Customer Ratings & Reviews
- SKU:
- 6433396
Customer reviews
Rating 4.5 out of 5 stars with 2806 reviews
(2,806 customer reviews)Rating by feature
- Value3.7
Rating 3.7 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.8
Rating 3.8 out of 5 stars
Customers are saying
Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Knowledge
Rated 5 out of 5 stars
Geek Squad for home entertainment awesome!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Matthew and his assistant were top notch!!! Very knowledgeable and had my new receiver set up to my home entertainment system in no time!! They went above and beyond to assure quality customer service!!!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
GeekSquad Connected/balanced new speakers&Receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kevin McCarthy, the Geek Squad Agent, quickly reprogrammed my Denon A/V receiver to work with a Harmony Remote. It's been several weeks now and everything works perfectly. He also connected my new Definitive Technology 5.1 surround sound system speakers to the Denon A/V Receive, and then balanced them for optimum performance in my space. Great sound for music and movies. The work was done quickly and most important right.
This review is from Add-On A/V Receiver/Processor Setup
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Geek Squad simplified my sound system.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents figured out which wiring was working and which wires were not needed for our sound system, They reset our configuration of our controller and made our entertainment set much easier to use. Excellent work-Very professional.
I would recommend this to a friend - Pros mentioned:Ease of use, Installation
Rated 5 out of 5 stars
Hooray for Geek Squad!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents installed equipment with no mess and explained the operation in detail.
I would recommend this to a friend - Pros mentioned:Installation
Rated 5 out of 5 stars
Only way to set up a system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Juan from the Kissimmee store was our tech and went above and beyond. He had to do a major set up(rewire 6 speakers, set up and connect a TV, DVD player,CD player and set up a new Logitech Harmony Elite remote) that I knew would take hours. We were his last stop and the at home consultant only gave him an hour. Needless to say, it took much longer, He was never stressed or rushed and did a wonderful job. We were very happy with the result.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad installed without one hitch!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The AV was quickly and very professionally installed without a hitch. It is such a joy to experience the quality provided by this product and the lack of hassle during installation. I personally appreciate the friendly interaction with the tech who carefully provided in depth instruction on the directions needed.
I would recommend this to a friend Rated 5 out of 5 stars
Thank you for hiring a great technician
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Eric was both professional and personable. I appreciated his answering my questions and the expertise of his service to set up my sound system perfectly! It sounds absolutely amazing! Thank you so much!
I would recommend this to a friend- Pros mentioned:Installation
Rated 5 out of 5 stars
Geek squad hooked up speakers to my tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad installers were great. Helped us out a lot!
I would recommend this to a friend - Pros mentioned:Knowledge, Professionalism
Rated 5 out of 5 stars
Geek squad installed my equipment and I was very h
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was very knowledgeable and professional also very friendly I would recommend
I would recommend this to a friend - Pros mentioned:Knowledge
Rated 5 out of 5 stars
Geek Squad - Remote Control Set Up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very knowledgeable. Took the time to explain everything he was doing. Showed us step-by-step set up.
I would recommend this to a friend Rated 5 out of 5 stars
Home stereo ceiling & center speaker install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Indicated when they were coming by text and by phone call. Geek squad arrived on time and completed the job with good communication. They encountered a problem and were able to provide a good working solution well worth the time and expertise as they taught me a few things about the technology that we had installed. Recommended!
I would recommend this to a friend- Pros mentioned:Knowledge, Professionalism
Rated 5 out of 5 stars
The squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The squad was very professional and knowledgeable. They took great care of my install.
I would recommend this to a friend - Pros mentioned:Professionalism
Rated 5 out of 5 stars
Geek Squad set up my AV system perfectly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't say enough great things about Brian. He called 1-2 days ahead of time both days he was scheduled to come to my home letting me know what time he would arrive. He was thorough, professional and set up my entertainment center precisely as I wanted him to. I am very satisfied and will recommend him and your service to all of my friends.
I would recommend this to a friend - Pros mentioned:Professionalism
Rated 5 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome !! The team was totally awesome, professional and were quick. They knew exactly what to do and performed the task with with great enthusiasm.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
TimS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very please with the service and care provided by the Geek Squad. Michael Curren went out of his way to make sure everything was set up properly. We were very pleased and appreciative of his service.
This review is from Add-On A/V Receiver/Processor Setup
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just awesome job and service. The guys did an amazing job to make sure everything worked properly
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
The installer was quick and very helpful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers did an amazing job, considering that part of my home theater (cassette player and record player) was damaged by water on December 28, 2022. They gave me specific instructions of what would be needed to complete installation. I want them to return!
I would recommend this to a friend - Pros mentioned:Installation, Knowledge
Rated 5 out of 5 stars
Set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad set everything very quickly and they were very knowledgeable
I would recommend this to a friend - Pros mentioned:Installation
Rated 5 out of 5 stars
AWESOME 5 STAR BEST BUY TECHNICIANS!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BOTH JACOB AND JUSTIN WERE AWESOME; HIGHLY RECOMMEND THESE TECHNICIANS. VERY COURTEOUS, PROFESSIONAL, FRIENDLY AND THEY COMMUNICATED WELL WITH US REGARDING THEIR ARRIVAL AND THEIR HARD WORK, DEDICATION NEEDS TO BE ACKNOWLEDGED / RECOGNIZED. KEEP UP THE GREAT JOB AND THEY ARE DEFINITELY BIG ASSETS TO THE BEST BUY COMPANY!!!!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
very knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.prompt professional courteous did a great job followed up after installation
I would recommend this to a friend