Customer Ratings & Reviews

Joel and Zach (The Geek Squad) were fantastic!!! They were very professional, knowledgeable, and exhibited great customer service. They worked together as a team. After completing the installation they gave me a brief tutorial, and made sure I understood. They removed all trash related to the installation. This was my first experience with the Geek Squad. Thanks to Zach and Joel it was a fantastic, and positive experience.

On time, completed quickly TV worked right away and Roku installed.

The agent mounted my TV and did an excellent job. Best Buy contracted this job to someone else.

Tech was very professional and helpful, he connected the TV and explained everything to me, and an added plus he was very pleasant, very satisfied with the Geek Squad

The TV is fine, unfortunately Best Buy/Magnolia did not understand my condition with Direct TV connection through a WI-FI. The 4G processor requires a higher download speed in order to work efficiently. I would have bought an older technology OLED if I had know this condition. I would have expected my Best Buy and Magnolia sales representatives to have understood this condition and suggested an older technology with a quality picture. The Geek Squad techs were awesome. They mounted and connected the TV to all my equipment. They were TOP Notch.

The Geek Squad did an excellent job. They both should be commended for the job they both did. Thank you, Kevin

the agents were neat, clean, and knowledgeable. They unpacked and connected the sound bar and tv quickly and answered all our questions.

These people knew their stuff. Answered questions & offered great advice!

Wish I could remember the techs name but he did an excellent job! Very professional and answered all of my questions.

The Geek squad set up my set and gave full instructions on how to operate. I was very pleased

The Geek representative who set up my new smart television was excellent, as well as informative. The set up, as outlined in the new tv manual, can take awhile, and the Geek sped through it with ease, clearly having done this many times before. I have no idea how the average buyer can follow all of the enclosed instructions but that was not my problem. My tv was set up quickly and professionally, and that made me a very satisfied customer.

the squad came in and set up the tv and sound bar, then they cleaned up the trash, great job!

Adam to a great job setting up our new Sony Masters series TV along with connecting it to a Bose 900 sound bar. He had to download the Bose music app to my I phone then run several updates to the sound bar for it to function correctly. I could not have achieved this on my own. They mounted the TV on the wall as well and level it with no wires showing. Just a complete professional job. Tganks

I was so grateful I had this service. The tech was so, so nice and helpful, fast, knowledgeable and smiled with all my stupid questions. I will never be without this service it was so worth it.

We scheduled this to help with TV setup and installation. Turns out the installation was very straight forward and we were able to do it easily ourselves. We cancelled the home service, and that was very easy too! The Squad was great!

Professional and quick. Arrived on time, explained the set up. Good customer service.

The wonderful folks from the Geek Squad delivered and installed the new TV and also trained my wife and me on the new smart Sony TV. They even checked our bedroom TV to make sure it was working well, too. We love Best Buy and the wonderful Geek Squad!

The 2 guys that came and set up my TV (so sorry that I do not remember their names) were so very friendly and helpful and could not have been any nicer or patient with me.

Josh set up my TV quickly and without a hitch. He clearly explained everything, making sure I understood each item before moving on to the next. Josh was professional and friendly; excellent demeanor. He moved the old TV out - which wasn't easy as it was old and very heavy; had to be moved out via the patio and backyard because it would not fit through the patio door leading to the inside of the house. Josh is top notch!

The installation was fast and very informative. Any questions I had were answered before I even asked them. The installer was very professional and polite.