Customer Ratings & Reviews

Very happy with the Geek Squad service. Install went quickly and no problems. All my questions answered by the installer and I would recommend the Geek Squad.

My Geek Squad Gal was awesome! Arrived in the delivery window with prior courtesy call. The set was smooth and she helped get me into the 2020's as this smart tv thing takes a little learning curve. She set up my Roku and added the few apps I have to start. She really made a great impression and represented Best Buy well.

I purchased a 75" tv, & had Best Buy install it because I didn't think I could maneuver it up a flight of stairs& around a sharp corner. I had to laugh when I saw those 2 guys carry it up & install it with ease. Also, they explained the workings of it to me.

Installation services were excellent. The technician was knowledgeable, made sure everything worked ok. He put all plastic, styrofoam and cardboard back in the tv box telling us to keep it for 15 days in case tv had a problem and would need to be returned. I appreciated this info as I was ready to toss the box, etc right away.

Two guys came to set the TV up and get it unpacked/connected and working. This is the first time we've had anyone set up our TV. Would recommend these guys as they represented themselves extremely well, they have done these setups before, they answered questions and demonstrated what they were doing. They were careful and cleaned up as they went.

Setup guys did a great job. Patiently answered all of my questions and hooked everything up. The work of the 2 individuals at my house was great. The process of getting everything scheduled was very frustrating.

They set up the TV. Explained everything to us. Answered all our questions…and we had a lot of them. They were very knowledgeable, patient, courteous and neat. Could not have asked for better service. It is very good to know that if we have a problem, they will be here to take care of it.

Everything was handled in a very professional way. It was a good experience, which is what I have come to expect from Best Buy and Geek squad. This includes instore personnel as well as installers.

The 2 members of the Geek Squad that hooked up my TV were quick setting up the new one. They were friendly & funny. They also suggested what I needed to hook up another device.

The tv is awesome! It is like being in a movie theater. Go get one great buy!

I had Geek Squad deliver and install my new LG TV and I'm glad that I did. The Geek Squad technician, Ken, assembled the stand, placed the TV where I wanted it to be, and connected the TV to other video components. Ken also showed me the TV's various features and patiently answered any questions that I had. I'm completely satisfied with the services provided by Geek Squad.

The independent installer assigned to my setup was great. Sebastian walked me through everything he was doing during setup and answered all my questions. He was very personable and patient with us.

Picture is perfect and it feels like I'm in the room with the people on the TV. Color is perfect, everything looks so real. The sound is incredible. Frankly if you have been watching an old TV and then switch to the newest technology, don't be surprised at how shocked you will be at how different everyone looks and how you will now be part of the experience you are watching. You deserve a new TV.

The technician took his time and explained how the remote worked along with all the new options on my TV. He even knew how to do the bypass for the privacy settings screens that I asked him about doing for me. Very knowledgeable and polite guy!

Douglas was the best! His knowledge of how to set the tv up was amazing! He did more than was expected. I would like for Best Buy to know they truly have an asset in Douglas. Before he left he made sure we were completely satisfied with the installation. You don't often see this type of service today.

Geek Squad is always professional, knowledgeable and friendly. Great job done!

Our agent impressed me from the start by putting on "booties". Once I showed the agent what the job entailed he dove right in and got the job done! Our agent was kind, courteous and efficient.

The Squad hooked up my TV to all my devices, they made sure I understood what they did so I could replicate it, or change the setup. They tested and verified that everything worked as it should and patiently answered my questions. They cleaned up everything before leaving - very satisfied with the service.

Geek Squad delivered and set up a 65” TV quickly and courteously. They even requested that we uncrate our dogs and took the time to play with our fur babies for a bit. (Most people are scared of our bigger dog, so he loved the attention!) They gave us a specific time block, arrived on time, and communicated along the way. Definitely worth the cost.

Tim Meuse at Nashua , NH , location was excellent! So kind and helpful, showing us refrigerators and was very knowledgeable about Best Buy’s products . I sent my daughter to him and she and her burnout 2 appliances from Tim!