Customer Ratings & Reviews

Your Geek Squad, it was very professional. It came on time, which is always a plus I watched them set everything up. They answered my questions and I was surprised the 2 of them came from 2 different stores, but yeah, they work together like a team. Like they had been together before Awesome. Also I was impressed with the product that I haven't brought I wasn't aware. That Sony was still out there. A name that I've been familiar with for over 60 years. So thank you very much for everything. Why am I add the leaf of California and even my aged uncle. I bought the same TV 2 weeks after I bought mine and a Geek Squad. It was just as proficient here on the West Coast.

I would give the guys a 10 out of 10 for the delivery. I couldn't put the 65 TV in my car vertically and also couldn't remove my old TV. So I used the Geek Squad. The TV arrived stored vertically and they were extremely careful in the whole process of putting it on the stand. They were great. Once we turned on TV and it came up ok that was all that I needed and they took off. I would say it was frustrating not being able to get an answer before delivery that the TV would be transported vertically, and I called TotalTech to try to find out before delivery date.

They showed up as scheduled, they were very quick, they were very knowledgeable and completed everything in a timely manner. They were friendly and respectful of my home. They provided excellent service. Great service from them was much appreciated.

My guy that installed my TV was so nice and he showed me how to work my TV. That's important. I am very happy and satisfied. Thank you.

Yet another great experience with Geek Squad. They moved my former Living Room TV to my bedroom, set up my new TV in the LR, and connected everything. I’ve always appreciated the knowledge and efficiency these guys have that my 77 year old brain doesn’t.

This is a great set, notable for the picture and the degree of control inherent in the easy to use remote. The only minor snag in the remote is the too close spacing of the L. R. up. down. circular control, to the enter button.

Geek Squad service was excellent. They bring in the TV, unbox it, set it up, connected all of my electronics, and program it. I used to handle this myself, but the TVs are too large now. They moved my older TV to a new location in the house and removed the huge box. They were friendly and answered all of my questions. Definitely worth the price of the service.

Knowledgeable, professional, good advice, nice to work with - very thorough, good clean-up. Best Buy is lucky to have this guy.

I got 3 large TV's all at the same time. Both guys who brought the TV's and did the installation were very professional. They carried carefully, opened delicately and set them up successfully. It was definitely a good experience.

Reliable communication prior to and day of installation. Respectful of property. Quick and efficient set up. Explained how to use various functions on TV and remote.

This was my 2nd time using Geek Squad to install TV/SoundBar/wireless router. Once again they did an outstanding job. Neat. Pleasant. Everything was up and running when they left.

The Geek Squad set up my new TV. They arrived on time and and were finished quickly without rushing. They were very competent and answered all my questions. They even gave me a phone number so I could call them if I had any problems. Since everything worked well, I did not need to call. The service was so great that I decided to purchase the full coverage for all my future purchases.

ken was a great installer and instructor in learning to use tv. had great teaching ability so i could use new tv and remote. Very understanding in our needs. Thank You Ken

The installer was great. He went above and beyond duty. He made sure I understood how everything works and how to operate it. I recommend him very highly. Plus, he was a nice guy and deserves a pat on the back and a bonus.

Your technicians were on time, pleasant and professional and knew what they were doing. They had my whole set up complete in a minimal amount of time and answered any and all questions myself and wife had. They cleaned up and left my house just the way it was when they came. We are very happy with the service we received.

My 32 inch tv is great for a home office. I did not want a big tv. I had the geek squad pick up my old heavy television because I am not strong enough to take it down the steps myself. They are able to recycle your old tv and bring you a new one. It was pricey but I only signed up because all the older guys I know have back issues and are not able to lift. Assembly comes with the delivery so I just got them to hook up everything. In the future I will probably put my tvs together. Goodwill would not take my tv because it was not running. If you need someone to lift up your old box tv they will be able to help get you set up!

Anthony was W*O*N*D*E*R*F*U*L. He did all that we asked and was able to talk with us and answer every question using clear "non-geek" language. He never made us feel that our questions were silly. He called ahead, came on time and persevered despite our local power company unexpectedly interrupting service for a short time. Anthony was very respectful of our home (including new very light-colored carpeting). I would LOVE to be able to ask for Anthony every time we need Geek Squad assistance.

Excellent service and great job! The service rep was wonderful and knowledgeable. She was fantastic!! Thank you!!

I'm not a savvy techy so help with any set-up is mandatory for me. The techs came out and effortlessly set up my TV and Blue-ray, easily set-up the universal remote and walked me through the features. I appreciated this very much.

Excellent service from the Geek Squad. Very professinal. TV set up was very educational and adjusted to our preferences. The best set up service I have ever experienced!