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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 18,772 reviews
  • Rated 5 out of 5 stars

    tv sound bar install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my Tv and sound bar up and running in no time.They definately no what there doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and Installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service of settling up and installing my new TV and sound system. Thanks Michael and Tre.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my television quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents reinstalled my Comcast package to my new smart TV, including the ability to record on the DVR. This smart TV is excellent and has many programs included. They adjusted the color. What a superb television this is. I am very pleased with the product and the professionalism of the installation team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceeded expectations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were extremely satisfied with our in home installation service. The technician exceeded out expectations with the time he took with us and the deep knowledge he had with the product and it's operating system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a quick and professional set up of my new TV and soundbar. In addition they advised that an item I purchased was unnecessary, so I got a refund. Along with giving me good operating tips, they were in and out with minimum fuss.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dxperience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents assembled my new stand and bolted it to the new TV. Then connected the TV to my battery backup and DirecTV setup. All done within an hour. Excellent! More than happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Tech install of LG TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did a great job removing the old TV and DVD system, and installing the new TV to the cable system. He also programmed both the LG and the Cable remote. And since we were new to Smart TV's, showed us how to access the apps and the various settings on the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and great work.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional. He connected all my other devices too. He was knowledgeable and fast. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was mounted and agent took the time to create all my settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek guy Rick is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek guys did a good job of setting up the new TV and hauling away the old one. Because of a snafu with Spectrum, they were not able to do a tutorial for me. Geek guy Rick came a few days later. He was very helpful and knowledgeable. He was very patient with me since this was my first smart TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did perfect job installing TV. Took old one away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - great team

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad - professionalism, courtesy, knowledgable, patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    80yearolds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen from the Geek Squad were extremely helpful in setting up our LG and making absolutely certain that we knew and understood its features. Both Phillip Barber and his associate were very professional in teaching us the features and also in removing the old equipment. They did not leave until they were satisfied that we were satisfied!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rules

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful Geek Squad service. Kept us informed of delivery time and were kind and considerate, while giving instructions. John and his assistant were the best!!! Our sincere apprecistaion!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Service ever with a product delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered my TV in the time frame promised. They set up and instructed me me in how to use the remote to set up and get the features I wanted. They answered all of my questions and hooked up my bleu ray DVR. They were very knowledgeable and polite. I could not have asked for better service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 members of the Geek Squad that hooked up my TV were quick setting up the new one. They were friendly & funny. They also suggested what I needed to hook up another device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed and set up our Sony XBR-55X850D tv, Sony HTCT790 sound bar, and Sony blu ray player. I highly recommend this service as the guys were professional and set up the equipment correctly. They were also very patient in helping me understand how to operate the equipment, to modify the set up, and to troubleshoot. I have had no issues with this equipment. Also, they hauled away our 15 year old Sony Trinitron tv - all 150 pounds!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install and set up of my new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Experience. I was kept informed of the upcoming time of service and the installer arrived early with my permission to do so. Fully explained the operation of the setup and did not leave until I was satisfied with my ability to operate everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guy was great.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was knowledgeable, efficient and very nice. He was very professional and informative. Grest service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job with installing my TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and showed me how to use it.

    I would recommend this to a friend
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