A:AnswerYou simply need to call the store and talk to the Geek Squad to set up an appointment for a time on Nov. 22. Then bring your computer in at your appointed time and describe your difficulties. It probably will be necessary to leave your computer with the Geek Squad for a few days.
A:AnswerMy experience was they ran into some challenges with mine, asked some questions, and were able to get my hard drive completely duplicated. Complete pros. So I can’t answer your question as they got the task done despite obstacles!