Customer Ratings & Reviews

If we could give our Geek Squad tech 10 stars, we would. Knowledgable, personable, efficient, effective, thorough, considerate, and a great teacher. After spending the time necessary to simplify the sound system that was a mess, Hans walked us through the operation with our new remote, new tv and new DVD player. His answers to our questions were clear, and he made sure we had contact information for future questions. Simply outstanding. Exceeded our expectations in every possible way. Bravo!!!!

I had two televisions activated at about the same time at two different residences. The first one went well with an experienced and very capable individual performing the tabletop install and remote sync flawlessly. The 2nd was a tabletop model installed by a somewhat experienced individual who did not complete soundbar synchronization. Another family member was present to supervise the install. Luckily, I had barely enough acumen upon my return to synch the soundbar. Don’t know why the Geek Squad guy told my family member to use a 2nd remote!?!?

The young man who delivered and set up our tv was very courteous, efficient and got us up and going in about an hour. He cleaned up after himself. We were very pleased with the whole process.

The Geek Squad installers were excellent! They set our tv up and showed us how to operate it!! They were very knowledgeable and helpful!

The Geek Squad technician did a wonderful job installing my TV and sound bar, and removing the old TV. He showed me all the controls on the remote and helped me to set up the apps that I use the most. Neat and careful service. One note: It took several weeks and many phone calls to have these items delivered and set up. Both at my local Best Buy and online, we were told there were no appointments available on the calendar through July, 4 months later. I was very lucky that I finally got a call and had a great Geek!

The technicians arrived on time. They connected my tv and set it up with all connections in about 30 minutes. They were very professional, and knowledgeable. They asked me if I had questions which they answered. Would recommend if you need this service. I am a senior citizen, and the service was beneficial for me.

Very nice smart tv. Great picture. Easy to maneuver thru features. Quick and easy set up by the Geek Squad. They walked me through all the features.

I am pleased with my purchase. The picture quality is great, and it was installed very well by Steven Kimak. I would recommend this Samsung TV.

The Geek Squad were very professional and provided the TV set up with great service

The two delivery and setup people who delivered the TV were amazing. They called ahead of time to let me know the estimated time. Carried the new TV up to the second floor, put it into place, made sure all of the wires were bundled nicely and put away. They walked through the initial setup and validated some settings with me before changing. Both were very knowledgeable about the product and making the setup look good.

The person you sent was very nice and was able to set this up in no time. He took the time to make sure I had all the channels, and that the sound was good for me. I have hearing issues.

Tv Connect by Geek Squad was excellent, the installer was very knowledgeable and set up all necessary passwords and setting on my new TV.

The w workers were extremely efficient as well knowleable and very informative to help us grasp any new info that we needed. There was no hesitation about what or how to perform their job and they acted “like our kids”…helping us understand the process of usuing the new tv..remote and channels! GREAT JOB!

the agent set up my new TV. showed me how to use it. He was very friendly & professional and was patient with me answering all my questions.

The tech was very professional. Took the time to explain how the tv worked. Set up the Roku device also.

Geek Squad was very thorough in completing my new Sony TV set up. They removed my old TV. They unpacked my new TV. I went down the complete check list and they did everything that was on the list. They answered my questions politely and listened to my concerns. They cleaned up and removed all the boxes and packing material. They set up my remote control and made sure I could view my programing. They really came through for me. They did it right.

Bobby Rodriguez and his teammate did a great job installing my new TV. They hooked it up and made sure I knew how to operate it. When he asked me if they could help with anything else, I asked him to hook up the old TV in another room. They were happy to do it and, as it turns out, I would not have been able to do it myself because I did not have the correct cable to connect it to my DirecTv. Thank you so much!

Geek squad was great. They installers were professional, made me feel at ease. They completely setup the TV by going into the menus and choosing the best picture quality based on my answers to their questions. I really appreciate Geek Squad because I prob wouldn't have gotten the quality of picture on my own.

These 2 young men were fantastic. They both were obviously very knowledgeable and very patient explaining everything to us. I have had Geek Squad service before and this most recent service was very much typical excellent service. I would highly recommend these 2 young men - although their names escape me, they were memorable- very professional, kind, and mature!

The Geek Squad delivered, unpacked, and hooked up my TV with great care and professionalism. They patiently answered my questions and explained how to use the remote control.