Customer Ratings & Reviews

The agent arrived on time, connected my new receiver to all my components efficiently, gave me all of the instructions making sure I understood everything & was very professional & friendly.

My DVD player was not working properly and would not show a picture on the TV screen. I recently added a new router and thought that it might have been the problem. After numerous failed attempts to get the DVD to work, I then decided to call the professional Geek Squad. He was there about 10 minutes and told me it was set up ok, but I needed a new DVD Player. I was surprised because it was only 4 years old. I did get a new one and I’m up and running. Thanks to the Greek Squad.

Damani Kamara is the Bom~Diggity!!! He was extremely professional, knowledgeable, courteous, patient & kind.

These guys were GREAT. Receivers now a days you need to be a technical wizard. I"ve been playing with stereos since I was 12 and couldn't"t figure this out. Had to hook up to a TV to do everything. My stereo is for music only and not a TV remotely nearby. They came in got me all hooked up and sounding amazing and complimenting the rest of my equipment for the amazing sound. Thanks guys........LOVING IT!!!!!!!

Geek Squad tried to resolve an issue I was having with this new receiver about not being able to get sound from the TV to the new receiver eventually determining the new receiver was defective.

The agents installed equipment with no mess and explained the operation in detail.

This fellow was the best one I had to fix a problem two others couldn’t and made it worse. I’ll be calling him and scheduling him again when I have a problem. You should know who he is!

Kevin McCarthy, the Geek Squad Agent, quickly reprogrammed my Denon A/V receiver to work with a Harmony Remote. It's been several weeks now and everything works perfectly. He also connected my new Definitive Technology 5.1 surround sound system speakers to the Denon A/V Receive, and then balanced them for optimum performance in my space. Great sound for music and movies. The work was done quickly and most important right.

The Geek Squad technician connected and tested my DVD player very quickly and seamlessly. Please note, this was a DVD player rather than a receiver, as was printed on my trouble ticket.

Juan from the Kissimmee store was our tech and went above and beyond. He had to do a major set up(rewire 6 speakers, set up and connect a TV, DVD player,CD player and set up a new Logitech Harmony Elite remote) that I knew would take hours. We were his last stop and the at home consultant only gave him an hour. Needless to say, it took much longer, He was never stressed or rushed and did a wonderful job. We were very happy with the result.

He was very knowledgeable and professional also very friendly I would recommend

- [Minor issue] was a slight drawback, but didn't significantly impact my overall experience.Here's a sample review for a product: *Product Review:* I'm thrilled to share my thoughts on the [Product Name], a [briefly describe the product]. As someone who's [relevant interest or experience], I was excited to put this product to the test

Lu was very polite and friendly. He knew what to do and I didn't. Got everything up and running very quickly. He also put on protective booties without being asked. Nice touch. Kudos to Geek Squad Lu!!!

The agent went above and beyond to assist us with our AV needs he was professional knowledgeable and above all patient

The installers did an amazing job, considering that part of my home theater (cassette player and record player) was damaged by water on December 28, 2022. They gave me specific instructions of what would be needed to complete installation. I want them to return!

Agent knew exactly what to do. He was polite, and made sure everything worked as it was supposed to!

I've used the Geek Squad to set up our Samsung TV and Pioneer Elite Receiver. They are very efficient and knowledgeable.

Jesse gave us great service. He explained each function of the universal remote and gave us excellent instructions on its operation.

The agent reset my whole system which had been knocked out by an electrical spike even though I have a Panamax MR5100 surge protector. He was very friendly and made the reboot painless.

The Geek Squad made a timely visit before Christmas, very professional & informative.