Customer Ratings & Reviews

Outstanding Service. First TV arrived damaged (not the fault of the delivery/setup guys-the exterior box showed no signs of damage or abuse). They promptly delivered a replacement and comped delivery and setup (on my entertainment center) and set it up to work with all my peripheral devices. Took time to explain features and answer my questions. Friendly service, quick work, very knowledgeable - a great experience. So happy I opted for setup by Best Buy

The Geek Squad experts setup our new 82 inch Samsung TV quicky and then reprogrammed our three existing controllers to work using just one! What a convenient time saving inprovement to our home theater system.

Staff arrived at exact time. Very friendly and courteous showed us features of tv and set it up perfectly. Could not be happier with what they did. Made sure we were all set before they left. Thank you geek squad for outstanding service.

The installation team arrived promptly on the scheduled day and they cleaned up everything and set up my tv and surround sound system. Great communication though the process.

the guys were respectful they were good at their job very thorough cleaned up afterwards showed us how the new controller worked and were very patient

Geek squad set up my 65’ TV and surround sound bar made the living room look like a movie theater: they did excellent job with remote control all in one including our DVR player.

These guys were GREAT(Ed and Zac) knew their stuff and had everything set up in 30-40 minutes. Went though everything with us so we understood how everything worked. Even moved our old TV where we wanted it

The service man was courteous and cleaned up when finished.

I’m so happy I let the Geek Squad set up my TV, set top box, DVR. They were fast and efficient. I wish we had spent a bit more time going over features.

Tom and Jim were great on delivering and installing our new 65" tv. They were very professional and courteous and knowledgeable on showing us how the tv worked. The picture is fabulous and true to color.

The Geek Squad service was timely and efficient. But for the 15 minutes that they were here, the $199.00 price tag was really too high.

My Lg 60" tv arrived on time, it was connected and setup easily. They were professional and friendly and very knowledgeable. I am very pleased with Best Buys and our TV purchase, have purchased the extended service for no worries.

the thing is, we couldn't set up the tv because the tv wouldn't connect to the internet and Spencer (who you sent here) said the tv needs a part replaced. He was so helpful and then he set up another tv with a new Roku device.

We're older and retired and wanted the Geek Squad to deliver, unpack and set up our new tv and sound bar. They were here on time, very professional and knowledgeable. They had our entire system set up and explained quickly so all we had to do was "click the on button"! They were super!!

The techs were very professional and answered all of my questions.

the agents hooked up tv set up all options, answered all questioins, ,very courteous,knowledgable friendly

Everything went great. New Tv unboxed and up and running. Installation of You Tube and FRNDLy apps for streaming was great.

Although I was a bit skeptical about Total Tech and the offer to deliver and set up my TV, I was pleasantly surprised. The process was simple. The schedule had a huge window but that started to narrow down the night before. The guys called and offered to come early after an earlier appointment was cancelled. They arrived as expected, were vary professional and helpful. They worked quickly and knowledgeably. They let me know what they were doing and showed me how to use the remote. It turned out to be great service.

he knew the tv very well. set it up and showed me how to use it.he has very thorough and did an excellent job.

In house sales associate was knowledgeable…and efficient and your delivery and installation person was just as great. Delivery, installation, and removal of old eqpt went great Both situations were quick and went without a problem….and a great but on my TV also!