NETGEAR - Nighthawk Dual-Band AC1900 Router with 24 x 8 DOCSIS 3.0 Cable Modem - Black

The Nighthawk AC1900 WiFi Cable Modem Router with Voice XFINITY provides up to 1.9Gbps WiFi speeds. It's three-in-one: high-speed cable modem, AC1900 WiFi router to support the fastest XFINITY Internet & Voice plans. Advanced features include a 1.6GHz processor and 24x8 channel bonding for up to 960Mbps download speeds.

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$279.99

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    Overview

    What's Included


    • Ethernet cable
    • NETGEAR Nighthawk Dual-Band AC1900 Router with DOCSIS 3.0 Cable Modem
    • Power cord
    • Quick install guide
    • Telephone cable

    Ratings & Reviews


    Overall Customer Rating:
    90% of customers would recommend this product to a friend (241 out of 270)

    Features


    Compatibility

    Compatible with XFINITY from Comcast. Call your internet service provider for additional compatibility information.

    Higher Speeds

    Up to 960 Mbps download speeds for streaming HD videos, faster downloads, and high-speed online gaming.

    Reliability

    24 downstream & 8 upstream channels providing efficient and reliable Internet access.

    Backup Power

    Optional battery backup for power outages with up to 8 hours of standby and 5 hours of talk time.

    Save on Fees

    Eliminate monthly cable modem rental fees - Up to $120 per year.

    Enhanced Calling

    Supports two telephone lines with enhanced call features like 3-way conference calling, caller ID, call forwarding and more.

    Parental controls

    Enable easy Web filtering. Guest network access provides separate and secure connectivity for visitors.

    Reduce Interference

    Simultaneous dual band reduces WiFi interference and doubles bandwidth.

    Gigabit Ethernet Port

    Fastest wired speeds to connect your router or computer.


    Customer rating

    4.4
    90%
    would recommend to a friend

    Pros

    Cons

    • Rating: 5 out of 5 stars

      Excellent

      Posted
      Miles

      The first thing I did was set up the wireless networks to match the current SSIDs that I am running-- 2.4 & 5 ghz bands. After I configured the device I had to call comcast to register it. That took about 15 minutes as all they needed was the CMAC address of the device which is printed on the bottom of the unit. Once the Comcast rep could identify the unit I was told it would take between 5 & 15 minutes for the setup to complete. I think it took longer because Comcast distributed a firm update to the device as well-- The firmware is distributed automatically to the unit by Comcast, so you cannot update it via Netgear's website. Afterward I learned to NOT navigate into the control panel UNTIL IT HAS FULLY NEGOTIATED THE CONNECTION-- In other words, don't log in to the unit until after all lights have illuminated-- Solid Power, Solid DS/US, Solid Internet, flashing 2.4 & 5, and Solid Phone 1 (I only have one phone with Comcast). This took me several restarts to learn this fact. I have a total of ten devices connected to the 2.4 ghz channel as follows-- 6 security cameras, 2 Vizio TVs, 1 Chromecast unit, & 1 Yamaha Amp. (The cameras stream constantly 24/7 @ 720p & 30fps) I also have nine devices connected to the 5ghz channel as follows-- 3 laptops, 1 iPad, 4 iPhones, & 1 Galaxy. Additionally, I have 1 computer and printer connected via ethernet. The performance has been superior. The connection to the security cameras on the network has been rock solid, which is a tremendous improvement over the Netgear N900 that this unit replaces. Being able to see the channels used by other wifi units nearby helps me select a channel that is not used and thus increases the connection performance for both 2.4ghz & 5ghz. My home is a 4,000 sqft 4 story condo. The unit is located on the second floor and the coverage is superior. I am very pleased. I will note that the Netgear N900 this replaces also had excellent coverage, but the signal strength of this unit is much stronger based on the fact that the cameras are not losing their signals as they previously did with the N900. Overall, I am very pleased and happy with this unit. I researched and compared the specs of this unit with the Comcast Gateway 3, and I chose this one because of the 24x8 Channel Bonding and Wireless broadcasting features. I also believe that the Netgear GUI is superior and easy to navigate vs the Cisco made Comcast Gateway 3. The unit is pricey, but I'm telling you that I think it it's worth it. It also has 24x8 Channel bonding that should be able to grow with Comcast in the future... so the device should last more than the three years it's gonna take me to balance the cost vs renting. I am getting my full bandwidth and then some from this unit via ethernet & wifi (5ghz).

