Questions & Answers
- Model:
- B09PTJKC33
- |
- SKU:
- 6511814
Q: QuestionCan I use Ring devices on two different properties? We have a second home and want to know if we need more than one account. Thanks!
Asked by MA3.
- A:Answer Hello MA3, Good question. Yes, you can use multiple Ring devices at different locations using the same Ring App and account. Locations are a function in the Ring app that allows you to group your Ring devices by their physical location. If, for example, you had a Ring Alarm and a number of Ring cameras at both your home and your place of business, you could group these devices into "Home" and "Business" locations. That way when you want to check on the status of a business camera or make an adjustment to the Ring Alarm system in your home, you can view devices at that particular Location. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/115005039983-Managing-Ring-Devices-Using-Locations. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Jamila with Ring.
Answered by Ring
Q: QuestionCan this light be programmed for the lights to stay on overnight. Would like to replace existing light on porch and back door with this product. But only if the actual LIGHTS can stay on over night to keep the property constantly lit in the night hours.
Asked by Londi.
- A:Answer Yes it can. It has multiple settings. You can set it to always stay on and also for motion only
Answered by ErilovesJesse
Q: QuestionCan multiple phones receive notifications
Asked by Anonymous.
- A:Answer I found it different from answers ring provided below. When multiple devices, alert was sent to only one of the multiple devices. Sometimes device A and other times device B, kind of random as i didnt do anything to control it.
Answered by Anonymous
Q: QuestionOn the ring floodlight cam are the floodlights a dusk to dawn light or do they just come on when motion is detected.
Asked by Pat.
- A:Answer You can set it for both
Answered by ErilovesJesse
Q: QuestionCan it be connected to an outlet plug?
Asked by Anonymous.
This question was asked about the related product: Ring Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - Black
- A:Answer Hello, Great question! No, the Ring Floodlight Cam Wired Pro can only be hardwired (100V-240V). If you do not already have an existing junction box, one can be installed, however, Ring highly recommends that you engage a licensed electrician for this. Here is an article with more detailed specifications for this device: https://support.ring.com/hc/en-us/articles/360059101391-Ring-Floodlight-Cam-Wired-Pro-Information. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Alexis at Ring
Answered by Ring
Q: QuestionThe mounting bracket with the rubber seal uses only a single screw in the middle to keep it connected to the box on the wall. The weight of the floodlight pulls it forward slightly so it's not a water tight seal anymore. Any suggestions?
Asked by TrembL.
- A:Answer Hello TrembL, Your Floodlight Cam Wired Pro must be installed on a 4“ round UL listed weatherproof electrical box. A proper electrical box should allow you to secure the device with two screws. Here is a helpful article with images for your review: https://support.ring.com/hc/en-us/articles/360059068632-Installing-Your-Ring-Floodlight-Cam-Wired-Pro-. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring
Answered by Ring
Q: QuestionIf I replace my porch light with this, will I still be able to turn the switch on and off to control the light?
Asked by LL.
This question was asked about the related product: Ring Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - Black
- A:Answer Yes. That is what I did. But if you turn off the switch you turn off the camera. I have a family member who is habitually turning it off and it’s driving me crazy! I may get an electrician to take it off the switch. And just wire it close by.
Answered by Anonymous
Q: QuestionWhy does the title of the item say “Wired Pro Outdoor Wireless”? Is the camera wired or is it wireless?
Asked by Steph.
- A:Answer It requires being hard wired into power at a junction box for power. Camera connects via wifi to provide picture/video/alerts & app.
Answered by Ralph
Q: Questionthe new floodlight pro camera are the lights on these white or yellow color
Asked by Anonymous.
- A:Answer Yellow on mine. I hate it.
Answered by Anonymous
Q: QuestionDo I have to pay for a subscription and if so how much?
Asked by Dosa.
This question was asked about the related product: Ring Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - Black
- A:Answer You don’t have to. But one is available. We have ours set for no subscription and basically what that means is that no one aside from my wife and I are monitoring it. That being said, it will still alert you to objects or people in its line of sight annd will record that movement and you can from there set off the alarm on it which is quite loud if you want. Basically without the subscription, its up to you to call the police if you feel it’s necessary.
Answered by JofDoom
Q: QuestionWILL THE SIREN TURN ON WHEN MOTION IS DETECTED ?
Asked by THOMAS.
- A:Answer No, you have to hit the siren button from the app dashboard-otherwise the siren would go off anytime there is motion.
Answered by TexasShopper817
Q: Questiondoes this have a battery back up in case of power outage?
Asked by Anonymous.
- A:Answer Hello, Great question. No, the Ring Floodlight Camera Wired Pro does not have a battery backup option. The Floodlight Cam Wired Pro has Advanced Motion Detection, Customizable Motion Zones and Customizable Privacy Zones that are controlled from the Ring app. In addition, the Floodlight Cam Wired Pro has advanced features including radar-powered 3D Motion Detection, Bird’s Eye View for more precise motion alerts, Audio+, a 110db security siren, dual-band wifi, is compatible with Amazon Sidewalk and an array microphone that limits sound detection. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360059101391-Ring-Floodlight-Cam-Wired-Pro-Information. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Jamila with Ring.
Answered by Ring
Q: QuestionHi How far this motion can detect? 30feet? Thx
Asked by Sonia.
- A:Answer Hello Sonia, Great question. The Ring Floodlight Camera Wired Pro has 3D Motion Detection with Bird’s Eye View; 270 degree, 30-foot Customizable Motion Zones. For more information please see our help center article: https://support.ring.com/hc/en-us/articles/360059101391-Ring-Floodlight-Cam-Wired-Pro-Information. If you have any additional questions, please feel free to reach out through our Ring Community forum on Ring.com (http://ring.com/): https://community.ring.com/. Thank you, Jamila with Ring.
