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Questions & Answers

Page Showing 1-20 of 23 questions
  • QuestionSo there's need hard line to Internet or can you use Wi-Fi signal?

    Asked by Russell.

    • Answer Hi Russell. If you wish to view the system via the Swann Security app on your smartphone, then the DVR box will need an internet connection. Most people simply connect a network cable between the DVR and their router, but Swann also sell a Wi-Fi antenna as a separate accessory (model code: SWACC-USBWIFI) if you wish to go wireless instead. If you don't need/want to view the system on your phone remotely then you can also operate it without any internet connection. In this case you would view your system, recordings etc through a monitor you would connect to the DVR box via HDMI cable. -SD, Swann Team.

      Answered by Swann

  • QuestionIS this PoE compatible?

    Asked by Ame.

    • Answer Hi Ame. No, this is a DVR system so the cameras connect to the back of the via DVR analog coax cables. For a PoE (Power Over Ethernet) system you would be looking for an NVR whereby the cameras all connect back to the NVR box using network cables. -SD, Swann team

      Answered by Swann

  • QuestionCan you use this system without internet and how much memory does the system have on the DVR?

    Asked by Anonymous.

    • Answer Hello. Yes, the system can be operated locally without any internet connection you just need a monitor for the initial set up. Once set up is complete, the cameras will record locally to the DVR even if there is no internet connection. You only need an internet connection if you’d like to view the system on a smartphone app or to update its firmware. This system comes with a 64GB MicroSD Card however you can purchase an HDD separately and install it if you wish to have a larger memory on your system. Your DVR supports recording to either a 3.5” SATA or a 2.5” SATA hard drive. The largest hard drive you can connect is 6TB (terabyte). We recommend that you purchase a drive that is surveillance rated, such as the Western Digital Purple™ and Seagate Skyhawk™ range of drives. I hope this helps. LV - Swann Team

      Answered by Swann

  • QuestionAre they hard to install for someone who isn't real tech savy?

    Asked by Sissy.

    • Answer Hello Sissy. Thank you for reaching out with your question, Swann proudly delivers DIY Home Security with no monthly fees, no contracts, no hidden monthly fees, and no-nonsense. Whilst you don't need to be hugely technical to setup this wired system, there are cables which you will need to run between the back of the DVR and each camera so it will be helpful if you have access to a drill and ladder and are comfortable running cables around your house or roof space. If this sounds too difficult you may wish to consider hiring an expert to install the cables for you. Swann also offer battery powered camera systems which are much simpler to install but will require charging from time to time. If you ever need assistance with your product please know we're here to help. Please visit our support page or contact us over the phone. https://support.swann.com/s/ LV - Swann Team

      Answered by Swann

  • QuestionLG: Can I see and change diferent views of each camera on my iPhone with an app?

    Asked by Tuco.

    • Answer Hi Tuco. The Swann Security app for your phone will show a live feed from all 4 cameras at the same time. You can then tap on an individual camera to enlarge the size, and then swipe between each camera in the larger view. These particular cameras do not have any motors that allow you to Pan/Tilt them from your phone, they will just face the same direction that you install them at. - SD, Swann Team

      Answered by Swann

  • Questionare you able to add more camera's to this system? and can this be motion activated or will it run non stop?

    Asked by morecameras.

    • Answer Hello morecameras. This is a 4-channel DVR, meaning it supports up to 4 cameras, which are already included in this system, so additional cameras cannot be added. Regarding recording, the system records on motion by default since it includes a MicroSD card. However, if you install a separate hard drive (HDD) in the DVR, you can choose between continuous or motion-activated recording. For more details or assistance, please email us at [email protected]. We're here to help. LV - Swann Team.

      Answered by Swann

  • QuestionDoes this have 3 or 7 days of free cloud storage where I can review video. Not looking for a continuous monthly bill for several years.

    Asked by Ssss.

    • Answer Hi Ssss. There are no compulsory monthly fees to use any Swann product. The cameras in this kit will all record back to the 64GB SD Card which sits in the back of the DVR box. You will then be able to view the clips that are saved on that SD Card from the Swann Security app on your phone, or via a monitor connected to the DVR box. You can also backup the clips to your personal Dropbox cloud account if you wish to. If 64GB is not enough you can easily swap it to a larger card yourself if you want to (up to 512GB is supported), or Swann also sell models with 1TB or 2TB Hard Drives built in. - SD, Swann Team

      Answered by Swann

  • Questionhow much will it cost me for a tech to install my cameras

    Asked by james.

    • Answer Hello james. Thank you for reaching out with your inquiry. Swann has pioneered the category of DIY installation and does not offer installation or installation services for our products. We recommend doing a Google search for local installers in your area. For further assistance, please visit our support page or contact us over the phone. https://support.swann.com/s/ LV - Swann Team

      Answered by Swann

  • QuestionCan I add an external drive to make this unit record 24/7

    Asked by Jays.

    • Answer Hi Lanie. Yes, you can an add an external or internal hard drive to gain that function. The drive needs to be more than 512GB

      Answered by Swann

  • Questioncan I use this DVR with my existing DI analog cameras?

    Asked by westviewlane.

