Customer Ratings & Reviews

Agent connected projector via Firestick to AV Receiver. Point to note: confirm standard of AV Receiver & Firestick. Despite equipment being 4K capable AV Receiver was not. All good at the end of the day. Commendations to Shanna.

This fellow was the best one I had to fix a problem two others couldn’t and made it worse. I’ll be calling him and scheduling him again when I have a problem. You should know who he is!

Ease of use. Fully programmable. Geek Squad was quick and informative.

The Geek Squad technician connected and tested my DVD player very quickly and seamlessly. Please note, this was a DVD player rather than a receiver, as was printed on my trouble ticket.

Jesse gave us great service. He explained each function of the universal remote and gave us excellent instructions on its operation.

Geek squad installed my projector and audio equipment. They did a great job with the installation and the whole project came out excellent. I did have some issues with the receiver which they replaced free of charge. The one down side is that the techs who came to do the replacement refused to do the reprogramming of the universal remote that was done with with the defective unit. They said they didn't have time to complete the work, even though it only took a few minutes. Overall the experience was amazing.

Geek Squad tried to resolve an issue I was having with this new receiver about not being able to get sound from the TV to the new receiver eventually determining the new receiver was defective.

The AV was quickly and very professionally installed without a hitch. It is such a joy to experience the quality provided by this product and the lack of hassle during installation. I personally appreciate the friendly interaction with the tech who carefully provided in depth instruction on the directions needed.

The agent efficiently connected my home theater system to my new receiver andwas able trouble shoot a tv connection issue.

The agents set up my tv, stereo and computer with great care and professionalism

Not a good start and the ending is still to come! Placed an order in store Sept 12th with a magnolia associated that I had discussed system configurations and product focus in advance. Selected the Marantz Cinema60. Agreed to have Geek Squad in-home install and config support and delivery. First available was Sept 25th. Have received numerous emails and text messages in the subsequent days reminding me of the install prep and confirmation information from me that were all responded to and noted by the install status. Two weeks after the purchase on the install date the drama began. No pre-install call by 9pm to let me know the delivery and install time window. Did get a 5:33pm text saying that a “…service partner from BRG has been assigned to your appointment and will contact in the morning with the arrival window…”. No call received. Did get a text with the installers name target arrival 12:27pm with links to observe his status and location last reported. Subsequent checks showed the new time of 11:29am, great news of course. As I checked again around 11:29 it showed arriving soon. Then new text and arrived at 11:36am saying I need to schedule a service install that is pending my response. Very confusing so using the contact numbers supplied it took no less than 6 call attempts and paths to speak online agent to see what is going on given 15 minutes prior a tech was on the way and now I’m being asked to schedule an appointment. After getting to a live support person they placed me on hold and came back to say that the installer is no longer coming as something came up. They have no other staff to assign and that “I need to reschedule”. I’m not happy given no call and the confusing status communications. When I asked that they come Friday the 26th I was told the first available date is Friday Oct 10th. Not Good at all ! I make a very large electronic purchase that is now riding around in the back of an employees trunk for the remainder of the day(s) until it is now to be delivered 5 weeks after the purchase. The staff said they can’t reschedule me sooner via working me in or rescheduling other appointments as they have done to me. No priority adjustment to address the scheduling and delivery miss they created. No indication of supervisor follow up to check on rescheduling sooner. Net, Net, we have your money for the product (still not delivered) and your original two week out delivery and install date has now been moved to 4 weeks from the purchase date with the notice coming after the “…tech is heading to your home…” notices. I’m exploring alternate options at this point since Best Buy communications are falling a part and product purchased is being held hostage with no assurance that I won’t be rescheduled even further with lost time and money on my part…The Customer…

Lu was very polite and friendly. He knew what to do and I didn't. Got everything up and running very quickly. He also put on protective booties without being asked. Nice touch. Kudos to Geek Squad Lu!!!

Geek squad mounted the unit to the rack they instralled - good job. Next they integrated an Anthem A/V unit to the TV + sub woofer + mid channel sound bar. This was a difficult set up for them and frankly I would still be doing it myself pullimng hair out as I go. They worked through 95% of the set up, I have a factory guy coming to cmplete the technical details.

The connected my receiver with no issues! The agent was friendly and attentive.

December 14, 2020: Two Best Buy Geek Squad members, Giovanni and Steve, came by at 4:00 pm and installed the new Sony STR-DH590 receiver. They hooked everything up, replaced the wiring on one of the Bose surrounds, cleaned up any mess, and took the old Pioneer receiver with them to be recycled—because it did not work properly, I did not want it, anyway. They were here for about an hour, and it only cost $129.99. I would definitely use the Geek Squad again. Great job!

The agent reset my whole system which had been knocked out by an electrical spike even though I have a Panamax MR5100 surge protector. He was very friendly and made the reboot painless.

Super Super knowledgeable instal rep very thouough !!!! Very good to work with 5star!!!!!!!!!!!!!!!!!!!!!!!!!!!! Very Proffessionalble!!!!!!!!!!!

The Geek Squad tech was fantastic, thank you. Would use him again.

Damani Kamara is the Bom~Diggity!!! He was extremely professional, knowledgeable, courteous, patient & kind.

They helped my diagnosis my problem and order the Correct receiver to fix the problem and came to install it as promised