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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 325 Showing 6,481-6,500 of 18,760 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents called and arrived early at which time they unboxed my TV and connected my devices .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv with care.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were quick,courteous, and helpful, explained features and setups.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional and courteous technicians set up my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV very quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very pleasant & quickly installed my new TV & hooked up all my devices. Everything works perfectly. Very satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Buy tech-support by subcontractor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the subcontractor that Best Buy sent to do the installation of this TV. Communication is great I arrived. They said they would and he did all he could to get the job done right frankly I was more pleased with this service, and I was from the more recent tech-support from Best Buy direct employee representative! That said, generally speaking, I do like having your tech support, which I know I’ve had for four years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Price matches quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install easy to adjust on the wall price matches to quality had no issues yet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick respected my house and did a great job setting up my television. Gave me his card and told me to call him if I needed anything. Thanks Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is perfect and the guys were wonderful!They we’re on time and very nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Fantastic.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best idea and service that a company can offer. So many companies offer no help at all. This is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and set up my devices and apps. They were prompt, friendly and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made sure I understood all of the "gadgets"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being electronically challenged the Geek Squad guy made sure I knew what I could do with the remote buttons.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was perfect. We got notice of arrival in a timely fashion. Install crew was efficient and polite. No problems encountered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up TV and stand.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shawn with the Geek Squad did a fantastic job setting up my stand and TV. He was very professional and knew what he was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very friendly and efficient with the installation and hookups. Geek Squad employees are really great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and did the job in a short amount of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They switched out the tv and made sure everything was set up including the connection to Apple TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, professional, pleasant. Everything worked, I was tutored through how everything worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So good yet incomplete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent. Hope they are able to finish the project.waiting on the LG tv and set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He just fix my TV the way I like it and control everything like it supposed to be

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squared was on time. Moved TVs around in record time. Hooked up both TVs in record time. Great guy to work with.

    I would recommend this to a friend
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