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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 18,776 reviews
  • Rated 5 out of 5 stars

    Sony - HTAN7 BRAVIA Theater U Wearable TV Speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek squad did a great job connecting to tv and phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the squad was wonderful professional and courteous..Explained vvarious situations. Felt confident and secure.. set the tv on the stand. It was perfect. Thanks Geek Squad for being kind to us elderly folks with little technology. know how.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my tv quickly, answered my questions, and set up the TV with remote and how to use. Couldn’t have asked for better service except we had to wait another 2 weeks since the order wasn’t in yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!! Definitely 5 star!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend Geek Sqaud to all my family and friends!!! I’m cheap, so I rather have us install our TV ourselves, but with this past experience, I am definitely happy with their service!! They were FAST, and careful, they took our old tv, did not leave any trash or empty box, they explained everything very well, and they had great personalities, super cool!! My husband and I both were absolutely grateful but their service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that set up are TV were great. They quickly set up the TV, programmed my cable remote to connect to the tv very quickly. In addy, the explained how the remote for the TZv worked & helped me set up Amazon Prime Video. At this po, I was confident of my ability to add any other streaming service should I subscribe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad unpacked and installed TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent arrived and unpacked the television. Installed the legs, placed on the television cart and made all connections. After that we were given instructions on the handling of the remote and syncing the cable remote to the television. It was actually a pleasure having them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rules

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful Geek Squad service. Kept us informed of delivery time and were kind and considerate, while giving instructions. John and his assistant were the best!!! Our sincere apprecistaion!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad networked my home to the internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the router to the internet, set up the computer, installed some software in the phone and the computer, connected the streaming sticks on all the TV's and set up a new TV. They worked quickly and efficiently.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arrived as planned and got the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two man team arrived on schedule and completed the job in a reasonable time. They did have to repeat a couple of steps as did not account for need to adjust brackets before tightening everything. And, luckily I have a great set of tools as they did not so I supplemented theirs. Nice guys and were professional. Got everything setup as I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gymbo came and hooked up my new television as I was having a watch party for Caitlin Clark’s first game in two days. It was his time off and he was late for a family function, but had me hooked up in no time and gave me his cell number in case I had problems. I was so grateful for his helping me out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks BestBuy gusys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend doing getting them to do everything. Why bother wasting your time. Quick and easy...they answer all your questions and get you setup quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up team was awesome! They were on time, genuinely nice and set it up, showing me all the bells and whistles,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents took the time to instruct me and answered all of my questions, like I wasn’t bothering them. And left his number if I have any questions down the road.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    98 Sony TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for this TV and the picture quality is amazing would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dxperience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents assembled my new stand and bolted it to the new TV. Then connected the TV to my battery backup and DirecTV setup. All done within an hour. Excellent! More than happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad were fantastic...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were so knowledgeable and explained all information we needed to know. They were great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people from the Geek Squad called and said when they would be at our home with the TV and they were there right on the minute. They unboxed the TV, put the stand on, picked up all the boxing material and put it in their vehicle. They connected all the wires, explained the remote control features. The Geek squad were very friendly, and professional and knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were extremely pleased with tech expert, Chris (South Portland, Maine), who has helped us immensely in the past after a stressful move. He is smart, courteous, polite, positive, sociable and kind. He has expert knowledge so we are delighted to have him return to our home every time we need help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad gives outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff arrived at exact time. Very friendly and courteous showed us features of tv and set it up perfectly. Could not be happier with what they did. Made sure we were all set before they left. Thank you geek squad for outstanding service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, smooth and professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A few weeks ago Best Buy delivered my new LG C4 TV and installed it for me. The two technicians were very professional and considerate. They left the space nicely cleaned up and made sure everything was working right and on top of the icing of the cake they made sure I knew how to navigate the tv. Oh, and before delivery they informed me about their delivery ETA.

    I would recommend this to a friend