A:AnswerThere is an application you can use. It is available on Amazon.com. It is called Disk Wiper Hard Drive Eraser CD DVD with DBan Nuke Hard Drive Data Wiping Software. It cost $15.95 before tax and shipping. I have used it to wipe the hard drive on various laptops and computers before I donated them to Goodwill. You boot from the CRROM and follow the instructions. It takes about 45 minutes to completely wipe the contents of your hard drive. It is worth the price.
A:AnswerYou simply need to call the store and talk to the Geek Squad to set up an appointment for a time on Nov. 22. Then bring your computer in at your appointed time and describe your difficulties. It probably will be necessary to leave your computer with the Geek Squad for a few days.