Questions & Answers

Q: QuestionDoes this membership provide free shipping?

• A:Answer Yes, this membership provides free 2-day shipping with no minimum purchase required.

Q: QuestionCan I return items with this yearly membership?

• A:Answer Yes, you can return items with an extended 60-day return and exchange window on most products.

Q: QuestionDoes this membership require a My Best Buy account?

• A:Answer Yes, a My Best Buy account is required for this membership.

Q: QuestionAre there exclusive prices for members?

• A:Answer Yes, there are exclusive member prices on thousands of items.

Q: QuestionWhat kind of access does this membership provide?

• A:Answer This membership provides exclusive access to sales, events and highly anticipated products.

Q: QuestionIf the price drops on a new item I purchase will Best Buy honor that price?

Asked 2 years ago by Lamar.

• A:Answer no I recently bought a MacBook m3max and the price was 3500 when I bought it Best Buy then had a sale themselves on the item for 2999 I the requested the price match and was told that it was eligible then when he put it through they said we weren't able to process it makes no sense lol the MacBook see was on your own. website and you won't honor it rediculous

  Answered 1 year ago by ConradYVerified Purchase

  Helpful (25)Unhelpful (4)ReportAnswer this questionShow more answers (5)

Q: QuestionBesides 60 day returns and 2-day shipping, are there other perks. why we should pay ($50 a year) for another membership? Worthwhile discounts would entice us for example: additional 10% off sale items or 50% off all open box items. There has to be more.

Asked 2 years ago by Jonas.

• A:Answer Yeah, as an example, have you ever bought something and on the 15 days, the priced dropped? How about even 31 days like other retailers typically? That especially happens with Phones, and Computer hardware, like video cards and ssd storage. I actually went back to Best buy twice within 40 days to get back the price difference from a samsung ssd that I bought!! And Gpu prices dropped so I ended up upgrading the Video Card I bought for a more powerful one!!, LOL! I'm smiling now!!

  Answered 2 years ago by ArthurBVerified Purchase

  Helpful (19)Unhelpful (4)ReportAnswer this questionShow more answers (5)

Q: QuestionHow do I cancel my membership?

Asked 2 years ago by sponge.

• A:Answer On 1/16/2024 I cancelled my membership plan of $189.00 with a chat with Kusuma. He said that my membership would be cancelled, and sent me a transcript of the cancellation. However, my visa card has been charged. Kusuma saId that it would take 24 hours to credit the charge back to my credit card. As of today, 1/20, the charge is still on my visa, When can I expect a refund to my Visa card.

  Answered 2 years ago by Anonymous

  Helpful (61)Unhelpful (19)ReportAnswer this questionShow more answers (5)

Q: QuestionDoes this membership include haul away service?

Asked 2 years ago by Nicki.

• A:Answer Run from this company !! They are horrible

  Answered 2 years ago by JeffSVerified Purchase

  Helpful (10)Unhelpful (5)ReportAnswer this questionShow more answers (5)

Q: QuestionSo to get you to sign up you can do the buy 2 get 1 free with the Switch games. How often will this be available or is this just a promo to sign up so its just that one time?

Asked 2 years ago by Snupe.

• A:Answer They just stopped this benefit.

  Answered 2 years ago by Tae4Verified Purchase

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionI know that Best Buy Plus membership extends the return period on most products to 60 days. But does it also extend the Price Match Guarantee to 60 days as well? Or is that still only good for 14 days regardless?

Asked 11 months ago by Bart.

• A:Answer It did with my microwave return. I was at the 60 day mark and they worked with me.

  Answered 11 months ago by LindaBVerified Purchase

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionWill this membership help with ordering hard to come by items? like some laptops, video cards or recently released tech goes unavailable the moment i get notification its available for purchase. this has been gong on for years and im sick of it.

Asked 1 year ago by GaryD.

• A:Answer From my experience, no. If you ask Best Buy, they will assure you that members receive exclusive, early access to these products to sell the membership to you like they did to me. I haven't had any early or exclusive access to high demand products that they specifically promised I would get early access to purchase. Don't buy the membership for that benefit.

  Answered 1 year ago by LoganVerified Purchase

  Helpful (7)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionI am interested in an Apple smartwatch. If I buy the Best Buy $50 membership, can I then try any Apple smart watch for 60 days? Then at the end of the 60 days (or sooner) buy the smartwatch or return it? Or do I have to purchase both, at the start?

Asked 10 months ago by JimVOC.

• A:Answer Get the membership, then make your purchase. You can do both in one visit.

  Answered 10 months ago by DaveVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionLet me be more specific with my original question If I purchase the $49 Geek Squad membership, then I purchase a Starlink kit which requires activation.. Do I have 60 days to return the Starlink if I am not happy with the performance?

Asked 1 year ago by Goat5674.

• A:Answer I would recommend asking Best Buy support for a guarantee but every item should allow 60 days with the membership besides some workout equipment and cameras that require a 15% restocking fee

  Answered 1 year ago by GeneralVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionDoes this include install

Asked 2 years ago by Quel.

• A:Answer It's 2024, if you need an install you better have the Best buy plus Total plan. It also covers 2 years of warranties instead of having to pay every time.

  Answered 2 years ago by JosephWVerified Purchase

  Helpful (2)Unhelpful (1)ReportAnswer this questionShow more answers (5)

Q: QuestionWhen can I cancel my membership?

Asked 8 months ago by Mario.

• A:Answer Anytime

  Answered 7 months ago by MichaelDVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDoes Best Buy Plus included Geek Squad tech support to include remote computer tune-ups?

Asked 2 years ago by Nodisplay.

• A:Answer Yes, Best Buy Plus includes unlimited remote computer tune-ups with Geek Squad tech support. This is one of the key benefits of the membership, allowing you to receive expert assistance with your computer's performance remotely without any additional charges.

  Answered 2 years ago by SpoofeeDotComVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionDoes Geek Squad membership cover multiple laptops?

Asked 2 years ago by Gerry.

• A:Answer My Best Buy Plus does not include 24/7 Tech Support. You would need to purchase My Best Buy Total for 24/7 Tech Support, which covers the software of the product. My Best Buy Plus also does not include Best Buy Protection plans, and you would also need to step up to the My Best Buy Total membership for that as well. If you have any questions, feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.

  Answered 2 years ago by Memberships Expert Team

  Helpful (2)Unhelpful (1)ReportAnswer this questionShow more answers (5)

Q: QuestionI have a Denon 2803 receiver Can I buy a membership so it can be repair in the future.

Asked 2 years ago by Anonymous.

• A:Answer NO

  Answered 2 years ago by JamesMVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (5)