Customer Ratings & Reviews

At first I was skeptical about having the Geek Squad install my 65” LG OLED TV! But decided to have them do the installation. Best choice ever, they were extremely professional and conscientious of my apartment making sure everything was done neatly and correctly. They had suggestions for my sound bar placement which gave me more stand space and better performance. They took their time explaining all the features and answered any of my questions or concerns, well worth the money

The agent was knowledgeable, polite and very helpful. Made sure I understood all instructions. Excellent job!

The Geek Squad spent less than 1 hour doing set up on my TV and affiliated systems that would have taken me 8 hours. Fast, knowledgeable, and professional. Would use again for sure.

The agents were very professional and good at their job. They measured my TV stand and said it would be slightly short for the TV legs so they were a great help in trouble shooting and using my coffee table to put my TV on for now. They hooked up my Blue Ray and got all my apps up and running. They also connected up my sound bar. I asked any and all questions and they were kind and answered them. I give the a 5!!

This is the second TV delivered and set up by the Geek Squad, and once again, I was happy to have this service. The guys had the TV in place and setup in record time. I'm so glad I was introduced to TotalTech advantages, and will continue to enjoy the benefits that having tech professionals ready, willing and able to help me with my tech purchases.

The guys did a great job programming my TV and explaining how to use the remote. I have now cut the cable and I am saving a fortune each month .

geek installer with patience and understanding for my electronics needs. Willing to spend time to show me the ropes

Dan provided excellent service. He arrived on schedule and showed us options on our new Smart TV. We both had the opportunity to demonstrate that we knew how to operate it before he left. Very friendly & customer service oriented.

The agent mounted my tv and showed us how we can hire someone else to hide cords.The install was great. What we are EXTREMELY UPSET about is that we bought an in wall cable con power gromme, but decided not to use it. We never opened it, and we decided instead to install another outlet by our wall mount. We attempted to return the unopened equipment but it was after the 15 day limit and your staff was inflexible and would not let us return THE UNOPENED UNUSED EQUIPMENT THAT YOU COULD RESELL!!!! We HAVE BOUGHT THREE TVS FROM YOU AS WELL AS SPEAKERS ETC. Well over $1000 dollars and your staff would not let us return UNOPENED merchandise for $80?!?!? No respect for your customers. The manager didn’t even look us in the eye. We are extremely upset and will never shop there again. We left the unopened unused merchandise for you all to RESELL. Enjoy your double sale of $80. You lost a customer and we are not going to be quiet about it. Geek squad was great. Your in store return manager and inflexible policy was The WORST.

A very good option for people that can’t set it up themselves for whatever reason, and it’s an option that not a lot of companies provide. I definitely recommend this.

I've been so busy moving in and decorating, etc., etc., that I've barely had a chance to watch it yet. But, when I do get a chance to turn it on, the picture is Amazing for a smaller size TV.. I was convinced that I would have to buy a much larger TV to get this quality of a picture & detail. Can't wait to be able to have the time to watch several movies both streamed from Disney+, Pureflix, Sling TV and Movies on my Samsung Blueray/DVD Player on this Screen as well.

They agent were professional, very knowledgeable, worked well together and most importantly they were on time.

Jon and Sammy I installed my new TV, then discovered that my cable box and old TV were not fried by a lightning strike as I thought. They then uninstalled the new TV and reinstalled by old TV. I am grateful for their honesty. The issue was with my old power strip which did not have a power light and I assumed it was fried, when it had just tripped to OFF during the lightning. Jon and Sammy are two fine young men and Best Buy should be proud to have them representing the company.

Our Geek Squad has to one of the best, if not the best. On time and on the A game.

Great crew. They assembled the TV on the stand, situated it on my entertainment center, and did all box hookups and remote syncs, efficiently and correctly. Very polite and professional. You can tell when people care about the job, and they did.

The individual who installed my 65' TV did an excellent job. He connected my external sound bar and my DVR to the TV. He also transferred the remote to my Xfinite remote. The brightness/picture quality was set to standard for better durability. He was polite and helpful.

The Geek Sqad was amazing!! They quickly set up my tv, then took the time to show me how to use the remote control so I could access my Dish network, as well as my streaming services. And they took the trash, including that big cardboard box with them!

Jakob and Larry were magnificent and indispensable with instillation of our new Sony OLED 65 inch tv and Bose sound bar and subwoofer. Their knowledge and experience of the products and swiftness of the instillation put aside the complexity of getting the tv and sound accessories up and running - and just in time for the Superbowl. We were thankful for the services they provided which turned out to be more than just placing a plug in the wall. What could have been a lengthy and frustrating installation on our own was an event to be celebrated. Those who are doubtful about utilizing the Geek Squad for instillation should think twice about foregoing this valuable service. Jakob and Larry made our day.

The very nice young couple who set up our new tv did a great job. They were very polite and knowledgeable. I do think $200 is a bit pricey for this, and I hope the folks who set it up receive most of the payment.

The two technicians did are great job setting up my 82 inch TV and also setup my bose surround sound system.