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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 2,806 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians installed all the equipment for my CD player.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Geek Squad technician set up my home theatre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on schedule, and quickly began to connect my home theatre system. All devices work and are easy to use. The technician took extra time to clearly explain all the functions. The Geek

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my living room stereo surrous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both times having used the geek squad service members have nothing but good things to say. From the initial install setup to the addition of two more surround speakers that I called for another set up install all team members were very friendly and also gave a lot of insight regarding the systems functions. If anything is ordered in the future will definitely be calling the geek squad for install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Skilled professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were skilled professionals who knew how to extract great sound in a small system. They went the extra mile to provide sound quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad added my receiver to the home network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job adding my receiver to the home network and showing me how to use it so I could take advantage of all the features.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    James Bond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was all part of the Home Theater/TV set up that Brandon and his side kick did for us. IF we could give a 20-star rating for the two of them, we would. They were awesome to deal with and made my husband's dreams come true!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An outstanding job was done by the agents that came out and installed our system. Everything was done quickly and cleanly. could not have been more professional and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect Installatiion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician did a great job setting up receiver and was very thorough.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They are the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an absolute amazing job and I would recommend the Geek Squad to someone the needs help installing a TV or a stereo system, they are very polite and knowledgeable about their work.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Theater Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an awesome job and they were fast and exhibited high level of professionalism. My wife and I love their services. We will always call them when we need any audio and technical theater installation. I will definitely recommend their services.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad provides expert service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their work is perfection, so efficient, and neat! Our televisions are completely wireless and float on the walls, all 4 of them. Best service ever, highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home theater Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that came to the house were professional, clean and did an outstanding job. They helped explain my new system and I was impressed with their service and knowledge.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jasper was wonderful. He went above and beyond. He was very helpful is helping us make buying decisions and teaching us how to work the equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad (Ed) super installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job. I used to set up stereos and hi fi by myself but the complexity has surpassed my abilities. They connected by new Marantz AVR to my TV, to my new KEF speakers, balanced it all and we couldn't have been more plead with the result

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Ken Gage installed new receiver for us.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ken Gage installed my Yamaha Advantage receiver to replace old receiver. Connected to existing LG75" t.v. And explained all the new features I can utilize. We can still remember how to change using all remotes. Smart, nice gentleman. Thanks Ken!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    First time Geek Squad user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The associate was very courteous and respectful of our home. He was knowledgeable and if he did not know the answer, he found the answer. This was our first-time using Geek Squad and i must say it was a pleasant experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Subwoofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent delivered and set up my Subwoofer. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad guy did a fine job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't recall the guy's name, but he did a great job and was very helpful in explaining how to use the AV unit. Bravo!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Mounted My Flat-screen And Speakers

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad mounted my 55-60in TV and speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big sound with Bowers and Wilkins

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Team Best Buy From the initial purchase Adam was excellent The Geek Guy crews led by Gabe and Michael went above and beyond to get me up and running Installation of my old gear, cassette player, video player, vhs player was challenging but now my grandsons can watch family tapes taken 50 years ago.

    I would recommend this to a friend