Customer Ratings & Reviews

After an unsuccessful installation by a 3rd party installation, the Geek Squad came to listen to my concerns, analyzing the situation and proceeded to properly set up the TV to my requests.

the agent was wonderful, great setup, easy to understand.

It was great having 2 Geek Squad members to bring in and install the television. It literally took both of them to do it. Also, glad that they were able to arrive while still daylight (since the order had noted on it that no neighborhood or home exterior lighting available. They were technically savy also when it came to setting up the operational components of the tv and teaching us how to do all the things that we hope to do with the system. They also coded in our wi-fi with the television. We are very happy customers following this experience.

I am very pleased with the installation of our tv and would not hesitate to recommend this service again

The agent set up my TV and connected my X Box and theater system. He was very nice and professional. The entire set up only took a few minutes.

The installers hooked up the TV with the cable, Roku, and DVD player. They gave a lesson on how use the remotes. They disposed the old TV and cleaned up after installation.

Two Geek Squad persons to install & interconnect every component (5) of a new entertainment center--to a new circuit breaker that will be the only line of defense ever needed to protect from loss again, my entire entertainment center. Efficient, fully coordinated in their work; effective, readily understood in their communication; meticulous in their attention to each component in its own function--and in its integration with the additional components. They concluded with handing me the remote control device--now, quite literally the authentic extension of my choices, allowing me to execute each one with ease and clarity. A perfectly unified operating system is precisely what the two Geeks produced for me.

Everything was done quickly and efficiently. You really cannot ask for more.

The gentleman that came and installed our new tv, dvd, Apple TV was very good and professional. Did everything that needed to be done and made sure we knew how to work everything.

They were here when they said they would be. They were professional, knowledgeable, and efficient. They answered all my questions and gave me a quick tour of the workings of the TV.

The man who delivered and set up the new tv was perfect!! He took the box and was in and out so fast!!

If we could give our Geek Squad tech 10 stars, we would. Knowledgable, personable, efficient, effective, thorough, considerate, and a great teacher. After spending the time necessary to simplify the sound system that was a mess, Hans walked us through the operation with our new remote, new tv and new DVD player. His answers to our questions were clear, and he made sure we had contact information for future questions. Simply outstanding. Exceeded our expectations in every possible way. Bravo!!!!

THE AGENTS WERE PROFESSIONAL, COURTEOUS,CONSIDERATE AND VERY CAPABLE. THEY UNPACKED AND SET-UP MY 77 INCH OLED LG TV AND MY BOSE 900 SOUND BAR. THEY MADE SURE THE EQUIPMENT WAS OPERATING PROPERLY, INSTRUCTED ME IN THE USE OF THE REMOTES AND OTHER DEVICES AND REMOVED ALL PACKAGING IN A VERY EFFICIENT MANNER. IT WAS A FANTASTIC EXPERIENCE. I WILL DEFINITELY USE THE SERVICE AGAIN.

Timely arrival and quick set up. The technician took time to show me how to operate the TV and answered all my questions

No regrets on this purchase. TV has a very sharp picture with true colors. The Geek Squad arrived on time and set my new TV up to work with existing Comcast. Showed me all things related to Roku so when I eventually cut cable out, I’ll know what I’m doing. My “agent” must have been a teacher in a previous life. After he explained everything, he gave me the remote and had me duplicate what he had done. That made a huge difference in my learning. The Tv is perfect and the delivery was perfect. With Best Buy’s price match guarantee, why shop anywhere else.

Very professional in their service. Helpful and knowledgeable.

A few weeks ago Best Buy delivered my new LG C4 TV and installed it for me. The two technicians were very professional and considerate. They left the space nicely cleaned up and made sure everything was working right and on top of the icing of the cake they made sure I knew how to navigate the tv. Oh, and before delivery they informed me about their delivery ETA.

Matthew J. Myrick and Gemel Phillips These two men where excellet at explanning all information about our new TV as well as trouble shotting an issue with our internet connection. These two professionals were able to inform us to contact our internet provider to touble shoot an issue on the providers end. They were very kind as well. Thank you both for a job well done. Sincerely, John and Marie Heim

The agents were on time and respectful of my home. They did a great job of educating me about my purchase.

The two Geek Squad home service agents who helped get our new smart TV up and going couldn't have been more personable, knowledgable and helpful. They listened to our requests and quickly solved installation issues that were Greek to me. I'd call on them again and again.