    • Answer Hello westviewlane. Thank you for your question. Unfortunately, we cannot guarantee that our products will work with other systems since we are not familiar with their functionality or related software. Swann does not recommend or support third-party products, as we do not have control over their use or design. Please visit our support page or contact us over the phone for further assistance. https://support.swann.com/s/ For real-time support, check the numbers below: 1. USA & Canada: 1800 627 2799 2. Australia: 1800 788 210 3. United Kingdom: 0808 168 9031 Your feedback is important to us. LV-Swann Team

      Answered by Swann

  • QuestionCan this be programed to record at set time limits? say 4:00pm-7:00am only

    Asked by DRCSTM.

    • Answer Hello DRCSTM. Yes, it can. You can select these settings from the recorders menu. LV - Swann Team

      Answered by Swann

  • QuestionIs it waterproof for when it rains?

    Asked by Anonymous.

    • Answer Hello. Thank you for your question. You can feel confident mounting these cameras outdoors. Their weatherproof design and IP66 rating will withstand rain, shine, snow & dust. I hope this helps. LV - Swann Team

      Answered by Swann

  • QuestionWhat is required to use this with the cameras wired?

    Asked by WiredCams.

    • Answer Hello WiredCams. Thank you for your inquiry. The product specifications are listed below. For further assistance, please visit our support page or contact us over the phone. LV - Swann Team https://support.swann.com/hc/en-us DVR-4685 4 Channel 1080p Digital Video Recorder Video Input: 4 Channels Video Output: VGA, HDMI Display Resolution: Up to 1080p Audio Input: RCA x 4 Audio Output: RCA x 1 Recording Resolution: 1080p (1920 x 1080 pixels) Included Hard Drive Size: Pre-installed 64 GB Micro SD Card (supports up to 128GB) External Storage: Up to 8TB Network Interface: RJ45 x 1 USB Interface: USB 2.0 x 3 Computer Operating System: Windows, Mac OS Smartphone App: Swann Security App Handheld Device Supported: iOS, Android, 4G/5G Smartphones & Tablets Dimensions: 9.06" x 9.06" x 2.5" /230mm x 230mm x 64mm PRO-1080MSB Thermal-Sensing Security Camera Video Quality: 1080p (1920 x 1080 pixels) Viewing Angle: 90° Night Vision Distance: Up to 100ft/30m or 130ft/40m in ambient light PIR Thermal / Motion Sensor: Yes, True Detect™ PIR Sensor Range: Up to 32ft / 10m Indoor / Outdoor: Indoor or Outdoor IP Rating: IP66 Microphone: No Operating Temperature: -22°F ~ 122°F / -30°C ~ 50°C Dimensions: 5.91" x 2.6" x 2.6" / 150mm x 66mm x 66mm

      Answered by Swann

  • QuestionI am looking for a security system for a women's boutique that is about 800 square feet. It is a small store with one main entrance that is open to the public. Would this system be appropriate?

    Asked by Michael.

    • Answer Hi Michael. Whilst this system would be OK for a small store, I'd recommend having a look at something from Swann's range that has a bit more capability. If you choose an 8 Channel recorder rather than 4 Channels, you will have the option to add additional cameras later if you wish to (up to a maximum of 8 cameras in total). A hard drive based recorder may also be worth considering rather than this SD Card one as the greater storage capacity will allow you to store far more clips, which may be useful in a busy store that may get hundreds of clips each day. A hard drive based system would also allow you to record 24/7 if you wish to. Something in 4K rather than 1080p would give you more resolution and allow to to zoom into faces with better detail if you need evidence of shoplifting or things of that nature. An alternative NVR system that could be a good option for you to look at is under model code SONVK-876804D-US (BestBuy SKU:6537382). Hope that helps. - SD, Swann Team

      Answered by Swann

  • Questiondo you sell a system with a dvr that has a hard drive for 24/7 recording

    Asked by Anonymous.

    • Answer Hello Thank you for your question. All of our DVR and NVR systems that have a hard drive can be set to record on motion or 24/7 if you wish to. Although this system does not include an HDD, it can record onto one if you purchase it separately. Please reach out to us for further assistance. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Your feedback is important to us. LV- Swann Tea

      Answered by Swann

  • QuestionDoes Best Buy furnish installation

    Asked by Anonymous.

    • Answer Yes, geek squad will.

      Answered by Anonymous

  • QuestionCan an HDD be installed inside the DVR?

    Asked by Owls.

    • Answer Yes

      Answered by Anonymous

  • QuestionDoes it have a alarm

    Asked by Anonymous.

    • Answer Yes

      Answered by ChristinaB

  • QuestionHi, What’s the maximum voltage for these security cameras? Is there also a speaking system?

    Asked by Lisa.

    • Answer Hi Lisa. We include a 12 Volt power adaptor which goes into a 4-way splitter to power the cameras. The DVR also runs on its own 12V power adaptor. Sorry, this system does not feature any audio. We have alternative models such as 1080p DVR kits including the PRO-1080MQB camera model which do include a microphone in each camera for 1 way audio. If you wish to speak through the camera you would need one of our more advanced NVR systems or a Wi-Fi Camera which advertise 2-way audio. -SD, Swann Team

      Answered by Swann

  • QuestionI am not seeing any night time camera shots, was wondering what the quality looks like at night.

    Asked by Krytor.

    • Answer Hello Krytor. Thank you for your inquiry. We invite you to visit our website to view night vision photos from real customers that have shared them on their reviews. Click on the link below for more details. https://us.swann.com/swdvk-446854/#whatsIncluded Your feedback is important to us. LV - Swann Team

      Answered by Swann