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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 18,772 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were very knowledgeable and went out of the way to make sure I was happy and knew how to operate my tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative did an outstanding job. He carefully set up the new TV and the remote including connecting to my home wifi, Netflix and Amazon Prime Video accounts. And then he explained how to use the new TV and remote functions. I would use Geek Squad installation again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, Polite, and Patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. Rob and Perry were great. First they wore booties in the house and I didn't even have to ask. Both wore masks another plus! They spent time setting up and loading the TV. Then they patiently explained operational functions. Cleaned up after they set up. They were both professional, polite, and most of all patient! Thank you Rob and Perry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Service by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was beyond great. Pleased with Eric's competence, service and knowledge. All questions fully answered. Set up smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Geek Squad for many years and I am never disappointed. They were friendly and professional. If anyone needs help these are the guys to go to. They set up, explain, and help you understand your new device. I always recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek squad experience!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agents were amazing! When they realized the tv we purchased wasn't going to fit in out space how we needed it to, they found a replacement that very day, returned the first tv and then brought back the replacement and set it up. And they were super friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel capable of installing a television, but it's not my favorite thing to do, so I decided to have the Geek Squad install this tv. I am so glad I did. The TV was broken so he ran back to the store to replace it and I had purchased a universal remote and he recommended a different one. He was able to sell me the better remote and add its installation as well. End of the appointment and the setup is great! I have been recommending this service to a number of people. So easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad agents did a good job and were on time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was friendly and knowledgeable and informed us of needed Xfinity item. This was for our small TV that we already had, but was affected by our purchase of a new and larger TV in another room. It also needed a Xfinity item because we use Comcast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would include set up again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Guys who installed the TV. Very nice and respectfull

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team showed up on Time. Instructed how to use TV. Verified TV was functional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our service rep was knowledgeable and helpful. He was even able to download our apps even without our internet being connected yet. He also gave us his card and told us to be sure to call him if we had any questions in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were knowledgeable and very helpful in explaining my TV and soundbar operation. They cleaned up after themselves and even left their business card for us if we had any questions in the future. Great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had them out on several occasions and have been well satisfied with Anthony and Randal. They are very knowledgeable and helpful in every way. They go the extra mile to help with the understanding of new technology . They are on time polite, neat in appearance and installation of product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was fast and extremely friendly. They taught me everything I needed to know. They did an excellent job in minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great quality installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had purchased a New TV techs were on tine a very high quality installation very knowledgeable felt safe having them in my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a Good Job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a good job quickly, were very helpful and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and friendly installation and set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and friendly installation and set up. Zack and Brian performance was outstanding in terms of knowledge, skills and ability to explain installation, set up, and operation of the Home Theatre system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Aaron and Larry did the installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arron and Larry installed our wall mount tv and did a great job. They were punctual, helped us to get the right height on the wall, didn’t make a mess and were very thorough on showing us features of the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unpacked and set up tv properly and put old tv in garage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy I chose delivery and setup. The agents were experienced and courteous. They worked quickly and made sure I was happy before they left.

    I would recommend this to a friend
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