Customer Ratings & Reviews

Unboxed and set up the tv to my existing system. Adjusted height and also connected to internet and updated software.

The installation team installed my new smart TV and taught me how to use the TV remote in conjunction with my cable remote.

I was impressed by the service. Arrived on time. Very professional without being stuffy. Courteous and friendly. Knew exactly what they were doing and got it done quickly and efficiently. Explained things to me and answered my questions. Left no mess behind.

The Geek Sqad was amazing!! They quickly set up my tv, then took the time to show me how to use the remote control so I could access my Dish network, as well as my streaming services. And they took the trash, including that big cardboard box with them!

The two Geek Squad agents installed my TV quickly and explained everything about it. They even told me my Comcast box was old and that I should take the old box back and get the newer model so my picture would be better. I thought the picture was great and when I got the new box it was even better. It’s too bad Comcast charges so much and then can’t notify you when they have upgrades. Thanks to the Geek Squad my picture is even better than I could have imagined.

The 2 Geek Squad members showed up on time. And it took them probably about a half hour to unpack and set up my tv. It was well worth having them do it. I could have done it but it would have taken me so much more time to do so. Kind of like moving into a new house You can spend all day doing the heavy lifting or you can hire some movers who are experienced and it’s done in a shorter time. All you have to do is sit back and relax for the most part.

Turns out there are many more steps to properly setting up a new TV than just plugging it in. It actually took about 20 minutes to run through all the necessary settings and get things ready to go. The GS agent took us through the entire setup, which we would have found much harder on our own. Their experience in getting things done correctly is essential.

I can't stress strongly enough our gratitude for Ricky Garbrandt and Kat. They set up our new TV, sound bar and Blu-Ray, explaining things along the way. I was more stressed than Ricky when our Wi-Fi didn't operate properly! He stayed at it until everything was completely set up and working. He never made me feel like a fool (I am) and seemed willing to stay as long and necessary even though it was Friday afternoon and he certainly had better things to do! Big fan of the Geek Squad!

The installers were knowledgeable, pleasant and efficient.

The Tech was told to just deliver TV per his work order. I explained to him that it was a delivery and set up. He made time to do the delivery and set up. We had issues with the TV stand that we thought we were going to hang the TV on. He tried everything he could to get it to work. In the end it didn't. But that was not the Tech's fault. He was very nice.

Agent Parsa (from Tukwila) was super nice & very efficient. I cannot remember the other Agent's name (Federal Way)! My apologies, but they were both great! Wore booties, masks, gloves, etc. Sanitized the remotes and took all the trash with them. Luv the TV! The Geek Squad are better at customer service than the Best Buy staff. Interesting....

My Geek Squad Agent was an extremely kind, patient and knowledgeable person!!! Since my technological skills are limited and I have severe arthritis, I greatly appreciated all his help. He answered my questions and resolved all my issues. The Best Buy Geek Squad Team is very lucky to have him representing them.

Enrique installed and set up my new TV. He was great and so patient, explaining how to work the remote and how to get to Netflix, reviewing steps over and over for me until I understood. I was very happy with my Geek Squad installation!

Good job ,prompt knowledgeable courtesy and very professional

Great crew. They assembled the TV on the stand, situated it on my entertainment center, and did all box hookups and remote syncs, efficiently and correctly. Very polite and professional. You can tell when people care about the job, and they did.

If it were not for geek squad and their knowledge and excellent service, I would not buy anything at Best Buy! Best Buy has screwed up every single thing I have ever bought for them but fortunately the geeks were around to make things right. And please do not think that because everything has been messed up I am just not bright enough to do things correctly! I have spoken to many people who have given up on Best Buy for just that reason and we can't all be idiots!

The Geek Squad came over and mounted everything and hooked it all up.

Alex and Bobby did an excellent job by relocating my existing 85” TV to a higher position on my wall. They were both very courteous and friendly. They also installed another TV in a bedroom and took the time to go over all the features. Both Alex and Bobby went above the call of duty, keep up the excellent job.

Agents were careful with setup of new C1 and removal of old 192# tube set. Showed me how to use wireless to take advantage of HBO Max. For our household's needs, tech service was outstanding as to punctuality, set-up, clean-up, and courtesy. Though set could use some fine tuning as to its potential, we understood setup is not a professional calibration. Overall, very pleased.

The service provided by the Geek Squad personnel was amazing. Not only were they able to re-install my OLED tv correctly but they also gave my home theater system a tune up. The technicians were extremely knowledgeable and answered all of my questions and concerns. If you are investing in a high quality tv or sound system, I highly recommend that you utilize the services that the Geek Squad offers.