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      great all in one modem

      Posted
      slipshox
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      I was renting a older all in one unit from xfinity i have the 150 service and i was getting about 160 down and 21 up with my old rental the wifi on the old unit was terrible and i had to add a access point to even get ok signal in my home 2 story with finished basement. this new unit is great so far just been running it since this morning but with myself and my daughter downloading a movie and her on youtube and my wife on her iphone doing face books there is no issues at all where i would hit buffering before also for a unit with internal antennas it really has impressive range my router is on the main floor on the far right of the house and my daughter upstairs on the far left gets full bars on the 2.4 and between 4 to 5 mostly 5 bars on the 5ghz this is impressive since the earlier unit did not reach her without a access point. since it is a all in one user there are not many power user features but you can setup simple guest networks and dmz for gaming devices as well as port forwarding which my previous all in one lacked thank you so much!!!!! you can change the ip range of the network and make the wireless channels discoverable or not. setup was extremely easy i made the mistake of calling xfinity instead of walking thru the self activation screen. if you continue from the info screen on the netgear gateway startup screen it will activate the modem the users guide prompts you to call xfinity this was a mistake. I can tell you right now with this being a new modem they have no clue how to get it into their system once i found the self partition screen i had it setup myself in about 7 mins

      I would recommend this to a friend

    • Rating: 1 out of 5 stars

      They work very hard not to replace a bad product

      Posted
      frustrated

      I started having problems after two months. Let me first say I only use internet for about an hour a day. It would drop my signal, and in the beginning it would come back on right away. As time went on it took longer to come back on, and I was having to reset the unit all the time. Then it got to where resetting it didnt work either. In my job at then end of my day I have to transmit data to the company, if I lose internet during the transmission it causes a lot of problems. I told tech support this with every phone call. I tried to exchange it at Best Buy, but was past the return time limit, so had to Deal with Net gear. I was calling them every day, sometimes twice a day. The had me have my cable company check my lines etc. A further delay. I have been working with Net Gear for 6 weeks. Finally they decided they would send me a different one. I said thank you and waited. Two weeks went by and I still had not received it, so I called them. "we sent you an email, you have to fill out a return request" So I did that. Unless you want to return it to one of their centers, you have to pay to have them send you one and then you return yours. I paid. I got a call from Net Gear a couple of days later, I have to send them proof of purchase, after they receive that they will process my request. I told them I could not wait anymore, internet is mandatory for my job.. I have no choice but to purchase another modem router. I guarantee it will not be a Net Gear product.

      No, I would not recommend this to a friend

    • Rating: 1 out of 5 stars

      bought mid may - has never worked right

      Posted
      Daveedave
      • My Best Buy® Elite Plus MemberElite Plus Member

      I wanted to avoid paying the monthly $10.00 for the Comcast Router, and unfortunately, Comcast wouldn't let me return the old router because I had phone service. When I saw this router, I thought this would be a great solution. Upon install, the item worked great initially! Fast speeds, all my wireless items (Nest/Tivo/Apple TV/Sonos) worked perfectly. However, after a few weeks, I started noticing that my office phone, hooked up over VoIP to my house would lose the connection, then the Nests dropped their connection, and I kept getting a Red dot on the my xfinity app saying that my modem was not connected. This was frustrating since my wife works from home, and needs to be able to wirelessly connect her laptop as well as our phone due to no wired cable connections. Our home was built before homes had ethernet ports, so we're mostly WiFi. It got to the point that I have reset the modem to factory multiple times, and the good news is I'm a pro at setting up the admin and apply my own wifi name and password, although it stinks having to do this 3-4 times in a one month period. I spent a good 1.5 hours with Comcast about the multiple issues and having to reset this router several times. Initially, Comcast thought it was something to do with my address, or the router not being found on my account. Personally, because this is such a new product, I suspect that there must be a firmware update that hasn't rolled out. The problem is I bought this new, and it only has 90 days of support from Netgear, even though it has a 1 year warranty. My 90 days will end aroud the 9th or the 15th. I ordered it on the 9th, and it arrived on May 15th, so I'm not sure how they calculate the 90 days. If you read forums online, you'll see that this router has had MANY reported issues. I only know this... I went back to Comcast 3 days ago, picked up a wireless modem from them, and everything has worked perfectly since I activated the new modem. Not once have I lost the signal in my house, nor have I had any wireless problems with our phones, or our internet since putting the Comcast modem/router back in place. I want to save the $10.00 a month box rental, and especially after paying $260.00 for this modem, and now an hour support with Netgear, I'm hoping they will either RMA this unit and send me another, or possibly help me figure out why this isn't working.

