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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 316 Showing 6,301-6,320 of 18,772 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived and set to work disconnecting stuff and then unpacking the TV and sound board. They were very professional and explained what needed to be explained. I am using my Verizon Remote as they set it up so I could. They also showed me how to access the other things using the remote including my PS3. It didn't take as long as I thought it might. Very happy with that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job! They were on time and!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were friendly and helpful in mounting my TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the TV and the delivery and installation. All went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad were great. Installed quickly & explained the new equipment very well. Plus, they were on time no waiting!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    32" Insignia tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 32" Insignia Fire TV was initially on back order when purchased but when it arrived within a few days Best Buy brought it out the same day! The TV was going into a cabinet so wall mounting not necessary. However, the tech (Ernesto) was very helpful in helping me upload a few apps. Very happy with the outcome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Fantastic.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best idea and service that a company can offer. So many companies offer no help at all. This is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and set up my devices and apps. They were prompt, friendly and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job of TV and Connect Setup. They were very knowledgeable and answered all the questions I had. TV is working great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Swift install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick & efficient service. They set everything up & took all the trash with them. One less thing for me to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Notch Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always top notch service. Very knowledgeable and courteous. Orlando was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was on time and did an excellent job!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional and knew how to set up my televisions. I was impressed with their knowledge and helpfulness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are doubting about putting up that 55-inch tv up yourself - definitely get Geek Squad to install it for you - super fast and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech guys that came out were awesome!!!! Extremely knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad work greatly appreciated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad man (I think his name was Brandon) did a great job installing the TV, had the proper "feet" for it (since the ones that came with the TV didn't fit my stand) and patiently showed me how to use both remotes and switch back and forth. He was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents called and arrived early at which time they unboxed my TV and connected my devices .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work, fast, timely and clean.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, clean and knew what they were doing. Took the old tv too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love this TV perfect visual the color is so clear

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Independant installers sent by Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was very efficient and helpful in explaining what the TV offers. Also explained how to use apps that we did not have before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians did an excellent job installing and connecting my TV. They even spent time showing us how to use the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that came out did a great job and were very efficient.

    I would recommend this to a friend
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