Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 18,772 reviews
  • Rated 5 out of 5 stars

    Geek Squad is the best.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived on time and expertly hooked up my new tv, explaining to me what and how it was being done. Very knowledgeable and competent in all respects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is a must!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad tech went overboard to professionally install our new t.v. And spent time making sure that we (both over 80) understood the basics on how to operate this OLED LG 55”. He was more than helpful and cleaned up after the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ask for Sebastian for Setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The independent installer assigned to my setup was great. Sebastian walked me through everything he was doing during setup and answered all my questions. He was very personable and patient with us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad comes and set up my tv quick and easy t

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of best service you get from geek team Quik response and better performance I ever see and provide warranty delivery and back up support all for free and they remove old y v or Appliences for free of cost nobody beat this deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an astounding job.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TV all devices and made sure the remotes were synced. They set up the soundbar as well. They answered all of my questions, so I felt confident I could work it all after they left. I recommended the Geek Squad to a friend and they were also thrilled with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice guys help to st it up. And explain how to ues it .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our agent went right to work and did a great job.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agent impressed me from the start by putting on "booties". Once I showed the agent what the job entailed he dove right in and got the job done! Our agent was kind, courteous and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful picture

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV. Geek Squad came in, hooked it up, made a few adjustments and a perfect picture instantly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up our tv.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Geek Squad was perfect. He got our tv working with the sound bar. He told us some of of our other equipment wasn’t working. Execellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a must have

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was good and I could not have set up my 77 inch tv without it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV perfectly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was fast and perfect. He did everything I needed, especially all of the connections. Remote worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No doubt - an excellent investment!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup guys were great. Very helpful on explaining all the new features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Preston was excellent. Carefully set up my new tv and remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This service was amazing!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers that helped me were amazing! They took their time and let know what was going on for every step that they took.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely helpful technician

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The very knowledgeable young man set up our tv very quickly and helped with another small problem on another tv we have. I would recommend this service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tv install

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Best Buy install 55 inch Sony tv. Install went well. Internet Connection set up with no problem. They demonstrated for me use of remotes. Made recommendation to get a new surge protector For TV and video player. There was some issue with connection and set up of sound bar which was related to set up of video player and was resolved by briefly disconnecting the player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV installed and ready to go in minutes.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was installed, set up and ready to go within 20-30 minutes. No hassle! The agent also installed my DVD player and I was all set. I was relieved to not have the frustration and hassle of trying to set it up myself. Thanks Best Buy for taking the headache out of installing a new TV! I would highly recommend letting Best Buy do it all for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dont try on your own

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought that i could handle getting a couple of friends and setting this up by myself. Im so glad i didnt. The steup was done quickly and the signs of experience were obvious.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    excellent installation and quick

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents called to say they were on the way and arrived within 5 minutes. They installed to my cable and tried to connect to the internet but they could not as I could not find my password (not their fault). Unfortunately the one installer showed me on the screen to look for setting when I retrieved the password and install onto the internet too. He did not show me on the controller what to push to bring the settings so I have not been able to connect to the internet. I do not mind though as I still can use the television on the cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the greatest.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad are fantastic. Set up TV and then explained how to work everything. I have had a Geek Squad service contract I think for about 10 years. They have been an excellent resource to help me with my digital short comings. Thanks Geek Squad.

    I would recommend this to a friend
Sponsored