Whirlpool - 7.0 Cu. Ft. Gas Dryer with Moisture Sensor - White

Dear Best Buy, I am writing to express my immense frustration and disappointment with the delivery service for my recent appliance purchase. This experience has been nothing short of a nightmare, and I feel compelled to share the details of what transpired. The day before my scheduled delivery, I received a text from Best Buy instructing me to clear space for the delivery, which I did. I even took the day off work to ensure I would be home to receive the appliances. I also received a text from a driver named Chris from All American Installs LLC, who said they would arrive between 10 AM and 2 PM. When I asked for more information about the company to verify that this wasn’t a scam, I got no response. This lack of communication was incredibly unsettling. On the day of the delivery, I spoke with two different customer representatives. The first, Mike, assured me that the delivery was still on track, just delayed until later in the afternoon. That was a lie. When I followed up with Chris, the driver, he claimed he came by my house, knocked on the door, and even sent me a picture of my main entrance via text. None of this happened! I was home the entire day with my oldest son and mother-in-law, and nobody knocked on the door. To make matters worse, the driver told me to follow his instructions instead of Best Buy's official communications. Why should I trust someone I don’t know, especially when I don’t know how they got my information in the first place? The lack of transparency and coordination between Best Buy and your delivery partners is appalling. Later in the day, I spoke with another representative, Diliana, who tried to reach the dispatcher multiple times but was unsuccessful. She assured me someone would contact me after they were done. Surprise, surprise—no one ever did. In desperation, I went to my local Best Buy store and spoke with Joe, the manager. He apologized for the fiasco but couldn’t even promise that the appliances would be delivered the next day. Thankfully, a different company finally delivered the appliances the following day, and Dylan and his team did a good job. However, I had to pay an additional $125 to install the dryer because the connection wasn’t "up to code." This was never mentioned during the purchase or scheduling process. This was just the cherry on top of an already infuriating experience. Best Buy, this experience was unacceptable. I lost a day of work, dealt with unnecessary stress, and had to pay additional money for something that should have been a straightforward delivery. You need to seriously reconsider your choice of delivery partners and improve your communication with customers. Overall, this experience has left me deeply disappointed with Best Buy. This kind of service is unacceptable, and I hope no one else has to go through the same ordeal. I expect better from a company like Best Buy, and I hope no other customer has to go through what I did. I would appreciate some form of compensation for the time, money, and frustration this has cost me. Sincerely, Mr. Ariza

I really dont care for my door opening but husband said its how to builders put my gas linein the home which makes it difficult. Wish i can switch door around

Great! Easy to use and large capacity. I really love it so far.