Customer Ratings & Reviews

The agent's installed my TV quickly and efficiently and also explained to me all that I needed to know about how everything worked

The agents deliver and setup my 75’Samsung 8K TV quickly and had me up on running in no time

Assembling a smart TV is more than a plug and play maneuver. There is a lot of expertise involved in coordinating the multiple remote units and components of a home theater. All this was done properly and promptly. The technicians explained and demonstrated all of the various features of the system. When a few minor problems remained after the technicians left our home, a quick call to the online Geek Squad help line resolved all issues.

On time and courteous. Knowledgable and fast. Excellent alternative to self install for older people. Especially for a tv this big.

The two guys who set up my system were outstanding. Gave me ideas of other things to do - really appreciated their service.

First TV ordered was brought to the house , paid for and installed but didn't work so had to be returned. Went to the store the same day and selected another/ After waiting half the next day for them to call, I finally called the 800 number to find out the earliest time they could give me an apt was 4 days later. I told the poor girl I was on the same original apt and they had my money and my TV. Wore out two batteries on my home phones with her and only got a promise that someone would give me a call. The guy did call and did a yeoman's job at getting a crew out that night. Very professional from that point on, and they gave me a color calibration gratis a couple of weeks later.

The Best Buy personnel were polite and professional from the time they arrived until the time they left after completing the tv install. They answered all my questions and got the tv communicating with the Wi-Fi and Direct TV remote control. The whole process took about 20 minutes.

The Techs were very professional in delivering and setting up the new TV. Extremely knowledgeable when I had questions for them.

Agents set up my tv, quickly connected all devices

Erik had recommended the Sonos sound bar to work with my Sonos speakers to create surround sound in my living room and a swivel TV mount. A quick installation & Erik explained my system to me. Easy to understand. Professional and very nice. I love my sound system and how it works with my TV. Highly recommend Geek Squad. They are able to recommend systems that will work best in your living situation. Thank you!

The agent mounted my tv and showed us how we can hire someone else to hide cords.The install was great. What we are EXTREMELY UPSET about is that we bought an in wall cable con power gromme, but decided not to use it. We never opened it, and we decided instead to install another outlet by our wall mount. We attempted to return the unopened equipment but it was after the 15 day limit and your staff was inflexible and would not let us return THE UNOPENED UNUSED EQUIPMENT THAT YOU COULD RESELL!!!! We HAVE BOUGHT THREE TVS FROM YOU AS WELL AS SPEAKERS ETC. Well over $1000 dollars and your staff would not let us return UNOPENED merchandise for $80?!?!? No respect for your customers. The manager didn’t even look us in the eye. We are extremely upset and will never shop there again. We left the unopened unused merchandise for you all to RESELL. Enjoy your double sale of $80. You lost a customer and we are not going to be quiet about it. Geek squad was great. Your in store return manager and inflexible policy was The WORST.

The techs arrived promptly and installed my TV with my total tech membership! It was simple, easy and smooth. He answered all my questions and hauled away the material. Would definitely recommend this service. Don't forget Total Tech! Believe me, the membership is SOOOOOOOO WORTH IT!

Justin Carter from Geek Squad was beyond excellent! He got me all hooked up and taught me how to stream with my new TV. And Justin did not talk down to me because I am a senior citizen and far from tech savvy! That's so wonderful! I wasn't afraid to ask questions. About six months ago, I bought a new computer from Best Buy and the tech was awesome too! You have a wonderful team!

Glad I had geek squad take care of everything the rats nest is gone everything was connected and linked no more reading of manuals only need two remotes now one for the tv one for streaming

The agents did a great job. Shawn was very helpful explaining things to us.

Jakob and Larry were magnificent and indispensable with instillation of our new Sony OLED 65 inch tv and Bose sound bar and subwoofer. Their knowledge and experience of the products and swiftness of the instillation put aside the complexity of getting the tv and sound accessories up and running - and just in time for the Superbowl. We were thankful for the services they provided which turned out to be more than just placing a plug in the wall. What could have been a lengthy and frustrating installation on our own was an event to be celebrated. Those who are doubtful about utilizing the Geek Squad for instillation should think twice about foregoing this valuable service. Jakob and Larry made our day.

Just what any electronically challenged senior wants to do....spend an hour or so setting up and installing a 55 inch TV....NOT... THE GEEK SQUAD delivered, installed the TV, set up the programs and menu, ensured we were up to date on the operation, happy with the sound, and the picture. Pleasant, professional staff as always. The easiest 45 minutes I ever had installing a tv thanks to the GEEK SQUAD.

The Geek Squad set up my TV and sound bar, plus explained the controller. They even came back later because I had a question. Wonderful customer service!

The installers new exactly what they were doing. They installed a 65" with sound bar in the family room and a 40" set in the office and all work was performed professionally and neatly in approximately 1HR. I would definitely recommend the Geek Squad for future installations as I have used them in the past and the service is always consistently above average. Very satisfied

This was definitely a good decision on my part. The technicians were careful in setting it up. They were very professional in what they knew and how to connect my various devices such as sound bar and streaming boxes. They fixed the cords so they weren’t hanging all over everything. They asked me questions so they would do it my way. They patiently showed me how to maneuver, how to connect, etc. I am so pleased.