Customer Ratings & Reviews

We were extremely happy with the guy that set up our TV. He was very knowledgeable and helpful

They mounted my TV and set it up all the way. Also cleaned up the boxes and removed them.

The two Geek Squad technicians quickly set up my new TV including providing an HDMI cord when it became clear that I did not have one. They also were very generous in showing me how to use the remote and the various functions as this is my first smart TV. They answered all my questions and also suggested that if I needed additional help, I should get in touch with the Geek Squad 800n number,

They set up my TV and made it easy for me to work. This was the first Smart TV I have had.

The guys installed, and explained everything pretty quickly. They’re patient and thorough, very knowledgable.

The team that installed our television were both very friendly, knowledgeable and professional. They were through in the explanation of how the tv worked along with the features that it has. Also noticed that our router wasn't strong enough for the products that we have and was able to point us in the right direction for a new one, and was also a "Deal of the Day". Highly recommend!

The agents installed my TV quickly. The Geek Squad member who came later to connect the TV to the Xfinity box did a great job.

Good TV for the price. This model has better upgrades from the previous set I bought last year, making it nicer to see and use.

The agents were professional and on time. My new TV was up and running in short order! They put it where I wanted it. Took the old one away along with all the old cords etc. I was happy with my purchase.

Worker was very polite, capable and professional, did a great job

These two gentlemen were super outstanding. After I waited the alotted time, I noticed they were highly sufficient in giving me the full rundown of how the tv works and quickly made sure I was all set. Absolutely loved the teamwork from them and also was greatly satisfied with the overall support.

Technician was on time; informed me of arrival time. A very efficient technician. Set up went smoothly. So far, no problems with installed tv.

I remain loyal to Best Buy because of the Geek Squad. Every representative that has visited my home was a pleasure to have there. They set my TVs up and took the time to explain the process and to make sure that I knew how to properly use all the components before they left. They all handed me a business card with their info on it in case I needed to talk to them. I'm happy to say that they did their job correctly the first time so I never needed to contact them again. Geek Squad service is a definite asset to Best Buy.

The 70 inch Samsung is fantastic! It is like you are there in person when watching my favorite team, the Celtics. The color is vibrant. I also want to thank the two installers who were professional yet friendly. They also set up my paid for channels.

My old TV (55" projection that served me well for 16 years) was remmoved for far less than I could have managed to get rid of it myself ..... so easy. I replaced my entire entertainment system with a large SONY TV, and receiver, etc. Geek Squad went thru the set-up and did the fine tuning so everything worked GREAT on day one. They also took the time to answer questions and explain what they were doing, It's many months later and I am still impressed by the job they did ........... couldn't be happier with the TV/TV set up.

The service itself was good and the person was nice and helpful but the setup was super easy and there wasn't any setup required. I wish I'd been informed about that when I made my purchase

Great picture and smart TV functions are easy to use.

The technician was thoroughly familiar with the operation of this TV and set my preferences quickly and made adjustments to color to provide a vibrant & realistic picture. The technician set up needed apps and connected my peripherals (sound bar, cable box, Xbox and DVD player). Service was excellent, professional and courteous.

I ordered a tv installation to set on a cabinet and included taking away my old 55 inch tv. Geek squad came on time with the tv. Set up was fairly easy with the agent programming the tv and the remote. I did have to adjust the color on the tv from the factory settings but it has worked well. I really like the Samsung tv's and this is my second large Samsung tv. Having the total tech membership I got the tv at a discount as well as the installation. A definite plus having them do the installation although I'm sure I could have muddled through it. This way all is set up to my needs as the agent has the experience.

Larry was just great!! He took time to set everything up and answered all my questions,. We did have some problems setting up the apps, but he was very patient. Thank you for the excellent service!!