Customer Ratings & Reviews

Agent did an excellent job setting up my TV and making sure my favorite apps were loaded. Ensured I was able to access programs before he left. Excellent support!

I feel much more at ease having the Geek Squad install a new tv, I'm not that knowledgeable about hooking up the tv, sound system dvd player and having them work properly and they always do a great job and make sure I know how to operate everything before they leave and if you have any questions later they will answer your call and take the time to explain.

The Geek Squad has always provided superior service, from cleaning a virus from my laptop to the recent delivery service. The set up was quick. The guys completely knowledgeable.

Unpacked and set up tv properly and put old tv in garage.

Well worth the money because you avoid all the headaches associated with setting up the TV. I learned all the features on the TV and how to get to them and how to get back to normal viewing. My agent was very patient and let me try things numerous times. The only thing he didn't know about was Dolby vision and when I brought that up he was eager to learn about it and did so via his smartphone.

Great service and very friendly staff prompt and accurate with care and knowledge worth every penny to have peace of mind knowing its done right and im not risking my 3000+ tv

The very knowledgeable young man set up our tv very quickly and helped with another small problem on another tv we have. I would recommend this service

Josh in Chico installed 2 Vizio 40 inch tvs. Connected them to appletv and one of them to a Sonos surround sound system. Made sure they both worked. Used geek squad many times all successfully. He was knowledgeable and thorough every thing works

Our installer was fabulous! He kept me up to date on his timing for delivery and delivered a great product and a great set up. Texts / emails from Best Buy were useless. Fortunately our installer provided real, useful information!

The Geek squad delivered our new TV and hooked it up and got it operating. They even got it synced with the Direct TV remote for us. They were very good to explain how to use all the features on our new TV as we are not as tech savvy as some. Then they carried away our very heavy old plasm TV. Their service was worth every penny we paid.

The technician brought the TV to my house, set it up, set up my sound bar and taught me how to use both. He kept me informed as to when he would arrive, he worked quickly and efficiently and did a great job. I would definitely buy from Best Buy and pay for them to set things up in the future

Both Tech’s arrived with all the tools for the installation. Job was done quickly and professionally. We would have no hesitation referring them to our family and friends.

We are definitely not Tech savvy and have depended on "Geek Squad" for all our techy needs. They delivered the TV, spent a great deal of time ,after easy set-up (for them), explaining usage of remote, sound bar, DVD, etc. They were knowledgeable, friendly and so helpful. We have never been disappointed by them. Highly recommended.

Did a good job quickly, were very helpful and friendly

Very knowledgeable and considerate young man did the set up (standing on ledge over fireplace). Got here on time. Took care to tie up the cords and wires so they would not show. Helped with settings. Well worth the price for a 55" tv.

Within 20 minutes or less, everything was connected, up and running. Old LG TV removed, hauled away (including new Sony TV box), Contact to advise the appropriate expected time of arrival and Geek Squad Crew's name, was very much appreciated. Great follow-up, and pleasant team.

set up perfectly after a couple of attempts. The Geek squad was so nice did not worry about minute damages that were fixed very quickly

Was included with the Total Tech protection plan. The TV was delivered & set up in the room of choice. We chose to have it on a stand, but they would have mounted it to the wall if we desired that option.

excellent service with installation and set up instructions

Had a few agents through Total Tech viwit us, first to install and cover all the bells and whistles of the new TV. But needed new DirecTV box, and once we got that, another excellent Total Technician came and finished set up. Everything works great.