Customer Ratings & Reviews

It's good to have an expert do the set up. I like to do my own installations but recently had surgery on my shoulder. The tech showed up at the right time and handled everything in a very short time. Their familiarity with all things AV make it simple for them and they can show you very quickly how to get the most out of your new set up.

I was surprised as it was a new team of agents completing the job and they did well with minimal "catch-up" time or fumbling. All components are now in place and functioning. The cables and adaptors noted above were used to good effect. The residual problem is the failure, to date, to remove the old equipment.

The first two guys came out got the system running and then a week later it crashed. The young woman who came out on Sunday did an awesome job of taking her time to diagnose the situation then solving the problem she rechecked and made sure everything worked,

My Service person was very customer service oriented, very knowledgeable about my equipment and the installation process.

The agents hooked up our blu ray and sound system before my wife's surgery and recovery. We are very pleased at having the system set up and she now can enjoy movies and tv while being laid up for the next 6 or so weeks. We appreciated the ease of their getting it done and showing us how it all functions.

The agents set up the new TV and new receiver at the same time. Got the sound perfect and set everything up to be easy for me to run. Both guys were great and well worth the charge. They did in an hour, what would have taken me three or four hours of stress!

This fellow was the best one I had to fix a problem two others couldn’t and made it worse. I’ll be calling him and scheduling him again when I have a problem. You should know who he is!

Geek Squad tried to resolve an issue I was having with this new receiver about not being able to get sound from the TV to the new receiver eventually determining the new receiver was defective.

Lu was very polite and friendly. He knew what to do and I didn't. Got everything up and running very quickly. He also put on protective booties without being asked. Nice touch. Kudos to Geek Squad Lu!!!

They were super knowledgeable and taught me a few things about my receiver I never knew. Would use them again for sure.

The Geek Squad technician connected and tested my DVD player very quickly and seamlessly. Please note, this was a DVD player rather than a receiver, as was printed on my trouble ticket.

My Geek Squad “Guru”, Kai Scott, was terrific! Communicated nicely and arrived as scheduled. He proceeded with the evaluation of my equipment and installation of my new AV Amp with complete explanation of what he was doing. He made setting adjustments according to my needs, and then reviewed how to make further adjustments if I wanted to do so. Setting up my full surround sound experience was perfect. Thanks Kai!

on time great service, etc knew his job on time nice person

This went smoothly, bought a record player for my elderly in laws and then hired geek squad to hook it up for them. I wasn't there but the tech called me to state when he would be there and called afterwards to let me know it was done and he showed them how to operate and where to reference in the manual should they have any trouble

It was a very smooth installation and the geek squat representatives are very friendly and answered all my questions . They ensured they cleaned every things after they fix it

Everything appeared to work fine when the tech was here and I was super excited. The very next day the subwoofer stopped working and hasnt worked since. I purchased the cable the tech me to get and still nothing. Pretty frustrating after spending $140 to have someone check the wires and have it working great.

The geek squad (Justus and another gentleman) are so knowledgeable, friendly, accommodating, professional and just all round amazing! They did a fantastic job and I won’t hesitate to call them again.

Jordan and William did a great job and were very respectful of my home.

The agents installed a new receiver for my surround sound system. They did a wonderful job, & got our remote to work again! Thanks a lot!

Bought a new TV and the excisting surround sound Onkyo receiver had a thermal error since Covid but worked fine. Nicole & Robert recommended a Denon which they went to Best Buy (less than a mile away) to get, billed remotely and installed. Because of a Comcast problem needing a new cable box in the middle of this, Nicole returned later to ensure the cable box resolved the surround sound issue and answer any questions. So pleased.