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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 310 Showing 6,181-6,200 of 18,760 reviews
  • Rated 4 out of 5 stars

    Easy TV connect and setup!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a very good job eating up my TV and connecting all my streaming devices. They were here for an hour and 15 minutes for setup. They connected my cable and my Apple TV 4K. They also set up my sound bar. Good job overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installers.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were excellent. My only criticism would be that they didn't know they were supposed to connect the audio system to the television because the sales person did not include that in the paperwork, so they didn't have time to do it all in the first trip. It was not their fault and they were apologetic. Very good and knowledgeable. I would totally recommend them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed quickly but over priced.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted TV to my existing wall mount. They had to lower it 10" to retain same TV level but did it quickly. Set up operation of TV very quickly but original price of service was $250 and don't feel it would be worth that price. $200 is questionable. $150 would be more in line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connected my TV quickly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agent connected my TV to all my devices. She was on time, professional and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad!!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service by Geek Squad setting up my tv and console. Courteous, kind, helpful, knowledgeable, efficient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great except the headphones are not connecting with the TV. Would like a follow up to get them connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service , personable, very knowledgeable, even helped with receiver and gave recommendations of brands to replace when I was ready for upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love these guys

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are always so polite and friendly. They’re efficient & knowledgeable. I don’t know what I’d do without them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my 65” tv beautifully

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tony and Donnie did an advanced installation with 65” tv and set up the sound bar. They did excellent work in very quick time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up went well

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service arrived as scheduled and set up the TV. The te h answered all of my questions and made certain I understood how to use this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a wonderfull job nowing very well what he was doing, very polite and gave us, a good service with the instalation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable and quick.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were right on time. They knew just what to do. You could tell how knowledgeable they were. Worked well as a team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my TV in living room space

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was done quick and easy. Highly recommend the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad takes the stress out of setting up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad! They are very professional know what they are doing take the worry out of setting up your electronics and they are respectful of your home !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK squad was amazing. Set-up was completed in a timely manner and will diffently use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The kick squad agent came in got my TV home looks great nature everything was connected properly a working. Very good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and professional

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional people and fast, arrived pn time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did great job setting up everything, great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charles Trask and Andrew Coy at the Panama City,FL Best Buy Store were great. They took out my existing tv and put it in another room then they installed my 50" Sony,and made sure everything was working properly.Showed me how to work the tv and remote.....They left their number in case I had questions later. They were fast,and took all the trash with them(They don't want the customer putting out the cardboard because it might attract thieves),and were polite. I know that not all Geek Squad employees are this way I guess it's the people they hire in some places. I believe that overall they are all great. I recommend the ones in Panama City,FL.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installation was quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service is really good, they setup new TV and moved my old TV

    I would recommend this to a friend
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