Last Chance 48-Hour Flash SaleEnds Dec. 24. Limited quantities.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 326 Showing 6,501-6,520 of 18,760 reviews
  • Rated 5 out of 5 stars

    What title could I possibly put here

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They brought it in they set it up and showed me how to work it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the Greek Squad.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my TV, and the young men that set my television up was very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Squad guys!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expert, expert, expert. Great professionals. So refreshing to find people who act like they enjoy their jobs. (Unlike some other utility companies I've had to deal with) Since I've purchased the 1 year Geek Squad service, I'll continue to use them for my other devices. Definitely worth it when you're older like me and cant set up tvs and computers myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very satisfied with the geek squad. They were very professional and spent time making sure we were comfortable wry all the features of the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and neat and they made sure everything worked as intended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and DVD player install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad guy was great set up everything and made sure everything was working correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these guys, they are so professional, friendly and always take their packaging with them when done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, competent and knowledgeable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad service was awesome. They were here on time and quick to get things up and running. They went over what I needed to know and answered all my additional questions. They were knowledgeable and professional. Gave me their email if I had any follow up questions. I highly recommend using their services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth Process

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician arrived on time. He took the extra time to reprogram my other TV remotes as I had changed my TV locations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV and answered questions

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent moved my cumbersome old TV and set it close by. He unpacked and placed my new TV on my designated site. He then connected it to my devices while doing the proper setup of the TV itself. He thoroughly explained any questions I had and removed the original box & packing. I was very satisfied with the experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My replacement TV arrived in a week and they set it up. They were respectable to my home, efficient and friendly. I will always keep an extended warranty on my products that I purchase from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    30 minutes and I was watching TV.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were fast, efficient, friendly and knowledgeable, and polite. Answered all our questions. Set all my passwords up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad installed my tv quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my Tivo to the tv .and explained the operation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing our TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job installing our TVs stand & setting it up. The answered all our questions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JD was awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James was very helpful and thorough! I appreciated him throwing away all the boxes everything had come in. He also disposed of my old, broken CD player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job Well Done

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed a ROKU on our Smart TV and it works very well . Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installer very helpful plenty of knowledge will only request damon for service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional and friendly. They hooked up everything and made sure I Was pleased and understood everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my new tv & took old one

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were terrific!! They were on time. Efficient! Walked me through the set up and how the tv works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents ran connections for TV and speaker, mounted the TV, and set up remotes.

    I would recommend this to a friend
Sponsored