Customer Ratings & Reviews

If you want your TV, Blue Ray and any other devices professionally installed, set up and a quick primer on how to use, then this offer from Best Buy is definitely worth it.

Great customer service. They mounted my 85'' TV with no issues. Also took the time to setup, explain & and cleanup.

The purchase of the house brand 32" TV was changed to a premium 32" Samsung which I picked up at the Marina store. That Geek Squad install is awaiting Direct TV initiation. Previous Geek Squad work has always been the very best, and look forward to completing this project.

The tv is awesome! It is like being in a movie theater. Go get one great buy!

The customer service was awesome. In the morning I received a call that they were 1 person short and couldn't get to my home until the afternoon. He remained in contact providing me updates of his ETA. Granted this messed up my original plans however I appreciated the transparency. Once the TV guy arrived he quickly mounted my tv flawlessly in my brand new home. The technician was very knowledgeable and found a solution due to the stud placement. Highly recommend.

Guys doin the set up were friendly, clean, and helpful. I took one star off because so some issues they had getting everything working, but in the end everything was working. I would gladly have the same crew return for a future install. My scheduled wall mount for my Sonos surround speakers, Seems the part is on back order over a month, was supposed to be available the morning of the tv install. Not the crews fault at all, and i would be happy having them back to install the mounts!

Great job by the setup techs. They were very helpful informative and patient in teaching us how to make things work.

You know Murphy's Law well I am very glad I had Best Buy I have a 70 in TV on a swivel bracket by Santa's the first TV came with a little defect the second one came they changed it out it ended up having another defect I ended up upgrading to a little bit better TV a bigger 175 in so you know what they say third time's the charm and it was great because I didn't have to do one thing they did everything and they handled everything for me so if that would have been purchased on Amazon man what a crazy hassle that would have been even any other place I could think of I was happy that I bought it at Best Buy anyway that's my story it was crazy getting too bad TVs in a row but that's on Samsung Best Buy really went above and beyond so I had to leave this to show my appreciation sincerely James

Came on time for appointment. Super knowledgeable, professional, did not leave a mess. Could ask questions and get answers and reccomendations that were right on point that I could understand. GREAT!

Installers did a great job and were helpful with set up I’m not sure if the installers were geek squad or not but I was satisfied with them

My TV was installed, and I was able to operate it without any problems. All my streaming apps were ready to go. The whole installation was painless.

I was very impressed with the level of skill, knowledge, and professionalism demonstrated by the guy who delivered & set up the TV. When I get another TV, I will want to use Geek again.

We bought a Samsung QLED 65" and we wanted the agents to help us set it up. The service was great. They worked fast and they cleaned the messy to make sure there's no unused papers, cardboard, styrofoam, etc. They set up the tv as we wanted. They were also polite and patiently explained to us how the tv worked. We were happy the tv was ready to use. My husband and I are not handy persons. Hiring the Geek squad was the best option for us. We knew we had to spend money on their service but as long as the service met our expectations we didn't mind it.

Jelly did a great job setting up my TV…fast & efficient. She answered all the questions I asked, with patience.

Team showed up on Time. Instructed how to use TV. Verified TV was functional

Service was provided right on schedule. Installer kept me informed of expected time of arrival and came right on time. Very neat and efficient in setting up the TV.

This is the first time I've ever had anyone come to my house to install any kind of electronics. I had to exchange my Samsung S90D and since my LG G4 came with Free installation and setup, I figured I would let them do all of the work. Good communication of their arrival. But when one arrived he had the slight scent of marijuana. Here we go! I have a large 700 sq ft bonus room. that moved items around so they had plenty of room. I tried not to micromanage but was nervous that these 2 strangers were in my house. Anyway, the moment I turned my back, I hear a crash, run into the room and see that one of the guys is breaking down a box right next to a little table that houses my wife's ceramic nativity set and is knocking the the pieces over and onto the carpeted floor!!! I was NOT happy. I mentioned to him that I moved everything out of the way and that he had the entire middle of the room to work and he decides to work right next to the wall next to the breakable. Luckily only some of the glazing was chipped off an no broken pieces. I sternly warned them to be careful. One of the guys was nice and considerate, the other guy that broke stuff was not. The rest of the TV exchange and setup was good I guess but the entire experience was not good and could have been really bad if my wife's nativity set was damaged. I really expected better from Geek Squad. I would only recommend them if you have no other options and I'm glad I didn't pay $200 for this service.

The Geek Squad carefully took our new 65" tv out of the box, installed the stand and connected the wires to our tv and to our dvr/HD box ans the picture on the tv is beautiful!! The Geek Squad even put our old tv in the styrofoam and in the box as our son wanted it to play video games on!! I definitely recommend the Geek squad, courteous, neat and thorough!

Agent attached stand, helped me move my TV table to set it on, attached all of my devices - especially the ARC for my new Onkyo AVR receiver, taught me to use it and even fine tuned my Onkyo setup. He also checked my comcast cable box signal strength.

The guys were great.. making sure things were all set to go.. good about answering questions.. good cleanup