Customer Ratings & Reviews

Representative was polite and helpful. I thought I measured correctly before purchasing, but when it came out of the box and he had put legs on it I said "I don't think that is going to fit. He looked and agreed,but never hesitated, he said "no problem" we will do a wall mount. He was so sweet about the whole thing, he never got ruffled about it. Just fixed the problem and looked happy about it. I wish he could come fix my computer. But he only does televisions.

New tv has great sound and picture qualty. Controls are easy to set up and use. Having a smart tv really does make streaming and watching cable programs easy

TV placed on stand and connected. Antonio and Evan took their time and answered all of my questions, explained everything so I could understand about the smart TV and control and gave me time to write some of t down. They did not rush me, make me feel stupid or anything negative. Both were delightful young men, patient and friendly! I have a friend that will be buying a new TV and using the Geek Squad to have hers mounted on wall.

These guys were very knowledgeable and went out of the way to make sure I was happy and knew how to operate my tv.

The Geek Squad members were great. They were very knowledgeable, accomplished the task with no issues and were very helpful in giving some instructions on the operation.

My new Samsung has such a picture it feels like I'm on location of what I'm watching. Its easy to use and set up was made for someone like me who is computer challenged. I no longer need to call on the six year old next door to undo whatever it was I did to mess up my other electronics.

The Geek Squad did an awesome job setting up the sound system, 4K Blue ray player and Harmony remote system. They were very courteous, professional and on time. We were really pleased that they had shoe covers to cover their shoes to protect our light colored carpeting. The weather wasn’t great the day they came.

When Best Buy arrived, he helped dismantle our old system and then installed the new tv and speaker. Everything was installed quickly and we are enjoying our new system.

The team that showed up to install my TV and sound system were excellent. They were very knowledgeable and were done quickly. They made sure everything worked and explained it all to me. Great work!

The team installed and set up new TV. They made sure to show me how to use it and they removed old Tv.

The person you sent was very nice and was able to set this up in no time. He took the time to make sure I had all the channels, and that the sound was good for me. I have hearing issues.

Frank and his partner from the Frederick, MD store were excellent. I had problems with the first TV I ordered - it never showed up and I couldn't get any confirmation about the status of the order from the Best Buy call center - even after repeated calls. Ended up cancelling that order, and placed an order for a newer model. Frank understood my frustration with the initial order, was apologetic for the way it was handled (or mishandled) - got the 2nd order delivered, set up, and made sure everything was functioning well. He then took the extra step to advocate for me with the store manger and got a reduction on the purchase price as a compensation for the mishandling on my initial order. This was above and beyond my expectation. Thanks Frank!! Much appreciated.

I couldn't be any more satisfied with the Geek Squad service that was completed on December 16th. The two men brought my new replacement Insignia TV (which I love) up to the second floor and while one of the men took the TV that wasn't being replaced to their van the other man did a masterful and professional job of setting up my new TV and he didn't leave until he had taught me in detail how to go about using my new one. This was not my first time having the Geek Squad set up a new TV for me and each time I can honestly say that I have been very happy with both the results of their efforts and of course both TVs. I highly recommend the Geek Squad out of Best Buy for your product requirements and for their great work.

The young man who delivered and set up our tv was very courteous, efficient and got us up and going in about an hour. He cleaned up after himself. We were very pleased with the whole process.

We were very pleased with the Geek Squad fellows that installed our Samsung tv. They gave us notice when they would arrive and completed the installation quickly.

They mounted the tv on the wall and made sure everything was hooked up correctly except the internet, they couldn't get our Smart TV connected to the internet. I had to have an IT guy come out to get the TV to connect to the internet. Also they stood on the hearth to reach above the mantel and when they stepped on the edge part of our stone work came off, we have to hire a masonry to put the stone work back into place. My recommendation is to make sure they use a ladder.

My installer did an excellent job setting up my new tv. He was polite, knowledgeable & helpful. I definitely recommend Best Buy and the Geek Squad.

An hour prior to their arrival, they telephoned me with the approximate arrival time. They quick unpacked it; placed it on the Tv Stand; and tested it. I had my Comcast information available so it did not take long. The Tv was operating and he asked if I had any questions for him? I said no. They did a good and quick job! At the conclusion, I asked for the Operating Manual. The leader informed me that the Tv had none and i should use the installed one. He then proceed to show me how to enter the Setting menu and select the manual. After he left, I did do it and reviewed the installed manual.

I am trying to submit a review for the delivery and installation of my two large appliances. Store manager, Brent, went above and beyond to make sure my delivery and installation went perfectly smoothly—and it did, thanks to his involvement! The first attempt was a failure due to the delivery folks who refused to do the job (too busy?!). I went back to the store and chatted with Brent and he exceeded my expectations! Thank you.

Delivery and set-up exceeded my expectations! The guys who brought the television to my house were really helpful and did an excellent job.