Customer Ratings & Reviews

Exemplary tech service. Attention to detail. Friendly, knowledgable, and setup to end was very quick. Explained how to operate remote, showed how to access different features of the TV. Removed all debris, boxes, wrapping...etc. Absolutely recommend!

The two delivery and setup people who delivered the TV were amazing. They called ahead of time to let me know the estimated time. Carried the new TV up to the second floor, put it into place, made sure all of the wires were bundled nicely and put away. They walked through the initial setup and validated some settings with me before changing. Both were very knowledgeable about the product and making the setup look good.

2 gentlemen set up my new tv and did an excellent job. Ty went through the controls and options very thoroughly and reassured me I could call him anytime if I had further questions, (fortunately I haven’t but it’s nice knowing I could). He’s a real asset to your company, I’d make sure he’s happy if I was his boss!

The technicians who came out were wonderful, we actually had 3 appointments. First one was just the delivery as Best Buy online didn't specifically ask us about mounting before setting up the appointment, even though mounting was included in the Totaltech purchase. Second, this was our fault we didn't buy the correct mount. Third times a charm and they mounted the TV in record time.

Very pleasant and well informed. The installer spent extra time explaining how everything worked. I was very pleased!

Agent called and confirmed the time they were coming .Brought the ty and assembled it here. Placed it on my cabinet and connected everything up. Programmed my Dish remote to operate the new tv. Carried the old tv out and put it in back of my suv. They were very professional and polite!

Chris was excellent at setting up and programming my new set. He was thorough at explaining features new to me and made sure I was comfortable using them. There was an issue with my wifi and he problem-solved until he found the solution. He was patient and knowledgeable.

Delivery, installation and set-up was fantastic. Following that, he explained the system and adjusted it to our desires and usage.

Great workThe Geek Squad service at Best Buy offers a comprehensive tech support solution that's both convenient and reliable for customers seeking assistance with their electronic devices. Whether you're dealing with a problematic laptop, a stubborn software issue, or setting up a new home entertainment system, their team of knowledgeable technicians provides prompt, courteous service, ensuring your tech woes are addressed with expertise. While some may find the service pricing on the higher side, the convenience of having a one-stop solution for tech support, combined with the peace of mind that comes with professional assistance, makes Geek Squad a valuable resource for many. Their ability to troubleshoot a wide range of technical issues, both in-store and online, further enhances the customer experience, making Geek Squad a go-to option for those in need of tech support.

As I am not technologically advanced having the geek team come to my home to set up my TV with DVR was easy and quick they answered all my questions they showed me several times how to use the remote control.

The Geek Squad set up my TV and sound bar, plus explained the controller. They even came back later because I had a question. Wonderful customer service!

Jose did fabulous job of fixing my 75 inch Sony tv sound problem. He took a problem that had Dish and others shaking their head. He even fixed a language problem that he had not seen before. It took a lot of ingenuity on his part to fix a Spanish language intrusion problem that had a lot of others shaking their head and saying they didn't know. He took the problem one at a time and got it done. I admired his professionalism and CAN DO attitude. He made every penny spent on GEEK Services seem a hell of an investment

My Samsung TV died went to Best Buy looked at several models. Choose 65 in TCL Smart TV for bright bold color. Excellent price also purchased 5 year warranty. Have it hooked up to Apple TV remote plus sound bar. Picture is great. Price under $500.

The Tech that came out was fantastic, right on time and really personable. He explained everything to me as he was going through the process, made it all very easy to understand. Thrilled with the service.

Sharp picture, lots of apps, easy to set up, not heavy - easy to move around. works well with computer. Best Buy set up was quick and on time.

We love our Samsung TV. Bright colors and very easy to work with the controls.

Professional, courteous, efficient................!!

If you get him you will be so happy he is so knowledgeable fun easy to get along with and hooks your stuff up very fast and suggest ideas that you won't even think of he was great I'm always going to get him

Andy and Josh did an excellent job in setting up our new tv, sound bar and headphones. Very efficient and it was a pleasure to work with them.

Professional, helpful, courteous. Was clear and concise and explaining everything.