Customer Ratings & Reviews

This is a quality The picture is clear and the sound is great. The remote work like a dream and the instructs can

My TV was installed correctly and works fine. The tehnican was friendly.

the agents listened to us to see what we needed and they did what was needed. The next thing was to explain how everything worked. They spent some time with us explaining everything. We would recommend these agent very highly. That covers it and I hope this makes 50 words for you.

Absolutely awesome service from Geek Squad, or Total Tech, from Best Buy. Time to the install was reasonable after I bought the TV in the store. They showed up at the beginning of their time window with text notices of their progress. Moved a TV for me so this one could go where needed. Took away another TV as part of Total Tech too. Install was flawless and fast enough to not take up the whole day but thorough enough to get the TV going well. Sent two men for a 65" TV and the lead man knew everything you could want in a service tech. Informative, helpful and effective. I have 4 TVs with Roku, a device I am not a fan of, but the tech made this one work a little bit better for me to the extent he could. Cleaned up everything. Follow the prep things they ask of you in their texts before they show up. They will appreciate it and it makes everything go that much better. Second time I've used Total Tech for a TV install this year and both were stellar. I have Total Tech from 3/23 and I understand they changed it summer 2023 and some of the things I have now are no longer free. That's a shame as this service was well worth paying for. I would have to look at what was lost to see if I will sign up again, but what I have and paid and received was a value.

Excellent! The guys were knowledgeable, patient, friendly and professional! Can’t think of a thing they could have done better. Well done!

Normally I'd just setup a TV myself, but thanks to TotalTech, setup and delivery were included. I bought an open box TV and not all the right screws were available. The techs spent a good amount of time making sure they could get everything setup properly and safely with what was available and even looked for additional screws that they had in their van. They answered any questions I had, made sure everything looked good and worked properly and cleaned up nicely after themselves.

I had to buy a new TV shortly after the pandemic quarantining began, and, as I would not be able to have my dad come set this one up for me, I knew I’d have to pay for the first time to have the Geek Squad do it for me. Needless to say, I was nervous, but after reading about the steps they woul take to protect my health, I felt better about it. The young man arrived to do the setup wearing a mask and gloves, as promised. He was very quick, yet thorough, and very friendly, as well, making sure I understood how the TV worked and answering any questions I had before h left. I would highly recommend the Geek Squad setup to anyone concerned about how to get their electronics installed during this pandemic.

Great job on the tv installation they took great care of my walls wiring was excellent as well

The squad set the TV up and connected it to direct TV. Before they left they had paired the remote and made sure I understood all the functions. Great guys, friendly and professional

The Geek Squad installers were very professional and courteous while installing the TV. Also, they were good at explaining the process of operating the TV in simple terms after installation.

Reliable communication prior to and day of installation. Respectful of property. Quick and efficient set up. Explained how to use various functions on TV and remote.

Everything I could have asked for in the installation was represented in the service I received: the technician was knowledgeable, efficient, timely, and very pleasant to work with.

The installation team installed my new smart TV and taught me how to use the TV remote in conjunction with my cable remote.

The agents were on time. They unpacked our TV and quickly disposed of the garbage. They set everything up and made sure everything was working correctly.

Very professional and likeable. Went the extra mile to put everything where I wanted it. Would recommend.

My guys did a great job. It barely fit into my basement and these guys went above and beyond. Doing a "test run" we found that I had to make more accommodations by removing the handrail for my stairs. They learned which way the TV had to be angled to clear the stairwell and the guy on the bottom had to controls over 160 lbs. of TV. 100" TV into a basement. Great job Best Buy!

Geek Squad notified me 15 minutes before arrival. Staff was knowledgeable, efficient, and courteous. Everything was connected correctly and quickly. Well worth the money for this service. Would highly recommend.

The team that delivered and setup my new Samsung TV were great. They unboxed, setup, programmed the TV and linked my Samsung soundbar. Answered all my questions and removed all packaging materials. It was great. Would highly recommend using the install service over trying do it yourself.

The Geek Squad representative showed up on time, was very knowledgeable but explained everything in an understandable way, quickly set the tV up and ensured that my wife and I knew how to operate it and get the most out of it.

Our Geek explained everything about our tv to us. And he demonstrated most things too. We are loving our new tv.