Customer Ratings & Reviews

Knowledgeable installation, friendly service and tested before leaving

The team was knowledgable and professional. They got the job done quickly and I was very satisfied with the set up and job they did.

Great service and installation. Technician was very knowledgeable and helpful with product questions.

I have moved and wired my stereo components at least a dozen times. However, at the time of this service my arm was in a cast and I required help in the set-up of them in a new home. The help I received from the Geek Squad was just what the doctor ordered. I was listening to all of my favorite tunes via cassette tape, turntable, and CD in no time.

Geek squad installed my projector and audio equipment. They did a great job with the installation and the whole project came out excellent. I did have some issues with the receiver which they replaced free of charge. The one down side is that the techs who came to do the replacement refused to do the reprogramming of the universal remote that was done with with the defective unit. They said they didn't have time to complete the work, even though it only took a few minutes. Overall the experience was amazing.

Excellent service. Very knowledgeable. They could answer all of my questions.

The geek squad installed and set up a 65" 4k tv and a 4k AVR Receiver and did an excellent job. However this time it wasn't the geek squad it was contractors. We had not received our new receiver and they didn't bring one so the order was cancelled. I set it up myself. I would specify Best Buy geek squad if possible. I am reviewing the job the Geek Squad did previously.

Carlos and Adam were fantastic. Set up my stereo the way I wanted.

Geek squad was terrific setting up our whole house audio system.

Steve R. was extremely knowledgeable and professional. He did a great job setting up our 3 new components and explaining the ease of operation. He has strong interpersonal skills and was punctual and friendly.

the people who came to do the work were great. I had issues with the installation which required a second and a third visit. scheduling these were a nightmare. I called and was told it was an hour plus wait time. I went to the store to schedule, explained the situation and asked for the same installers since they knew the issues. In spite of the store workers putting notes in the system, I never was able to get the same people to come out so every time someone came, we had to pretty much start over. I still have an issue but I give up.

Very please with the service and care provided by the Geek Squad. Michael Curren went out of his way to make sure everything was set up properly. We were very pleased and appreciative of his service.

December 14, 2020: Two Best Buy Geek Squad members, Giovanni and Steve, came by at 4:00 pm and installed the new Sony STR-DH590 receiver. They hooked everything up, replaced the wiring on one of the Bose surrounds, cleaned up any mess, and took the old Pioneer receiver with them to be recycled—because it did not work properly, I did not want it, anyway. They were here for about an hour, and it only cost $129.99. I would definitely use the Geek Squad again. Great job!

The agents installed a new receiver for my surround sound system. They did a wonderful job, & got our remote to work again! Thanks a lot!

The AV was quickly and very professionally installed without a hitch. It is such a joy to experience the quality provided by this product and the lack of hassle during installation. I personally appreciate the friendly interaction with the tech who carefully provided in depth instruction on the directions needed.

Geek squad mounted the unit to the rack they instralled - good job. Next they integrated an Anthem A/V unit to the TV + sub woofer + mid channel sound bar. This was a difficult set up for them and frankly I would still be doing it myself pullimng hair out as I go. They worked through 95% of the set up, I have a factory guy coming to cmplete the technical details.

Great job! I really appreciate their professionalism and dedication. I appreciate you guys and I will use this service again.

It was quick and easy thanks they walk me threw the receiver and made it easier to understand

Hayden was very knowledgeable and did a great job!! Pleasant to work with i would say he is an asset to your company. Very pleased

The techs were here to update our audio system settings after going to Spectrum. They were very meticulous and made sure they maximized the capabilities of the components.