A:Answeras I understand it, the charge to move and haul away the old appliance is optional . If you have a way to do this on your own, you shouldn't have to pay that charge.
A:AnswerYes. Air conditioner is not as big as standard gas oven, so it can be hauled away, without charge if it’s just one, but if they are many, a charge might be imposed
A:AnswerYes, they will charge you for haul away and then refuse to do it. You won't get a refund either unless you spend about a day on the phone with customer service in India.