Questions & Answers
Q: QuestionDoes my membership get me a discount on household appliances?
Asked by Birdie.
- A:Answer Hi there! Thank you for your review of your My Best Buy Total membership. We definitely understand the desire to take full advantage of our Rewards Program and fully maximize your savings. As a My Best Buy Total™ member, your benefits include free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and extended 60-day return window on most products. For more information and support with your membership, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Answered by Memberships Expert Team
Q: QuestionI have to total membership and I purchased an iPad 14 days ago and it just went on sale. Can I get the sale price
Asked by Anonymous.
- A:Answer Thank you for sharing your feedback as a My Best Buy Total™ member! Our Price Match Guarantee (https://www.bestbuy.com/site/help-topics/best-buy-price-match-guarantee/pcmcat297300050000.c?id=pcmcat297300050000) is a great way to make sure you aren’t missing out on any deals on your recent purchases. With the membership, it does not guarantee that you will be able to price match, but it does provide you with an extended 60-day return/exchange window on most products, which can help. Please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (BestBuy) for further assistance and mention that you're contacting us in response to your My Best Buy review. We're here to help!
Answered by Memberships Expert Team
Q: QuestionHow do I cancel membership?
Asked by Susa.
- A:Answer I never wonted this please cancell
Answered by Anonymous
Q: QuestionDoes the My Best Buy Total include the 77" TV installation cost?
Asked by KT.
- A:Answer Hello, KT. Thank you for your question. It's important to know the benefits of your membership, especially if you have a new TV you want installed. Installations and set ups are not included in your My Best Buy Total membership, however does give you a discount on those services. If you'd like to talk to someone regarding an installation and get an estimate, please reach out to our team on social media who will be happy to assist you. They can be found on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For more information on your My Best Buy Total membership benefits, please visit https://www.bestbuy.com/memberships.
Answered by Memberships Expert Team
Q: QuestionDoes this membership include free installation or setup of subwoofer? For example SVS pb17?
Asked by Vk.
- A:Answer Hello, VK. Thank you for your question. It's important to know the benefits of your membership, especially if you're wanting something installed or set up. Installations and set ups are not included in your My Best Buy Total membership. It does give you a discount on those services. If you'd like to talk to someone regarding an installation and get an estimate, please reach out to our team on social media who will be happy to assist you. They can be found on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For more information on your My Best Buy Total membership benefits, please visit https://www.bestbuy.com/memberships.
Answered by Memberships Expert Team
Q: QuestionI purchased a Samsung tv at Best Buy. It was delivered and set up efficiently by the geeks. Later I heard they could have removed it at no charge. Is that true?
Asked by Curios.
- A:Answer Hello, Curios. Thank you for your question. It can be concerning if you hear that you may have been over charged for a service. Best Buy does not deliver and install TVs for free unless there's a promotion going on. Your My Best Buy Total membership does give you discounts towards installations and services such as TV mounting. TV haul away is not included in any free promotions. For more information on the benefits of your My Best Buy Total membership, please visit https://www.bestbuy.com/memberships.
Answered by Memberships Expert Team
Q: QuestionI just renewed my Membership Plan as my expired and I was not aware of it. How do I download my Webroot Protection renewal on my laptop?
Asked by Kay.
- A:Answer It should fall under the same account, otherwise you can typically find your Webroot key under your digital purchases on your Best Buy account online. If still having trouble, please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). We'd be happy to help.
Answered by Memberships Expert Team
Q: QuestionHow to cancel
Asked by Gail.
- A:Answer haven't done it but, customer service and say you wish to cancel?
Answered by Goose
Q: QuestionHow do I cancel the membership
Asked by Jean.
- A:Answer Hello, Thank you for reaching out. You are able to cancel the membership on the app or you can reach out to us on the following platforms: Facebook @BestBuy, Instagram: @BestBuy, X: @BestBuySupport.
Answered by Memberships Expert Team
Q: QuestionDoes Total Tech include transferring data from my old laptop to the new one?
Asked by Lynda.
- A:Answer Hello, Thank you for the review. Great question. You can find all our benefits and information at the link I provided. https://www.bestbuy.com/service-triage/home. Our team would be happy to assist you on the following platforms: Facebook @BestBuy, Instagram: @BestBuy, X: @BestBuySupport.
Answered by Memberships Expert Team
Q: QuestionHow do you cancel a credit card that is on file for a yearly subscription that you no longer want?
Asked by ron.
- A:Answer Hello, Thank you for reaching out regarding your membership. You can cancel on the app or Our team would be happy to assist you on the following platforms: Facebook @BestBuy, Instagram: @BestBuy, X: @BestBuySupport.
Answered by Memberships Expert Team
Q: QuestionHow can I cancel my Best Buy Total Protection ??
Asked by Anonymous.
- A:Answer Hello, Thank you for reaching out regarding your membership. You can cancel on the app or Our team would be happy to assist you on the following platforms: Facebook @BestBuy, Instagram: @BestBuy, X: @BestBuySupport.
Answered by Memberships Expert Team
Q: QuestionI have the total protection plan. Will it cover the laptop forever as long as I renew the plan?
Asked by shell.
- A:Answer Thank you for being a My Best Buy Total™ member, Leigh! A Total membership includes up to 24 months of product protection on most Best Buy purchases while the membership is active. You can explore a full breakdown of your membership here: https://www.bestbuy.com/memberships. For further assistance, please reach out to us via Instagram (instagram.com/BestBuy), X (X.com/BestBuySupport), or Facebook (facebook.com/BestBuy) to review this for you. When reaching out via social media, be sure to mention that it's in response to a "My Best Buy Review".
Answered by Memberships Expert Team
Q: QuestionI just bought a computer a couple weeks ago and could not afford the waranty at that time. Would this work retroactively? To be clear nothing is damaged or broken now. Its a great computer! But I am now regretting not getting the warranty.
Asked by NateG.
- A:Answer NateG, if you are not a My Best Buy Total™ member already and you become one, the protection plans will be added to any new products purchased, but not ones already purchased. However, if you are still under the return and exchange period (https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014), you can bring it back into your store for further assistance. If you ever have any other questions, please reach out to us via Instagram (instagram.com/BestBuy), X (X.com/BestBuySupport), or Facebook (facebook.com/BestBuy).
Answered by Memberships Expert Team
Q: QuestionHow do I cancel the membership
Asked by Anonymous.
- A:Answer no need to cancel
Answered by DINESH
Q: QuestionHow do I cancel this yearly membership?
Asked by Dinojo.
- A:Answer Hi, Dinojo. Sometimes it's necessary to cancel a membership. If you are in need of assistance cancelling your membership, please reach out to us on social media and we'll be glad to assist you. We can be found on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
Answered by Memberships Expert Team
Q: QuestionHow do I access Geek Squad assistance?
Asked by Moi.
- A:Answer best buy desk
Answered by DINESH
Q: Questionhow do you cancel geek squad
Asked by Anonymous.
- A:Answer Hi there! We're sorry to learn you'd prefer to cancel your membership, however, you're certainly welcome to do so whenever you like. For self-service, visit your My Best Buy account, locate your membership, and select cancel. If you'd like some help with this, feel free to message us on Facebook at @BestBuy, Instagram at @BestBuy, or Twitter/X at @BestBuySupport, and mention it's regarding your My Best Buy Plus™ review. Thanks!
Answered by Memberships Expert Team
















