Customer Ratings & Reviews

it was easy to set the appointment I was updated via text frequently in the says leading up to the appointment The tech showed up wihin the appointment window The installation went very smoothly and all the tech's suggestions were spot on. The products and their operation were clearly demonstrated and the tech made sure I could operate the products I was given contact information in the event I needed follow-up help. All in all, a thoroughly good to excellent experience.

The Geek Squad came over and mounted everything and hooked it all up.

Excellent service by our Geek Squad tech. He delivered it in a timely fashion, maintained social distancing & wiped items as needed. He removed the broken old tv & boxing for the new tv for recycling. He was knowledgeable & efficient - I did miss some items but was able to figure out everything as he had set up the remotes. I was impressed with Geek Squad’s overall service experience & will be looking to use Best Buy in the future for service & install.

The agents mounted it perfect. Rrally have enjoyed it

The two Geek Squad technicians quickly set up my new TV including providing an HDMI cord when it became clear that I did not have one. They also were very generous in showing me how to use the remote and the various functions as this is my first smart TV. They answered all my questions and also suggested that if I needed additional help, I should get in touch with the Geek Squad 800n number,

The guys were excellent & installed my tv with no problems.

Great picture and smart TV functions are easy to use.

Installer was friendly and helpful, did a good job of installing all the speakers, concealing the wires, and optimizing the sound for my room

The agent set up my TV and connected my X Box and theater system. He was very nice and professional. The entire set up only took a few minutes.

The team that installed our television were both very friendly, knowledgeable and professional. They were through in the explanation of how the tv worked along with the features that it has. Also noticed that our router wasn't strong enough for the products that we have and was able to point us in the right direction for a new one, and was also a "Deal of the Day". Highly recommend!

The Geek Sqad was amazing!! They quickly set up my tv, then took the time to show me how to use the remote control so I could access my Dish network, as well as my streaming services. And they took the trash, including that big cardboard box with them!

Very pleasant and well informed. The installer spent extra time explaining how everything worked. I was very pleased!

The two technicians who installed my new Sony Bravia were fast, efficient and very knowledgable. They flawlessly paired the TV with my wireless modem, 4K Blu-Ray player, Bose soundbar and headphones. After the installation, they removed the old set and new TV's packing for recycling. As a final step, they explained how to access all of the settings and apps available with the Bravia. Overall, a great experience!

I felt I could connect my new 32 inch TV all by myself, but I was not certain that I would be in control of the cable box and my VCR when I was through. So I arranged for Geek Squad to help. (That was a miserable experience in part because I tried to do it by calling Best Buy and the phone service just after Thanksgiving was almost nonexistent and automated. I had questions I needed answering before I could schedule an appointment.) BUT once I got to a person (who was very supportive), all went smoothly. ☺︎ The gentleman who installed my TV was very capable. And yes, in connecting the devices, there were places that appeared on my TV screen that I never would have known to explore. When he was done, I had a "master remote" that controlled the TV AND the cable box and the access to the VCR. I did not need three remotes any more! Magic! ☺︎ And then he tutored me on how to navigate! ☺︎ ☺︎ Life was soooo simple - for those first few days. Then I hit the Mute button. Yes, the TV went mute. ☺︎ BUT I could not get the sound back - nor do anything else for that matter. It took me at least an hour of struggle, before I was in control again. I do not know what buttons I pushed or selections I made or in what order. I know I stumbled onto many of the mysterious areas the installer had gone and had made selections and moved on. My excursion was in no way purposeful and I have no idea how I finally succeeded. But I am in control now. ☺︎ I have learned a lot about the options that are available in the set up of the TV and that is a good thing. BUT I no longer have a "master remote". Nope, I need all three remotes once again. And at the moment, I do not dare to recreate the "master remote". I just do not know enough to try.

Set up a 55 inch and 43 inch very quickly, cleaned up all the wires to make it look neat and shipshape. Demo to show us how to use both. Terrific experience.

Great crew. They assembled the TV on the stand, situated it on my entertainment center, and did all box hookups and remote syncs, efficiently and correctly. Very polite and professional. You can tell when people care about the job, and they did.

The agents were fantastic! Tv set up was flawless and they adjusted my surround sound for the ultimate effect. Very friendly, professional and cleaned up everything.

Agents were friendly, knowledgeable, and made all the connections such as netflix, prime, and disney.

The agents were absolutely awesome. They were knowledgeable, polite, efficient, and made absolutely sure everything worked as designed. I would have them as my team any day and be thankful.

Gymbo came and hooked up my new television as I was having a watch party for Caitlin Clark’s first game in two days. It was his time off and he was late for a family function, but had me hooked up in no time and gave me his cell number in case I had problems. I was so grateful for his helping me out.