Customer Ratings & Reviews

The agents did a wonderful job of mounting the TV. They were very pleasant and informative and also helped with connecting our Spectrum account with its premium services;

Very professional and knowledgeable. Took the time to demonstrate what they did and how to use the remote more efficiently.

Geek squad were very professional on phone& in person.instslled efficiently. Knowledgeable& patiently explained all functions& features. Explained remote operation.

I had an oldy but a goody TV set that was obviously going downhill for awhile. I was not looking forward to switching to a smart TV that is connected to the internet and would need to be set up in my network. The Geek squad did all this for me and the fellow walked me through how to work the internet connection. I am not a pro yet switching from roku to regular TV, but I am learning slowly all the advantages of being up to date with the times. Picture is very clear and I find myself taking advantage of the movie selections to watch them on the big screen rather than my computer monitor. Could not have been easier thanks to the help of professsionals(not that they were needed). Well worth the extra setup charge in my mind to make sure the connections were done properly.

The Geek Squad staff brought a replacement tv to switch out the one I just purchased that had lots of issues with it. I had not purchased a television in over a decade so I was doubting myself wondering if I was doing something wrong in the original television but they confirmed my beliefs and assured me something was wrong with the original tv. They set up my tv and soundbar assisting me to set up the streaming apps I use. They were very courteous and sanitary with the Covid in the world we all dealing with. They answered questions I had and I appreciated their kindness and assistance greatly.

The Geek Squad representatives were very professional and knowledgeable. Hooked up all the devices and had them working perfectly. I might have been able to do it, but not with the efficiency of these technicians. Highly recommend.

The techs were efficient and set up our tv quickly. Answered all our questions completely. Very pleasant and professional.

The Geek squad was very knowledgeable and professional. They installed and set-up my new TV quickly and efficiently. They also explained the basic operations in a clear and non-technical language for me.

I've used Geek Squad service many times and they always do an excellent job. They are knowledgable of the products they install and always make me feel comfortable using the product before they leave. They were careful to bring my new television in and made sure they didn't knick my furniture. They disposed of all the packing materials and set up the television in the location I wanted.

I've installed plenty of electronics in my day but it is worth the money to have a high end device such as the 65" Sony Bravia 4k set up by the Geek squad. The tech unloaded the TV with no trouble and it was evident he knew exactly what to do as far as unpacking and assembly. Moreover, rather than read the manual to proceed through the setup, he quickly went to the on-screen prompts and both executed the commands as well as explained what he was doing and what each choice would mean. Outside of a few streaming issues we've had when the cable went out due to bad weather we've had no problems. When it did go out, because we stepped through the setup at the time of installation, I had no problem re-connecting.

This was an LG 82” TV - It is very large and about 100 pounds. They delivered it, unboxed it, put the legs on, and connected it as I wished. I also pad to have them move the old TV to the garage. The installer then set up the TV, programmed it and went over with me the operation of the TV. They wore masks (as did my wife and I) and hauled away the box and packing materials. Especially given the size of this TV I felt that the installation service was well worth it. The installers were very polite and professional. The main Geek Squad guy was very knowledgeable and pleasant. I would certainly use this service again!

The installer setup the TV, DVD player and Soundbar and connected them to network and set top box. He was very thorough and made sure everything was working. He was also very helpful and instructed us on how to use the system.

Having Geek Squad set up our new smart TV was the smartest thing we could do. Having the tech here enabled the TV to be set up in a fraction of the time. He demonstrated how the TV functions, especially since we are not gamers and do not have streaming services. He set it up to default to our Spectrum service and even took all of the packaging back with him. Very appreciative for this service.

LG TV picture has crisp edges (no diffuse effects at edges) and vibrant deep colors especially the blacks. The 4k provides beautiful detail where can see clearly individual fallen leaves, for example. Yes, watch good many PBS Nature & Nova presentations where important to see detail and color variations of the flora, fauna, funga, geology, astronomy and other science studies.

Great service! Knew what they doing! Professionally installed TV quickly without any problems. Very pleased!

Chris and Jules did an excellent job setting up my 43" SAMSUNG 4K TV. Also they set up my BLU-RAY DVD player, and VCR. And they showed me how to add streaming networks to my tv. Also explained to me how the remote does not need batteries. They were great because this is my first smart tv that I have purchased from BESTBUY. Also they cleaned up all the trash after the installation of my SAMSUNG 43" 4K smart Tizen tv. The service was well worth the money.

I recently bought a new Smart TV and Blu Ray player. It was recommended that I get the TV Connect and Setup package with it to have Best Buy Geek Squad to install and set it up with all my peripherals. The two guys that came with the TV and performed the setup and connect were OUTSTANDING. They did a fantastic job on the physical setup/cabling/connections. But they did way more than this. They performed the entire software setup on the unit and demonstrated all the features. They took time to educate me fully all along the way as they worked so when they left I was comfortable with utilization of the unit. This is one service that is worth the money or sometimes you will find that the setup package is included in the price of the TV as a sale add on.

Geek Squad associates did an excellent job mounting my Sony TV on the provided Sanus stand. They also wired it into my existing home theater audio equipment and set everything up. It was a thoroughly professional job and I am very pleased.

I purchased my 65” Sony Smart TV at Best Buy as they offered delivery and set-up with purchase. Upon making my purchase I was informed that since I had a Geek Squad membership, the delivery would be free. They arrived on time, and were done setting up my TV in about 15 minutes. Since I am older, I asked the girl to walk me through navigating the remote which she kindly did. She also offered her number for me to call with any questions or concerns. I called the next day, and she promptly answered and handled my problem in seconds! Highly recommend Geek Squad!

The Geek Squad agents were very knowledgeable and got our new TV set up properly and showed us how to use the features.