Answered by Ring
Q: QuestionCan it be mounted under an eve instead of on a vertical wall?
Asked by MultiPodOwner.
- A:Answer Hello Mike, Great question. Yes, the Ring Floodlight Camera can be mounted under an eve. To mount the Ring Floodlight under an eve or overhang, you will need to rotate both the lights outward during installation. For more information regarding installation, please see our help center article: https://support.ring.com/hc/en-us/articles/360059068632-Installing-Your-Ring-Floodlight-Cam-Wired-Pro-. If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/. Thank you, Jamila, with Ring.
Answered by Ring
Q: QuestionIf I already have a ring video doorbell with the over a number of window/door sensors, will my WIFI network be able to replace 3 motion floodlamps with 3 ring wired video w/floodlights.
Asked by Kuma.
This question was asked about the related product: Ring Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - Black
- A:Answer Hello Tam, Great question! Internet speed is the measure of how fast your wireless network uploads and downloads data. If either or both of those functions are too slow, your Ring app won't be able to display the video image from your Ring device's camera. That's why it's important to test your internet speed in the area around your Ring device before installing. To test your internet speed, do the following: Bring your mobile device to the area where your Ring device is installed. Make sure cellular data is turned off in your mobile device settings. Open a web browser on your mobile device and go to bandwidthplace.com. Click on the Start button in the center of the gauge to start the test. After the test is done, look at the small table under the gauge. The green number in the first column is the download speed. The blue number in the second column is the upload speed. As a general rule, most Ring devices function best when upload and download speeds are 2 Mbps or greater. If your speeds are slower than that, you could try moving your router closer to your Ring device or (if necessary) calling your internet service provider to discuss getting faster internet speeds. Here is a helpful article that walks through this process step-by-step: https://support.ring.com/hc/en-us/articles/115001499906-Ring-App-is-Having-Trouble-Connecting-to-a-Ring-Device-and-Showing-Video. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you, Alexis with Ring
Answered by Ring
Q: QuestionWhat generation is the ring floodlight camera pro?
Asked by Greatbuy.
- A:Answer As far as I'm aware, it's the latest one.
Answered by PeteM
Q: QuestionIs this Ring Floodlight system completely wireless? If so, how long is the battery life? Is it easy to change the batteries?
Asked by Bflatt.
- A:Answer Hello Bflatt, The Floodlight Cam Wired Pro is compatible with dual band wifi (2.4 GHz or 5 GHz) 802.11 ac. DIY installation of your Ring Floodlight Camera Wired Pro is intended to be a relatively easy process. However, as the Floodlight Camera requires a junction box as well as wiring up live wires, it's recommended you hire a licensed electrician to install the Floodlight Cam. The Ring Floodlight Cam Pro should be connected to a 100 VAC~240 VAC 50/60 Hz power source. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. Thank you, Antonio from Ring
Answered by Ring
Q: QuestionWill Geek Squad do the instillation?
Asked by Nat.
This question was asked about the related product: Ring Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - Black
- A:Answer Hello Nat. Great question. We recommend reaching out to your local Bestbuy to see what installation options are available in your area. In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation inquiry you have described. If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring. We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Floodlight Camera Wired. Thank you, Jamila with Ring.
Answered by Ring
Q: QuestionThe new "birds eye view" camera specifies it works with Alexa. Does it work with the Ring Software as well. The original camera lists both in the specifications and the new camera does not.
Asked by RingSoftware.
- A:Answer Hello RingSoftware, Great question. Yes, the "birds eye view" feature will work with your Ring device and also your Alexa enabled device. With Bird's Eye View you can get an aerial map view of motion events around your home and clearly see the path that visitors take when visiting your property. For more information, please see our help center article: https://support.ring.com/hc/en-us/articles/360056772832-Bird-s-Eye-View-information. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Jamila with Ring
Answered by Ring
Q: QuestionGoes this come with a chime pro WIFI extender in the box ?
Asked by SamIam.
This question was asked about the related product: Ring Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - Black
- A:Answer Hi Samiam, No, it does not look like Best Buy offers a bundle that includes the Ring Floodlight Cam Wired Pro and Ring Chime Pro. If you'd like to add the Ring Chime Pro to extend your wifi network, we've included the product link below. https://www.bestbuy.com/site/ring-chime-pro-white/6396015.p?skuId=6396015 We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding our products. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. All the Best, Danielle with Ring
Answered by Ring
Top-rated security cameras and surveillance
- $39.99Your price for this item is $39.99
- $119.99Your price for this item is $119.99$179.99The comparable value for this item is $179.99
- $199.99Your price for this item is $199.99$219.99The comparable value for this item is $219.99
- $1,099.99Your price for this item is $1,099.99
- $69.99Your price for this item is $69.99
- $79.99Your price for this item is $79.99
- $379.99Your price for this item is $379.99$449.99The comparable value for this item is $449.99
- $39.99Your price for this item is $39.99$49.99The comparable value for this item is $49.99
- $369.99Your price for this item is $369.99$499.99The comparable value for this item is $499.99
- $1,259.99Your price for this item is $1,259.99$1,549.99The comparable value for this item is $1,549.99
- $99.99Your price for this item is $99.99
- $49.99Your price for this item is $49.99
- $499.99Your price for this item is $499.99$579.99The comparable value for this item is $579.99
- $59.99Your price for this item is $59.99
- $549.99Your price for this item is $549.99
- $111.99Your price for this item is $111.99$149.99The comparable value for this item is $149.99
- $69.99Your price for this item is $69.99
- $259.99Your price for this item is $259.99$329.99The comparable value for this item is $329.99
- $499.99Your price for this item is $499.99
- $59.99Your price for this item is $59.99