the geek Squad fellow was a blessing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the gentleman spent a lot of time making sure everything worked. A true professional. He answered all my questions and made sure I understood his answers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a good job but cost is too high

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up went well but nearly doubled the cost of the television with delivery fees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice on time showed me how to work my new TV. cleaned up after they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV with a beautiful picture. I was hesitant in being ready for a new TV but have enjoyed it. My neighbors even thought the picture is great.

    I would recommend this to a friend
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