      No, I would not recommend this to a friend

    • Rating: 5 out of 5 stars

      Great Modem/Router

      Posted
      ATBIUCKS
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      I recently moved and have decided to order Xfinity. I have always purchased my own Modem Router and needed a new one since I opted for the voice option. I looked at this router and the one offered by another company with similar features. I have used Netgrear before and have had good luck with them. I purchased the modem and the Xfinity technician set everything up pretty quickly. Pros: easy set up (with the technician), has worked without issues so far (been using for 6 weeks), good speed, and range is surprising good. I have to have the modem in the basement based on my cable line and I was surprised with the signal coverage/strength, even on the second floor. I have at least 20 devices using the access point (TVs, phones, computers, smart home stuff) without any slow down. My kids are always on Netflix/Youtube and have yet to complain.Cons: the app has only very basic functions and the router is expensive. Xfinity rents the same router for about 10 bucks a month. I paid close to $300. Obviously if I keep it for at least 3 years it is worth it. Overall would purchase again. Have had no issues with internet access.

      I would recommend this to a friend

    • Rating: 4 out of 5 stars

      Ok not great.

      Posted
      Milt
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      Design issue: 1. Netgear should have been a little less conservative $$$ Including an internal FAN to cool the overheated components within the chassis. 2. Anyone purchasing this unit works well. Hint: Do Not Call Xfinity/Comcast until you connect the unit run the setup with Netgear documentation .. wait to call them to authorize it... the modem will automatically connect to customer service portal. 3. You will the be required to enter your email/pass word. 4. Connection will then be an automatic issue. so have your phone in hand .. checking for dial tone.. and guess what it's all done within 5 minutes. 5. Make sure you take the rental unit back only after 1 week of usage .. due if the Netgear is going to fail it will do so within 1 week. 6. Call Xfinity/Comcast notifying them of removal or rental unit and installation of your own. You're done.. Check your bill once you take the unit back.. seems Xfinity/Comcast has issues with following thru on removal of charges and overcharges etc.

      I would recommend this to a friend

    • Rating: 4 out of 5 stars

      Xfinity makes this a major problem

      Posted
      KC1234
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I purchased this so I would not have to pay the monthly rental fee with Xfinity. Set up took way to much time, after 2 hours of being on the phone trying to get it connected I gave up and went back to the rented modem. I took a day off of work and tried again. After 3 hours on the phone and various people they could not get it connected and then I was told to contact Xfinity. Then after being on the phone with Xfinity for almost another hour the modem finally started working. The problems are not over, now I have to call Xfinity again as they are still charging me the monthly rental fee and they told me they would take it off last month, but nope they credited me for last month and charged me again for this month. The modem works good most the time, the problems I have with it, is it drops the wi-fi on my cell phone, I don't have the problem with my laptop though, so I really have to watch it to make sure my phone does not change over to 4G or I have to reconnect it, this happens every couple weeks.

      No, I would not recommend this to a friend

    • Rating: 5 out of 5 stars

      Very Happy and worth the money.

      Posted
      Headberg21
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      So I've been paying $10 a month to the cable company to "rent" their router. I bought an Arris router and returned that after a week because it was horrible. I looked online and couldn't find a router I wanted to buy that I could trust. A month ago my internet was dragging. So I called Comcast and asked what the problem was. They couldn't give me a direct answer. I reset my modem numerous times and still I was not getting the speed I was paying for. Now everything in my house is wireless including my PC which has an installed wifi card. I heard of nighthawk products and knew they had a good rating. So I decided to bite the bullet and buy it. After installing it I noticed a huge difference. The signal is strong and I am getting the speeds I was before when I tested it on speedtest.net. Well worth investment.

      I would recommend this to a friend




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