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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 18,760 reviews
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job delivering and installing the tv and explaining how to use the smart tv. I always use the geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents (husband/wife) were prompt, cleaned up all packaging, and set up the TV and Roku remote. I was pleased with their electronic know-how and would definitely ask for Manada again on future TV install!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Printer Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and did a great job setting up my new TV and Printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75” LG tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup crew were great. Showed me how everything worked and left a clean house. I would recommend and use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sea Oaks 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. The Service Technician was on time, explained what he was doing, and patiently provided instructions. As senior citizen we needed more specific guidance and the technician provided what we needed. We have Total Tech program and have never been sorry since the service is excellent and dependable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    arrived on time. answered all our questions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents were neat, clean, and knowledgeable. They unpacked and connected the sound bar and tv quickly and answered all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs Up to Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, and they did an excellent job. They were done quickly and cleaned up afterward. Helped me get it programmed for my favorite streaming channels and made sure they had answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My man cave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual the agents who came out are so professional and knowledgeable that they really make me feel at ease and stress less. I truly believe and enjoy the Geek Squad coming to my house for all my technical problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was set up as requested and the techs spent extra time showing us how to work it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup of New TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ken Gage, Eric and Chris did an excellent job setting up my new LG OLED TV and setting me up with a fully functional remote. The instruction to me was excellent. Thank-you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was well worth it. Technician took down old TV and hookups and set up new TV. Ensured everything was working. Offered some guidance and tips on the use of the remote and apps. Hauled away the old TV. Everything left nice and neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work, Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek representative who set up my new smart television was excellent, as well as informative. The set up, as outlined in the new tv manual, can take awhile, and the Geek sped through it with ease, clearly having done this many times before. I have no idea how the average buyer can follow all of the enclosed instructions but that was not my problem. My tv was set up quickly and professionally, and that made me a very satisfied customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was fast and very informative. Any questions I had were answered before I even asked them. The installer was very professional and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knowledgable and quick.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh set up my TV quickly and without a hitch. He clearly explained everything, making sure I understood each item before moving on to the next. Josh was professional and friendly; excellent demeanor. He moved the old TV out - which wasn't easy as it was old and very heavy; had to be moved out via the patio and backyard because it would not fit through the patio door leading to the inside of the house. Josh is top notch!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable Geek Squad installer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very thorough in explaining what he was doing and how do operate our new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geed squad installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent mounted / installed and connected all devices and made sure all worked correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had two different sets of Agents installing two big TVS on two different occasions. Aaron & Alisa, and Dean & Joe… WOW! Fast, efficient work, answering All our questions and Beyond! SUPER SATISFIED with BOTH TEAMS! Don & Sally Groters, Comstock Park,Mi. YEA TEAMS!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad wall mounted TV and sounbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam to a great job setting up our new Sony Masters series TV along with connecting it to a Bose 900 sound bar. He had to download the Bose music app to my I phone then run several updates to the sound bar for it to function correctly. I could not have achieved this on my own. They mounted the TV on the wall as well and level it with no wires showing. Just a complete professional job. Tganks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD IS GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very professional and did a fantastic job installing the mount as I wanted. They were very considerate and cleaned up everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Service by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was beyond great. Pleased with Eric's competence, service and knowledge. All questions fully answered. Set up smooth.

    I would recommend this to a friend
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