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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 308 Showing 6,141-6,160 of 18,760 reviews
  • Rated 5 out of 5 stars

    Good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came in and set up the tv. Job well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team of two arrived on time, with a courteous call ahead of visit. These guys treated my place with respect, took their shoes off, installed the TV and guided me through manuals, and left the place super neat. I was impressed how polite they were. I know it's a little extra to pay, but in no way, I could lift and carry the box with 65" TV by myself. I'm glad Best Buy has Geek Squad available for these services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has actually gone above my expectations. The picture is absolutely superb. I highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Walk Mount TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drew arrived on time. Communicated throughput the process, very professional and easy to work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation person was very patient and helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the television and helped to connect it to our various devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the service. The guy ran a little late because of traffic. He was very polite and helpful and he Explained to us how everything work on my tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad employees were very friendly and accomplished the task perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    George from the Geek Squad was fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    George did a wonderful job. He went way above and beyond to get my TV installed. He was very helpful and professional. When the TV wouldn’t fit on the stand, due to the legs being so far apart, he helped to find me a mount that would work with the TV that would fit on the stand. He went and picked it up and then installed theTV to it. It works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Showed up on time and did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a call the day before to confirm the setup time. The team showed up on time and finished within two hours which included cable ties on all extra excess cables.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad had the TV up and running quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad (really one guy) brought in, set up and connected it to Comcast. He installed our sound bar and adjusted it to work properly. He made sure all the apps worked and showed us how the menu worked. Made sure all the updates were downloaded. He was very thorough and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little TV- picture and quality are perfect. Geek squad installation was quick and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agents were very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it took almost 2 weeks to be done, I was very happy with the agents helpfulness to set up my new Roku device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installation was flawless and done in a timely manner. The installation technician was polite and knowkedgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Patient and Knowledgeable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and courteous. Installation was probably more difficult than anticipated, but they stuck with it and finished the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up a 65 in tv. They called before arriving. They were very nice and courteous. I would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent tv setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was connected to all my devices. They had each of us test out the universal remote to make sure we could operate everything easily

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great except the headphones are not connecting with the TV. Would like a follow up to get them connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv with care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my tv , and my Denon receiver , and my new blu ray player. It was a very good idea to have them install it perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tom connecting my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tom from Geek Squad knew what he was doing and connected my TV efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new TV was installed quickly and accurately.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did an excellent job. Everything was done very well. I had no problems working my new TV after he left.

    I would recommend this to a friend
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