Customer Ratings & Reviews

Everything went smoothly. They adjusted it to my liking.

Agents worked efficiently and assisted throughout setup to restore services available on my old smart TV. They were very patient helping a senior citizen with fat fingers work through the routines.

They were here on time and the setup was very quick. Samsung TV has a very good picture.

Was nervous at first about having someone come into my home but after they arrived and started working I became totally at ease. They really knew what they were doing. They were helpful, knowledgeable and answered any questions i had.

The installers did a great job---it turned out to be a complicated installation and they were very patient and persevered and finally were able to get everything to work.

The young man who delivered & installed my TV was the best. He explained my questions with the knowledge more than one would expect. I felt he covered everything I needed to know.

The team setup the new TV and hauled away old (very heavy plasma tv). They we excellent! Extremely professional, efficient and effective. Had it all completed in 20 minutes. A pleasure to work with.

I had great experience with service guys. They are very professionsal and on time and clean service.

This is the absolute best service! TotalTech membership has made BestBuy my go-to spot for TVs and speakers due to the installation. I have recommended this to multiple family members and friends who have also now purchased from BestBuy and enjoyed the same great service I did.

The agents delivered my TV in the time frame promised. They set up and instructed me me in how to use the remote to set up and get the features I wanted. They answered all of my questions and hooked up my bleu ray DVR. They were very knowledgeable and polite. I could not have asked for better service.

First let me commend our salesgirl Kacie. She was so kind and knowledgeable and made our purchase so easy. I was so happy The Geek Squad came out the very next day after purchase to install. Ryan and his helper couldn't be any better and explained all about the features.

The Geek Squad was efficient, timely, professional, and did a great job installing our new television. I highly recommend them, and appreciate their knowledge in setting up the tv. They moved another television set for us and it was appreciated. GREAT WORK GUYS!!!

The agents were prompt and polite. They got everything hooked up and were kind enough to show me how to work the remote They also arranged for switching to cable from tv in a very easy way for me to do! Very grateful for that and the tutoring they gave!!

Being a Best Buy Total Tech Support member has made just made it easier and easier to make purchases which require delivery and installation. Our 50” Samsung was in that category. The technician that processed our order left no stone un turned. Thanks Best Buy.

The agents called to say they were on the way and arrived within 5 minutes. They installed to my cable and tried to connect to the internet but they could not as I could not find my password (not their fault). Unfortunately the one installer showed me on the screen to look for setting when I retrieved the password and install onto the internet too. He did not show me on the controller what to push to bring the settings so I have not been able to connect to the internet. I do not mind though as I still can use the television on the cable.

excellent tv, great picture, very pleased with purchase

The Geek Squad technician quickly set up the tv and was able to connect the wifi. When it turned out the special headphones that had previously been used on an older tv needed a converter from analog to digital to connect to the optical audio output on the new smart tv, he searched the web to find the necessary items, a photo of them and explanation. Through his great help, the (very good) headphones soon were connected and worked perfectly

Geek guys did a good job of setting up the new TV and hauling away the old one. Because of a snafu with Spectrum, they were not able to do a tutorial for me. Geek guy Rick came a few days later. He was very helpful and knowledgeable. He was very patient with me since this was my first smart TV.

Had Best Buy install 55 inch Sony tv. Install went well. Internet Connection set up with no problem. They demonstrated for me use of remotes. Made recommendation to get a new surge protector For TV and video player. There was some issue with connection and set up of sound bar which was related to set up of video player and was resolved by briefly disconnecting the player.

Great setup. The geeks that came to setup the tv were very knowledgeable and did a great job.