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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 18,760 reviews
  • Rated 5 out of 5 stars

    Install of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents setup the TV on the TV stand, setup the TV functions and provided us with information regarding the technology of the TV. They were quick and asked if we wanted to keep the TV box or have them remove it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tech suggested that i purchase a Universal Remote

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech suggested that i purchase a universal remote control, He said he would pick it up and call me to return to program it, and finish with set up. Never called and never returned, I just looked an it indicates service was completed. So over all, Tech did a good job, but could not set up Sony Remote to load channels from Cox Box, he said it would not work because cox digital box works on radio frequencies .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad technician quickly installed my Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast installation and connection to my fiber optic internet. Technician demonstration some basic operation using the accompanying Smart Remote. But I recommend purchasing Samsung Standard Remote for easier navigation to local TV channels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    top notch service man

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike did a wondeerful job -- took time to explain how to work tv. Believe it or not - this is our 1st smart TV had a tight spor to place the tv - several tries to get it where it needed to be -- Mike got it done -- THANK YOU MIKE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    N/A

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians who set everything up were friendly and professional. They took the time to walk me through everything and made sure I understood it. I am completely satisfied with the services they performed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the extra money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was well worth spending the extra money to have it set up. It would have taken me hours to get it connected to Fios and discover all the features on the new TV. The two technicians were fast, efficient and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a wonderful job with installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 50”TV was delivered and set up correctly. I have no problems at all. Thank you,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of my TV went very well. The installer was very helpful and very knowledgeable about my new TV and its many features. Again, excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless set-up by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and set-up by Geek Squad was flawless. The whole set-up (table top) took about an hour, and this included the Geek technician sync'ing the new TV with my Comcast equipment, and walking me through the TV's many features and functions at a fairly detailed level. Also, he removed my old TV and all the box debris. Great job, Geek!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad provides great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeremy from the Geek Squad was great! He and his partner arrived on time and quickly set up our new TV and sound bar. He explained how to do everything and helped complete the smart tv set up with us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend my TV installer. He did a great job hanging my TV on the wall and all wires are hidden. The installation was the only good part of this TV buying process. The best buy store did not give the necessary parts needed, to my installation guy. He had to leave without installing my TV because of not having the parts. I had to wait 7 more days before I could get the TV installed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were knowledgeable, efficient, timely, professional, and super pleasant!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very courteous and efficient. A pleasure to do business with. Dealing with the transportation and setup of a large TV is not easy, and this service is well worth the price. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek SQUAD was quick and very helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works great after the SQUAD set up the TV, DVD PLAYER and my NEW HEADPHONES.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    5 ***** star review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were fantastic. Friendly, professional, knowledgeable. Set up all components and tested. Found a glitch on screen display and ordered a replacement immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two agents came to the house. They were helpful and efficient. They unpacked and set up my new TV. They took away the old one and the packaging for the new one. They were pleasant. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    YEAH GEEK SQUAD!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. They were friendly, efficient, explained how everything worked, made sure all my supplemental things were hooked up & working. Great team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    70" Vizio TV done in minutes by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Geek Squad install my Vizio 70" 4K Smart TV and I'm glad I did. I didn't want to do it myself and chance doing it wrong. Geek Squad had it completed in minutes and did it right the 1st time. They instructed me on how to use the remote and the various settings. They were also on time and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians who came to install the television were very professional and respectful of me and my home. He was patient explaining how to access the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agent efficiently got my TV set up and running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the functions on the TV . He was evidently efficient and competent; communicated respectfully and took the time to carefully explain the operation of the remote, etc. I truly appreciate the quality of service.

    I would recommend this to a friend
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