A:AnswerThank you so much for sharing your experience. It's unusual for this product to be acting like this, and we would love to get you what you need!
Please reach out to us via support service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
A:AnswerThanks for your asking. Normally it can work together，please rest assured to use them.
If you have any other questions, please reach out to us via support service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
A:AnswerThanks for your asking. Please know this model does not support transparent mode. If you want to get the headphone that can pick human voice, you can check our Soundcore Liberty Air 2 Pro and so on.
Please reach out to us via support service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
A:AnswerSorry, we don't sell the the single earbud alone due to some business reasons. You could drop an email to " service@soundcore.com" for any further assistacne.
A:AnswerThank you so much for sharing your experience. It's unusual for this product to be acting like this, and we would love to get you what you need! If possible, please try the following steps to see if the issue persists:
-Delete (forget/ignore) the pairing records for the headphones (both Liberty & Liberty L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
-Reset the earbuds using the following steps:
-Place the earbuds back into the charging case and keep the case open.
-Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
--> After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
-Turn on the Bluetooth on your device again, search for the Liberty (not Liberty L) and pair the device to see if that worked.
-Please try with another device (phone/tablet/etc.) and see if the issue is the same.
Note: When there is a pop-up window for you to confirm pairing. Select "pair". If you select "cancel" accidentally, you need to delete the earbuds from the device's Bluetooth history and re-pair the earbuds.
If it doesn’t help, please reach out to us via support
service@soundcore.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
A:AnswerThank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
-Use the default phone call on another phone to see if it makes any difference.
-Download the Soundcore APP and upgrade the firmware to the latest version.
If it doesn’t help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
A:AnswerNot all earbuds are the same also not everyone ears are the exact same.
So, some might be better for small ears and some not.
This Anker Soundcore Liberty Air 2, is best for medium ear size.
If your ear is big... it will fall out.
if your ear is small.. it wont fit.
This one is a medium size earbud.
A:AnswerYes, they start charging while putting back into the case when the case is with power. If you have any further questions, please contact us at service@soundcore.com.
A:AnswerYes these headphones work with pretty much anything. I have them bluetoothed to my computer and iphone and iPad so far. They work flawlessly for me. Just have to read the directions carefully and get the paired right and with the main headphone first.
A:AnswerThese do not have ANC, your hearing is possibly blocked because the buds rubber tips are creating a seal in your ear. Maybe try just using one bud at a time and leaving one ear free. Apple air pods have a feature where the Mic on them allows you to listen to the outside world while you listen to music etc. That could be what you need. It’s called live listen.
Anker does have a Pro version of these coming this month. Maybe they will have a similar feature.
