Customer Ratings & Reviews

The agents were great, they were very pleasant, they made sure everything was connected correctly and made sure we knew how to use all functions before they left. They also removed the old television with no questions asked. They were wonderful

Delivery was on time. The 2 installers were quick, efficient, & very knowledgeable about the set up & repeated to answer all my questions.

Our service tech installed our TV. It was a smart TV and he installed the different packages we have and explained to us how to use them. He was very knowledgeable and took the time and patience to show us everything. I am very happy we decided to have it installed and bought a service contract.

Wow! What an awesome job Jimbo and his helper did. They were fast, efficient, so very respectful and courteous. Not only were they extremely knowledgeable about the product, they also explained in detail what I needed to get the most out of my new TV. They took their time to set everything up and did not leave until I understood and was comfortable operating my new TV. There was no way I could have set this up myself. I truly can not thank them enough. What a wonderful surprise to experience such incredible customer service!

The technician was fantastic. Very knowledgeable. He also did not seem in a hurry to leave…..but rather took his time to explain all the features of our new tv.

I purchased this Samsung TV in August 2024 and have been very happy. The picture is crisp. It was delivered as scheduled and the Geek Squad was professional and helpful. If you are somewhat technically challenged, let the Geek Squad help you out!

Awesome customer service agents. Fast and reliable installation The Geek squad is the best quality technicians And very knowledgeable.

The installer setup the TV, DVD player and Soundbar and connected them to network and set top box. He was very thorough and made sure everything was working. He was also very helpful and instructed us on how to use the system.

I live alone, so I definitely needed assistance getting the TV set up on the stand and on my entertainment center. The Geek Squad person was super knowledgeable, efficient, and friendly. He set me up, gave me pointers for configuration, and took my old TV to be recycled.

I was so happy with the excellent customer service and set-up Mike gave me on the 20th of this month.He explained everthing in full detail,asked me if I had any questions and when I did again explained.. A wonderful experience and he even cleaned up after the set-up and picked up papers,etc

Fantastic service from Geek Squad reps. They were timely, efficient, very professional. Answering all my questions, the service techs walked me thru set-up of my tv, remote and helped me download apps. They were THE best!

To: Best Buy Representatives, Portage MI store managers: Ryan #1: Our most recent TV improvement went especially well: Initially we spent time with 2-3 Best Buy Store agents, but Ryan#1 (Samsung representative) contributed substantially to the initial sale. He (and his store colleagues) were especially helpful and uncommonly patient with the depth of questions that arose as a by-product of this sale. The price drop(s) that apparently happened were also a substantial contribution to our decision. While we have purchased our last 5-6 TVs (and numerous other items) from Best Buy, this was a most memorable experience. Ryan #2: This sale was followed by a Best Buy in-home installation. Ironically it was a different Ryan that exhibited ALL form of prowess, experience (and patience) during this event. He addressed all form of questions and even left a business card to enable follow up questions as they occurred. He and his associate (helper) clearly exceeded any imagined expectation. Please do whatever is necessary to retain these valued representatives.

Loved these 2 guys. Gotta preface that it was my husband who wanted the Geek Squad. I wanted to save the money thinking it was just a T.V. Started with them arriving on time!!! Then they covered their feet, I have real wood flooring. They installed the unit flawlessly. However, they stole my heart with the way they explained, on my lowly tech level, the endless features on the tv. They even allowed me time to try them myself. I am now an official Geeker.

I chose inhouse set up and haul away as part of my purchase of an LG OLED 55 C5 TV. The technician actually showed up a couple of minutes early in the install window, went thru the set up with no issues, helped me thru the initial LG (voluminous) setup, and took my older TV out with no problems. He was also very friendly and polite. I recommend the service.

The agents installed my tv and were very professional. They made sure that everything was hooked up properly.

We purchased 65 inch Sony tv at Best Buy. They delivered the TV and it was installed. It cost to install the tv but we are glad that we had it done. We are very happy with the tv. We get many extra programs that we like. We are enjoying what we purchased.

The agents installed the tv and connected everything correctly and quickly, also explained everything patiently (two 80+ years olds)

Very professional, neat , clean and very knowledgeable. Which is just what we needed.

The Geek Squad delivered and set up my new Samsung QLED TV quickly and programed my cable remote with all the information needed to control every feature of my TV into one remote. The Geek Squad techs were very cordial and knowledgeable and answered all are question and removed all packing materials.

The Geek Squad set up the new TV, connected all the peripherals, and demonstrated how it worked. I needed additional support with the remote and the DVR, which was promptly and thoroughly provided.