Customer Ratings & Reviews

The Geek Squad came in professionally installed my home theater system they were very knowledgeable

Geek squad set up my tv so that I don’t have to make any adjustments. They arrived early and were finished with everything quite quickly. They cleaned up everything and hauled away the box. Very satisfied.

The team that setup up TV's and Sonos sound systems were very knowledgeable and professional. Do to the service that is provided by Best Buy, I try to buy whatever I can from a company that provides the in store experience that allows you to touch and feel a product, is competitive with Online retailers and has the service department that is top notch. Plan to use the service again and I hope that the company can weather the Amazon storm.

I needed an upgrade in TVs for my living room. Luckily BB had one that fit my needs in terms of prize and size. The new TV was replacing a similar sized TV but it was an old school one with the fat back. I'm handicapped, so hauling out the old TV myself wasn't an option. The Geek Squad Tech came to my home on time, hooked up the new TV while hauling out the old one, and the visit lasted for about an hour. Thank God for Geek Squad!

Very good at what they do, treat you as a valued customer. Shouldn't have eliminated the in home consultant. Found him to be very helpful in deciding what tv's to purchase , size, etc. Don't like talking to people outside the country and I won't.

The Geek Squad Service is well worth the money. They will set up Flat Screen TV'S, Soundbars They will program everything and make sure everything is working properly. They will assist you with any questions you may have of all your entertainment equipment.

I didn’t order a 55” TV. I ordered a 43” TV. The Geek squad was excellent. They returned it and came back with a 43” TV. I could not have asked for better service from the installers but was disappointed with Best Buy. This is the third TV I’ve had problems with.

The agents unboxed and set up our TV, we didn't need it mounted. They were polite and professional and instructed us about how to use our new TV. We were very pleased with their service.

They set up my new TV and installed a ROKU. They went above and beyond as there weremany problems with the ROKU. Can't say enough good things about the two Geek Squad gentlemen that were here more than once for the same issue.

The agents arrived on time, They set up my TV quickly and explained the TVs features and how to use them. They were professional, knowledgeable and very nice. I would recommend Best Buy and the Geek Squad.

The agents were very polite and friendly. They were efficient and did not worry when we asked for additional help, as we are older and digitally challenged. When the TV legs were wider than the stand - they had a fix for us - so great at thinking outside the box, or furniture in this case! Will definitely use them again!

My new Samsung 55 in. TV was installed March 7, 2024 by Barry of the Geek Squad in Reading, PA. He called me to let me know when he would arrive. He was extremely personable and knowledgeable. After he set up everything, including my older soundbar, he explained everything I could possibly need to know about working with my new TV, including helping me set up my Samsung account to access my other Samsung devices. He was patient and direct in his explanations, and I was very appreciative of the time and care he gave to make sure I was able to navigate the remote and work my new TV. A big thank you to the Geek Squad and especially Barry for all your help.

Melina and the Geek Squad crew were awesome. I was getting my new very expensive (to me) 77" OLED tv unboxed and setup. The box is huge and they took great care in the unboxing. They were very careful handling this large tv and also looking out for other items. It would have been easy to accidentally hit my overhead ceiling fan but they made sure that the setup went smoothly. After placement on the tv stand they performed the initial turn on and walked me through the tv's operation and it's features. They made sure I was satisfied and all my questions were answered. I was a bit nervous about installing such a large tv by myself but also concerned that installing agents had the right skills. No worries at all! The team displayed technical expertise, professional excellence and a friendly demeanor. Oh, and they did all this in less than one hour. Well worth the money and highly recommended!

It was easy to schedule an installation date and time. My plans changed and was just as easy to change my installation schedule. The installers were on time, courteous, and knowledgeable. The installation went quickly and they took time to answer all our questions.

Pretty awesome delivery process. The techs set the TV up super fast and instructed me on the operating procedure

Love the picture quality of this Samsung tv. The Geek Squad, set up internet and some other apps for me. They were nice and efficient. They explained everything to me , before they left.

I am very pleased with the installation of our tv and would not hesitate to recommend this service again

The nice young man,Ray, set up our TV and helped us with concerns about what we needed for my husband to hook up his TV ears to our new TV. I had texted him the next day about an issue and he called me back and helped us fix the problem.

Geek Squad - professionalism, courtesy, knowledgable, patient.

The gentlemen from the Geek Squad were extremely helpful in setting up our LG and making absolutely certain that we knew and understood its features. Both Phillip Barber and his associate were very professional in teaching us the features and also in removing the old equipment. They did not leave until they were satisfied that we were satisfied!