Customer Ratings & Reviews

Ever thing installed and connected and working correctly

Had a problem with Utube, they fixed it and it works perfectly.

Yeah it's reading greetings Geek Squad. Please know the people you have sent me have been exemplary. I am disabled and they have come and fix things very quickly. They're polite and knowledgeable in amazing ways and helpful. They allow me to get back to my writing as fast as I possibly can. Many times I have deadlines and of course the computer or something breaks and I appreciate when they fix it they're the best in every way I can think and say and I thank them my best JBG

Ease of use just what I needed not to hard to figure out the old one I had was made in 1982 that's about when we bought it so we def got our moneys worth out of it

Logan was 100% knowledge of the installation , very friendly. A+++++ customer service. suggest things i can do in the future with my sound system. thank you Logan keep doing the good job

The guys arrived on time and they knew what they needed to do right away to fix the problem I'd been struggling with for 2 weeks. They answered all my questions (and I had a lot of questions), set up all my devices and actually saved some money for me. A really good experience! I highly recommend them!

The Geek Squad Agents installed my new AV amp and cable connections to an existing TV quickly and efficiently. They adjusted all of the AV and TV settings and ran thru all of the system settings to demonstrate that all settings were correct for optimum system performance. The agents were very knowledgeable about system settings and adjustments. I will award Best Buy and the Geek Squad Agents with 5 stars for their work.

The cable company kept messing up, but Clyde persevered to expertly problem solve in my too complicated system until everything worked. All my appreciation, Clyde!

/the Agent installed all professionally and correctly. Maintained communication with homeowner He was highly regarded ambassador for Best Buy

Best Buy geek squad service people are very personable, knowledgeable and careful while installing and doing stuff with your system. Wouldn’t have anybody else work on my home theater thank you Best Buy and geek squad.

these guys were out of originally to put the TV up they were here tonight on melt the old remount the new they were professional they were up to speed on the TV and the rest they were clean tidy respectful I recommend these guys do any kind of work for Best Buy they were phenomenal

VERY happy with the service I received. The technician was very knowledgeable and installed the receiver quickly. Also made sure we understood how everything worked.

The agents did a great job. However I do not understand why I had to pay to have the speakers imbedded into the walls when that is what I needed to have done. The speakers were actually mounted onto preexisting hooks. As far as I am concerned the price that I paid was exhorbitant and I doubt that I will have Best Buy install anything in the future.

Happy with the service. The service people were very nice and did a good job.

We could have connected our new receiver ourselves, but we wouldn't have known to test our speaker system with it, or how to ensure we'd stop getting HDCP error messages. But the Geek we had knew how to do both those things! Great service, and can't imagine ever setting something up without them!

Mike and his assistant came out hooked up AV receivers and got all working. Even came back and went over all operations again. Was professional and courteous plus most important patient with all our questions.

Garret did a great job of setting up our new Denon receiver. He’s friendly, efficient, and knowledgeable about audio-visual equipment.

The agents installed our A/V receiver very efficiently and showed us exactly how to use it after the tested the sound quality etc. Very personable and answered all our questions. The sound is a great improvement over our old equipment.

Brandon is the BEST of the Geek Squad. He set things up perfectly!! There was another young man with him but I failed to get his name. The two of them came in, just got to it, and I am so happy with what I have. Geek Squd needs to set the bar to these two young men.

Unit works fine - setup and further troubleshooting continues to be a nightmare. Communication with your Asia based 800 number associates has been terrible with two appointments scheduled but not completed due to errors by your team. One Moe appointment now scheduled for June 27. My confidence in your ability to do things right the first time is “nil”. And, your corporate decision to NOT enable the local store and its management team to manage local appointments is ridiculous, stupid and forcing clients to call Asia from within your own store with the local Geek manager standing next to me is a waste of my time snd humiliating to your staff.