Questions & Answers

Q: QuestionI received an email about automatic membership renewal. I do not want to renew. Can you cancel it ?

Asked 2 years ago by Carl.

• A:Answer Yes you can speak with a worker in store make a appointment

  Answered 2 years ago by ThomasVerified Purchase

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Q: QuestionI want to cancel my geek squad membership

Asked 2 years ago by Diva60.

• A:Answer If you would like to cancel your My Best Buy Total membership, please give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.

  Answered 2 years ago by Memberships Expert Team

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Q: QuestionIf I cancel my subscription next year at renewal, does that mean the tv I bought during the year no will longer have coverage? Will I be able to get coverage or will I have to continually renew this program every year?

Asked 2 years ago by Boardwalk.

• A:Answer I would recommend to keep the subscription because of all the perks it comes with but yes you can add additional coverage after the membership is cancelled.

  Answered 2 years ago by KennethD

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Q: QuestionI purchased a new computer from another store. Does Best Buy Total include data transfer from the old computer to the new computer and set up for the new?

Asked 2 years ago by Hetts.

• A:Answer Yes, in store services are included

  Answered 2 years ago by JoseyCVerified Purchase

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Q: QuestionWill Geek Squad come to my house and set up a sound bar purchased from Best Buy? My TV was not purchased from Best Buy.

Asked 2 years ago by Pepper.

• A:Answer They will install the sound bar but might charge

  Answered 2 years ago by DeepaliKVerified Purchase

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Q: QuestionWhat do you charge with this membership to have a remote starter installed in a vehicle? Do I need to purchase the equipment from Best Buy? Thank you.

Asked 2 years ago by Julie.

• A:Answer Installation is typically included with the price of the remote start system. If you have questions regarding installation cost for a remote starter system you already have, I would recommend visiting your local store for a quote and they can confirm if you have all of the necessary parts for the installation. If you have any other questions, feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.

  Answered 2 years ago by Memberships Expert Team

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Q: QuestionI am having problems connecting my Sonos speakers (2) after my wifi name was changed. Any help?

Asked 2 years ago by Cpted.

• A:Answer Hey there, No problem, let me help you with that. Here are a few things you can try to connect your Sonos speakers after you changed your Wi-Fi name: 1. Make sure that your Sonos speakers are powered on and connected to your Wi-Fi network. You can check this by opening the Sonos app and tapping on Settings > System > Network. 2. Try restarting your Sonos speakers and router. This can often fix minor connection issues. 3. If you're still having problems, try resetting your Sonos speakers. To do this, press and hold the Play/Pause button and the Volume Down button on each speaker for 11 seconds. The speaker will flash white and then turn off. 4. Once your Sonos speakers are reset, try connecting them to your Wi-Fi network again. You can do this by opening the Sonos app and tapping on Add System. If you're still having problems connecting your Sonos speakers, you can contact Sonos support for assistance. Here are some ADDITIONAL TIPS: Make sure that your Sonos speakers are within range of your router. Try moving your router to a different location. Avoid placing your router near metal objects or appliances, as this can interfere with the Wi-Fi signal. Try disabling any VPN or ad-blocking software that you're using. I hope this helps! Let me know if you have any other questions. Cheers!

  Answered 2 years ago by FernandoRVerified Purchase

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Q: QuestionWe bought a TV from the best buy store a week ago, but did not buy the total membership when offered at the time of purchase. If I buy it today, would techs come and install the TV we bought? If they do, do they also install other old TVs in the house?

Asked 2 years ago by RS.

• A:Answer Well I just talked to the customer support chat and I have the highest tier membership and I was about to purchase the U7k 75 inch and they told me today that free installation on TVs is not included. So maybe I go someone who didn’t know what they were talking about idk. But it seems like it’s no longer covered.

  Answered 2 years ago by Samuel

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Q: QuestionIf I buy a laptop will they transfer my stuff from my old laptop to it?

Asked 2 years ago by Kathy.

• A:Answer Yes, if you ask them.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionIf I have TotalTech Membership can I go to Apple Store to have my iphone fixed that was purchased from Best Buy

Asked 2 years ago by DonVohnski.

• A:Answer You can go to Apple any time with an iPhone to get it fixed, no matter where you bought it. If you purchased AppleCare+, or received it included in your My Best Buy Total Membership, Apple knows you have AppleCare+ on your device and can repair it. If you have any questions, feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.

  Answered 2 years ago by Memberships Expert Team

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Q: QuestionWhat does it mean there a message that says "There is an issue with your Credit Card. To keep your brnefits, update your payment method now". My renewal Date is 6/1/26. Thank you.

Asked 13 hours ago by Anonymous.

Q: QuestionHow do I cancel my membership?

Asked 3 days ago by Anonymous.

• A:Answer Hello. Thanks for asking. We're sorry to hear that you wish to cancel your My Best Buy Total™ membership. This can be done however, by logging into our website and visiting the Plans and Subscriptions section (https://www.bestbuy.com/services/planlist). Please know that by cancelling your membership, this will also cancel any Best Buy Protection plans that you may have received through your membership (https://www.bestbuy.com/site/best-buy-membership/best-buy-protection/pcmcat1608643232014.c?id=pcmcat1608643232014). If you should have any questions, or need assistance with this, send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), and mention it's in response to your "My Best Buy Question."

  Answered 2 days ago by Memberships Expert Team

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Q: QuestionAre appliances covered?

Asked 3 days ago by Paula.

• A:Answer Yes. The payment shown is annual payment not a one time thing.

  Answered 1 day ago by MarinaHVerified Purchase

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Q: QuestionHow do I cancel membership

Asked 4 days ago by Jon.

• A:Answer Hello, Thank you for your question. It can be necessary to cancel a membership. You can do so online via your account under your membership tab, or you can reach out to our team on social media for assistance. Our team can be found on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)

  Answered 4 days ago by Memberships Expert Team

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Q: Questiondoes my best buy total cover software repairs on phone 24/7

Asked 5 days ago by Anonymous.

• A:Answer My Best Buy Total™ does include 24/7 tech support for your devices. Connect with a Geek Squad Agent here: https://www.bestbuy.com/services/remotesupport

  Answered 4 days ago by Memberships Expert Team

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Q: QuestionI cracked the screen on my cellphone. How will repair be covered with Total Tech.

Asked 6 days ago by Anonymous.

• A:Answer Hello, Thank you for reaching out. We would be happy to help anyway we can. If you have the protection plan we are able to repair screens. We would need some more information. Can you please send us a private message/DM via social media. I have provided links below to our social media pages. Please include with your message, Facebook ( http://facebook.com/BestBuy), Twitter/X ( http://twitter.com/BestBuySupport), or Instagram ( http://instagram.com/bestbuy)

  Answered 5 days ago by Memberships Expert Team

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Q: Questionhow do I cancel yearly membership

Asked 1 week ago by marie.

• A:Answer No

  Answered 1 week ago by MiguelRVerified Purchase

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Q: QuestionHow do I cancel the auto-renewal of my membership (Geek Squad)?

Asked 2 weeks ago by Eddie.

• A:Answer It is my understanding that I can renew or cancel when I am prompted that the subscription period is coming to an end.

  Answered 1 week ago by MattMVerified Purchase

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Q: Questiondo 179.99 mbrship pkg come with virus protection

Asked 2 weeks ago by Anonymous.

• A:Answer Yes it does, if you suspect a virus is making your computer, phone or any device whether you bought it at Best Buy or elsewhere.

  Answered 2 weeks ago by ATrueBangForYourBuckVerified Purchase

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