A:AnswerHello - Thanks for reaching out to us. For assistance with this situation, please follow the instructions listed in the "GE Appliances Ice Maker Limited Warranty" section on pg. 17 of the Owner's Manual. We appreciate you being part of the GE Profile family. Best regards! -Don@GEAppliances
A:AnswerHi - Thanks for reaching out to us. Our wonderful Profile Opal ice maker produces delicious, chewable, compacted flakes of ice. They are solid but soft enough to chew. We hope you choose one for your home. All our best! Vikki@GEAppliances
A:AnswerHello - This innovative design avoids clumping and leaks by recirculating melted ice to the water reservoir. You'll always have fresh ice on hand thanks to a smart, automatic ice maker that refills when your ice is running low. Thanks for taking the time to check with us. Have a great day! -Don@GEA
A:AnswerThanks for reaching out! Yes, this is normal. It will squeak when in need of defrosting. It may start to squeak as ice starts to build up around the mechanisms. The defrost cycle is automatic and may take 10 to 45 minutes. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA
A:AnswerHi - Our Profile Opal ice maker is not designed to be connected to a water supply line. The reservoir is filled by hand as needed. The "good ice" is always fresh, delicious and chewable. Nugget ice available at home whenever you want it day or night. All our best! Vikki@GEA
A:AnswerI'm sure there is a specific quantity, but I basically use about 60-70 ounces at a time when its empty. I fill it with a 30 oz tumbler twice. We bought the extra tank as an accessory, but haven't felt the need to use it. Still in box.
A:AnswerWe’re so sorry your Opal icemaker has stopped working so soon after receiving it. We can understand your concern and would like to help. Our Opal Support Line is available at 1-866-907-6718, or you can reach out to us via our Opal website. Please let us know if you need additional assistance and we’ll be happy to help. -Gina@GEA
A:AnswerHello. Thanks for bringing this to our attention. We're sorry to hear that your ice maker stopped working. We recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737).We are confident that one of our techs will be able to help, and should you have any additional questions, please reach out to us!- Kianna@GEA
A:AnswerWe'd be happy to share the dimensions of this great ice maker! Its dimensions are: 16-1/2" x 10-1/2" x 17-1/2" (HxWxD). We hope this helps! Let us know if you have any more questions about it. -Chris@GEA
A:AnswerNo. It has a tank that you fill and you can add an additional side tank to hold more water but it does not have any way to connect to a water line.
A:AnswerHello- Thank you for your question. Condensation is normal with the opal icemakers. During normal operation, condensation forms on the bottom surface of the ice bin. This water will sometimes collect and drip down the lower front surfaces of the ice maker. The included drip tray can be installed in front of the Opal to collect this water. Now if you find that there is other issues or concerns then you can reach out to our Opal support number- 866-907-6718.
Let us know if we can assist with anything else. Take care! Dianna@GEA
