A:Answer I like Best Buy Customer service and rewards program, From the symptoms you describe, please backup any data you may have and you have 2 main options
You are still under warranty so do not waste time do it as Soon as possible.
1. with your receipt, Return said computer and let them know, the issues you are having with this model leaves you with a vote of no confidence in this model and you would like a replacement of "Like" Kind. meaning the same value of your purchase price. Currently It is slim pickings for Quality desktops but the 2 below are good even if they are Dell
2. You can have them fix it for you, take it to the geek squad. they may just reset it to factory default which will not solve the issue or decide it needs replacing, let them try
I hope this was helpful
Should you decide to stick with this model I suggest keeping an extended warranty on this product. (When we buy a product that we feel has value and quality; the expectation is that is should be a good product and work as it is advertised
