Customer Ratings & Reviews

Great service, installers were very professional and timely.

There is no way I could have done this myself. I would have had to watch tv on my computer I guess. These two guys brought my tv in, hooked up everything, asked me where I wanted everything plugged in, did it all nice and neat, then showed me how to use everything. They left here and I had a new tv with a picture that still blows my mind! I love showing it to my friends. Its like being at the movies.

TV fits perfectly into room. The quality and sound are far more than expected

Prompt, excellent service. The two young men were polite, knowledgeable, and extremely professional.

Jon and Sammy I installed my new TV, then discovered that my cable box and old TV were not fried by a lightning strike as I thought. They then uninstalled the new TV and reinstalled by old TV. I am grateful for their honesty. The issue was with my old power strip which did not have a power light and I assumed it was fried, when it had just tripped to OFF during the lightning. Jon and Sammy are two fine young men and Best Buy should be proud to have them representing the company.

Service was beyond great. Pleased with Eric's competence, service and knowledge. All questions fully answered. Set up smooth.

I was so impressed with professionalism and service. I'll definitely use them again. Thanks

The team that set up my 77" TV and soundbar with woofer did an excellent job. They showed me how to use it all and helped me to setup my apps, like Netflix, etc. They took away all the packing and just left me with a beautiful TV to enjoy.

The first that set up the tv was friendly and helpful. However, when he went to set up my wireless headphones he said there wasn’t an audio output on the tv. Was told I needed an adaptor or a new set of headphones. Went to Best Buy and was told they don’t have adaptor. Bought new headphones and was reassured that they would work. Not! Had to have another technician come out and said these also won’t work. He had to connect them to my cable box. Wish the first person had known this, it would have saved a lot of trouble and cost of new headphones. Still can’t believe that a new tv doesn’t have this feature when my twelve year old tv did.

The agents who delivered and programmed LG 77-inch tv were very helpful in explaining the “how -to” of the set . Their professionalism Is second to none! Very friendly and cleaned up the place like nothing happened! Thank you guys!!!

I was very please with my service rep. You could tell he knew exactly what to do, did not waste time fooling around, did his job, cleaned up after finished and called to check if everything was ok .

I was very glad that I choose to use the Geek Squad service. The service person showed up on time and gave me a twenty minute notice. I really like the online communication and their set up was extremely quick. When I checked the set up, the wires in the back of the TV were all organized in a very neat fashion. They programed the TV and set up the remove, as well as showed me how to use it. Great Service.

The technician did an outstanding job of installing and explaining the tv and remote functions.

The guys were great.. making sure things were all set to go.. good about answering questions.. good cleanup

Justin was my geek squad contact for a television install and as far as I am concerned, the man deserves a promotion and a hefty raise. The man was obviously knowledgeable and very patient with an un-technical old guy (me).

TV was installed, set up and ready to go within 20-30 minutes. No hassle! The agent also installed my DVD player and I was all set. I was relieved to not have the frustration and hassle of trying to set it up myself. Thanks Best Buy for taking the headache out of installing a new TV! I would highly recommend letting Best Buy do it all for you.

Every thing was good nice picture geek squad helpful talked to Brian a specialist he was great help me set up WiFi I could not do it without him thank you Brian

Geek Installer (Xavier Boddie), with proper arrival time notifications and on time arrivals, setup TV on flat service prepared by customer. He properly connected equipment, as he, with utmost courtesy and patience, detailed explained connection hookups, functions, and features of Remote and TV capabilities and applications. Through no fault of Installer, the insignia 4K Fire TV's HDMI connections generated "No Signal Detected". Nothing worked after many different types of hookup maneuvers. Installer, in coordination with supervisor, surmised that the problem must be in the Customer's Xfinity Set Box (XG2v2-P). Needed Xfinity Set Box XG1v4 or Xi6 for any 4K TV.

Fast installation and connection to my fiber optic internet. Technician demonstration some basic operation using the accompanying Smart Remote. But I recommend purchasing Samsung Standard Remote for easier navigation to local TV channels.

The Geek Squad set up my New TV within 20 minutes. They were awesome and very professional. However, what I was charge $199.99, for 20 minutes was quite high. That's $10 per minute!