I wanted to avoid paying the monthly $10.00 for the Comcast Router, and unfortunately, Comcast wouldn't let me return the old router because I had phone service. When I saw this router, I thought this would be a great solution.
Upon install, the item worked great initially! Fast speeds, all my wireless items (Nest/Tivo/Apple TV/Sonos) worked perfectly. However, after a few weeks, I started noticing that my office phone, hooked up over VoIP to my house would lose the connection, then the Nests dropped their connection, and I kept getting a Red dot on the my xfinity app saying that my modem was not connected.
This was frustrating since my wife works from home, and needs to be able to wirelessly connect her laptop as well as our phone due to no wired cable connections. Our home was built before homes had ethernet ports, so we're mostly WiFi.
It got to the point that I have reset the modem to factory multiple times, and the good news is I'm a pro at setting up the admin and apply my own wifi name and password, although it stinks having to do this 3-4 times in a one month period.
I spent a good 1.5 hours with Comcast about the multiple issues and having to reset this router several times. Initially, Comcast thought it was something to do with my address, or the router not being found on my account.
Personally, because this is such a new product, I suspect that there must be a firmware update that hasn't rolled out.
The problem is I bought this new, and it only has 90 days of support from Netgear, even though it has a 1 year warranty. My 90 days will end aroud the 9th or the 15th. I ordered it on the 9th, and it arrived on May 15th, so I'm not sure how they calculate the 90 days.
If you read forums online, you'll see that this router has had MANY reported issues.
I only know this... I went back to Comcast 3 days ago, picked up a wireless modem from them, and everything has worked perfectly since I activated the new modem.
Not once have I lost the signal in my house, nor have I had any wireless problems with our phones, or our internet since putting the Comcast modem/router back in place. I want to save the $10.00 a month box rental, and especially after paying $260.00 for this modem, and now an hour support with Netgear, I'm hoping they will either RMA this unit and send me another, or possibly help me figure out why this isn't working.