Customer Ratings & Reviews

The Geek Squad team handled the installation with great explanation and ease. They answered our questions patiently and thoroughly. Special shout-out to Trevor Allen, Home Theater Agent

The technician was thoroughly familiar with the operation of this TV and set my preferences quickly and made adjustments to color to provide a vibrant & realistic picture. The technician set up needed apps and connected my peripherals (sound bar, cable box, Xbox and DVD player). Service was excellent, professional and courteous.

Agent attached stand, helped me move my TV table to set it on, attached all of my devices - especially the ARC for my new Onkyo AVR receiver, taught me to use it and even fine tuned my Onkyo setup. He also checked my comcast cable box signal strength.

The Geek Squad tech set up my tv and walked me through the tv features and using the remote. He patiently answered all my questions and was spot on with his assessment of a streaming issue that I had been having. A very good experience.

The individual who installed my 65' TV did an excellent job. He connected my external sound bar and my DVR to the TV. He also transferred the remote to my Xfinite remote. The brightness/picture quality was set to standard for better durability. He was polite and helpful.

Anthony delivered and set up my new TV and took the big old non-working one away. He connected the new one to everything and showed me how to use it. He also set up my new Roku at later appointment and showed me how to use it. I'm very pleased with the service. Everything is working perfectly and I am enjoying my new setup. Anthony is very knowledgeable and professional.

I connected my Google HiSense to my WiFi. When I streamed from the Internet the picture was clear. Then I returned the TV to DirecTV. The box won’t go away no matter what setting I try. It does not appear at all when I return to the Internet. The info is telling me that the channel is Frames Per Second 60 Hertz which is fine but it doesn’t disappear. I called Geek Squad and they blame DirecTV. But the DirecTV person plugged in their little TV. There was no box.

The Squad arrived as planned. They took extra effort to avoid damage the surroundings. Unboxed the product, set it up and confirmed everything was in working order. Prior to leaving they asked if i had any questions and finally on there way out, removed all the packaging material.

We had a 3rd party contractor set up our 55” Samsung TV instead of the Geek Squad. We had no prior knowledge that it wouldn’t be the Geek Squad. Still, he did a good job in bringing in the tv , setting it up and showing me and the wife on the controls and remotes. The only negative was he wanted to log us in to our internet. We were uncomfortable with him doing that. We did it ourselves but he still wanted to watch us put in our router password. After he left, we changed our router password. Can’t be too careful.

There are not enough stars to give the two who did my delivery and install. Greg and his partner went above and beyond my expectations and did not leave until I was comfortable with my new equipment. If only Comcast didn’t send the wrong 4K item (wireless, not a 4K DVR) things would ha be been absolutely perfect. NOT a Geek Squad issue.

They brought the tv when they said they would. Very polite and complete gentleman. Set the tv where I wanted. Took time to show me how everything worked. They also made sure I understood each and every thing about the tv

The techs showed up on time, they were careful and courteous in our house and during the set up of our new tv. When completed they hides us through the personalization process and provided us with valuable visual aids to be certain we would get full access to all the features of the tv after they had left.

The young man who installed our TV, not only brought it by himself, carried it into the house, and assemblied, it with an efficient manner, competent, and very kind. That makes a big difference, in our opinion, of someone who comes into our home, and knows what he is doing. He was so welcoming and kind, enjoying what he was doing, and let us know he had never ever put this tv together, before. Reading the instruction booklet and putting it together with speed and care. Making sure his work area was clean and tidy. He told us, every step he made. . .and assured us, we would be experts by the time he left. Giving us confidence to be able to work this tv, which was different from other's we have had. Mostly giving us a pep talk and not talking down to us, but encouraging us, on every segment of the installation and operation of the TV. Even the speakers in the TV, are so much better than our other TV's. Randy and I were so impressed with this young man, his kindness and knowledge on this tv. That sure help, when you are unsure or out of your league on working tech items. Thank you for sending this young man. Not a Best Buy Associate, but an independent contractor. . . .that was beyond helpful, caring and nice. Sincerely, Randell G. and Gayle Cook ( don't remember his name. . .but I filled out a review and listed his name before and you should have his name in your records and the company he is employed with.)

The agent set up my TV and remote, explained how to use both.

Love the t.v., excellent picture. I have it paired with a klipsch cinema 600 sound bar and 10 inch sub. I had geek squad set up and pair with the internet, cable and other devices. It was easy for them and has worked flawlessly since. My wife and I are amazed every night at the upscaling picture quality. I do enjoy hockey and the motion rate has removed any puck blur we had with our old t.v. Very happy with the purchase.

The guys were running behind, but called to let me know how much delay to expect. They came within their estimated delay. Both techs wore masks per the Covid-19 restrictions. They moved the current TV downstairs. Both were efficient, professional, and answered all my questions. They removed all the packaging, assembled the stand, hooked up the cables, and quickly went through all the startup menus. The TV is working great!

Tech set up my TV and removed my old set. He took the time to hook up both my outdoor antenna and then the Mohu antenna for comparison. We decided the outdoor antenna brought in all the channels the Mohu did without having to run a long cord across the room. He placed the Mohu back in the box and said I could return it. My old set was heavy, but the tech took it for recycling. I appreciated his expertise and leaving his business card should I have questions.

Tech came on time. Very skilled. Since I am not able to move the old TV out and set in the new one it was worth the money. The $60 charge to ug in the DVD player was excessive.

Used Geek Squad for installation and setup. Installer on time, knowledgeable, friendly and install complete with no problems.

These guys were great. They were professional, personable and efficient. They had me set up and running in no time with helpful instructions as to the functionality of my new TV and helpful hints. Well worth the price to have everything taken care of for me. They were patient with me and my numerous questions as well and even told me what I needed to connect some older equipment to work with my new TV. Thank you for this service and the friendly members of your Geek Squad!