Customer Ratings & Reviews

The agents were very helpful. They found the problems with the 4G streaming device and got my TV working with streaming capability again. Their explanations were great.

Agents programmed my tv and took the time to explain the procedure required to navigate the various screens. Answered all my questions in a manner that a 79 year old could understand.

We attempted to set up our smart TV ourselves. Well, that didn't work out. Made an appt with Geek Squad and Voila! Fixed in no time. The technician was courteous, professional, and knowledgeable. Who could ask for more? I'm happy.

The agent reconnected my TV, sound bar, DVD player and Roku after they were disconnected due to room remodeling.

Jorden was great. He set up everything! Very cordial, very professional, and was very patient with us "old folks". I sure hope if I need help with anything again that we get Jordan.

Excellent product, superior customer service! The device has worked flawlessly since our Geek Squad representative corrected some issues.

Geek Squad is great! Very efficient and knowledgeable.

The agents installed my DVD player plus other equipment and everything works great. The agent (Ethan) is so smart and makes it look so easy. I'm not tech smart but he explained everything.

Bram was very helpful, friendly and professional. He let me video the “fix” for my issue for future reference.

The Squad member came and quickly got everything running properly . An excellent experience .

The geek squad was fast and on time. The Technician was in and out before I eat my breakfast. Courteous and efficient. They also had me first on the schedule. I am very satisfied with the results. Thanks,

Desmond was clear, competent and professional. He recognized our special need, as seniors, for explanation, making sure we understood each direction. I would suggest one improvement for future training. Add hard copy instructions for seniors about how to use the installed device.

Old DVD & CD players died. Purchased as a Total Tech member a new Sony Blu-ray DVD & CD player and needed it integrated into our current home theater system, along with reprogramming our Logitech Harmony remote to recognize the changes made to our home theater system. Techs arrived on time and were very efficient in taking out the old devices and installing the new Sony device. Setup went quicky and successfully integrated the device and performed testing to make sure everything worked as expected. Proper wire management was done to make sure you never knew a new device was added. Techs were very knowledgeable and made sure we were satisfied with their services before leaving.

After 2 other appointments to fix our problem with our entertainment audio, hearing aid audio and headset audio, these two technicians were finally successful. Yeah! (Don't know if I can mention their names) They will be requested in the future when needed.

This product was very important. Didn’t know what she did. Got a lot of recommendations. I had great

There were 2 guys, who went out of their way to make sure the job was right. They re-connected a speaker and fixed the audio on my surround sound system. Thank you!!

Great setup, everything works just great, highly recommend Geek Squad!

They were on time. Service was perfect. I am really pleased with my antenna.

Agent reset my Harmony Logitech remote and did a great job as usual. Geek squad always knows what needs to be done.

The Geek Squad tech installed my Apple TV+ streaming device. He programmed the stations and explained how to use the system. He is knowledgeable and did a great job of explaining what he was doing. He was polite and courteous.