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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 316 Showing 6,301-6,320 of 18,760 reviews
  • Rated 5 out of 5 stars

    Efficient and complete set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and competent assembly and set-up. The Geeks even set up the TV and soundbar so that I could use my AT&T remote for all general picture & sound use with just the one remote. I've only had to use the separate Samsung TV remote to access the Samsung settings and tweak the picture color tone to my liking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    prompt, thorough, and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech crew knew exactly what it was doing, very quick and efficient, and even provided some helpful, free advice. Very pleased. Well worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Samsung TV's. They are reliable and have the best picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe was very professional and took time to understand TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad assembled my gaming cabinet and hooked up my new tv. Job was done fast and accurately,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, courteous and nice guys. TV went up fast with no mess and no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job mounting and getting set up cleaned up after they were finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I glad I changed my tv for this bigger one great picture quality and sound overall I happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bobby and his helper showed up at the time promised.They were very careful removing the the 65"TCL from the box.They moved my 43" TCL to another room for me and hooked that up too.They took their time explaining the functions and answered any questons.Both were very professional and courteous. I was very impressed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television Mounted with Elite Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought into Elite membership because it was a cost savings for work that I had to get done upon moving into my new house. Now that I have had it for a year, I do not see myself ever getting rid of it. It has been very, VERY useful. I used my membership to get a discounted price when Best Buy mounted a new television into my bedroom. Not only was the service done well, and quickly, it was discounted due to the membership. Keep up the great work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech guys were polite at arrival and connected my TCL. They made sure that everything was working properly with my new TLC 4K TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came in and remove the old TV and installed the new TV. Set up the Channels and insured all was working well be fore the left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional and mounted my tv is such a short amount of time. It’s perfectly placed would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get The Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two young men brought the TV to the house, set it up, explained everything. They were impressive. Great service. When you need help, ask for the Geeks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installation was quick and thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were super. They set everything up and explained all the functions. Topping it off, they were friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, took time to explain things and ensure tv was set up correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did everything and cleaned up afterwards. The coordination between delivery and the geek squad when ordering online requires attention.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very kind and professional. They explained everything I needed to know about how to work our new tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV delivery and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered, unpacked and installed the new TV on schedule and promptly took everything away after verifying the set worked properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our 32” TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the installation and setting up to all our devices

    I would recommend this to a friend
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